Comcast

the bathroom was filthy, unsanitary, and did not even want to walk in

Absolutely HORRIBLE service!!! And WAY too expensive… I was put on hold for a long time, then transferred THREE times. They then asked me about our 3 tv boxes, to which I replied we only have 2 televisions… Turns out they have been billing us for three tv boxes and we only have 2 tv sets in our home. So we’ve been paying for over 3 years for something we don’t have. Comcast is a SCAM-​O-​RAMA!
I finally was transferred to a «supervisor» who then told me her computer was down and she would call me back within 20 minutes. After 45 minutes, I called them back… only to hear an automated message stating they are closed and to call back tomorrow. AWFUL service! We are actively looking for an alternative service. XFINITY is NOT recommended…

I was so happy when I cancelled my service with Comcast Triple Play. No more expensive bills, slow speeds, limited selection and, last but not least, lousy customer service. Alas, they have still figured-​out to plague me.
I returned my equipment to the Comcast Niles location and cancelled my service circa Feb 24, because trying to cancelling on the phone literally wasted 2+ hours of my time. I asked to pay my balance and was told to wait for a final bill. Fair enough.
Seems crazy, but that was one of the happiest days of the year, felt like an elephant stopped standing on my chest. As expected we received a final bill from Comcast around March 9 for about $ 170, which was in the ballpark of expectations. However, it was difficult to read and understand given all the adjustments and pro-​rations. I knew we still owed them money, but couldn’t reconcile the bill.
Within the next week, I called the dreaded 800-​Comcast to resolve. After going thru their phone call labyrinth and getting dropped the requisite 2 times, I finally got to a human. He told me there was no record of the equipment being returned, but he could see I cancelled at their Niles location. He said sometimes it takes 2 weeks or more for equipment to get recorded as returned and that I should wait and Comcast would be reissuing a new bill. I have grown skeptical of anything a Comcast CSR tells me, so I asked him to document his advice in the call notes. I figured even if he was incompetent or lying, I would eventually get another bill.
Wrong. Circa April 5, we received a letter from a collection agency trying to collect the ~$ 170 «delinquent amount». Can you imagine my surprise? Less than 30 after receiving my last bill, it was turned over to a collection agency. It couldn’t have been more than a few days overdue and that’s if you completely ignore the fact, that Comcast instructed me to wait for a new bill.
The following Saturday (I travel every week) found me on the horn with these boneheads again. In short spoke to 4 different CSRs (again cutoff twice), none of them had any information about previous calls for almost 2 hours. The last person finally understood the problem wasn’t trying to convince me to pay the bill, I was planning and still plan to pay me bill, just as I have for the last 2 decades. What I was trying to get, was for Comcast to give me some assurance they would contact the credit bureaus, e.g. Equifax, to explain their screw-​up wasn’t my delinquency. Once a bill is sent to collections, the CBs are notified. If I simply paid the amount, it would be reported as a paid delinquency, but still a delinquency. The last CSR was going to turn this over to the Billing department on Monday (April 11). I haven’t heard squat.
On that Monday I began posting my dissatisfaction with Comcast on Facebook. Surprisingly, I received an answer within a few hours from Yvonne asking to help. Wow, I was shocked! Alas, it was too good to be true. The Comcast Facebook team’s goal appears to get you off Facebook into a private conversation, when they can send you thru their own special maze. Over the last week, I have corresponded with Ariel, Marc, Frank, Nicole, Sarah and the original Yvonne. The final result you ask? We are turning this over to the Billing Dept and they would be contacting me in 15 days. Fifteen Days!
So frustrating. They give bad information, don’t follow thru on promises, act in bad faith and I’m the one whose time is wasted and credit score is injured.

Comcast is the worst company on the face of the planet. These people suck, never ever pay for their service. Comcast you are the scum of the earth.

Comcast is the worst company ever to deal with. They don’t deserve even one star. I hope they go out of business. Do not ever use them, ever for TV, Internet, or phone service. I live in a condo Downtown Chicago. Our building pays one master contract that does not cover anything ($ 100 each unit), and then they charge each individual unit the same amount they would charge if we didn’t have a master contract. They are the Worst! Use somebody else, save yourself the headache and money!!!

Why does this company insist on continuing to provide the WORST customer service in the technology industry? I would PAY $ 25 to sit down with their CEO and scream at him/​her for 5 minutes out of sheer frustration. They don’t have any practices that would indicate that they are trying to improve. It is a sad, sad state of affairs when the ability to monopolize a region is immediately parlayed into an opportunity to swindle customers. So depressing. What’s astonishing to me is that other cable/​Internet providers (e.g. RCN) seem to have recognized that investing in customer service and delivering on promises gains you loyal customers.

Carrier pigeons would provide more reliable and faster communication then trying to use Xfinity Internet.
Sadly, Netflix and chill is but a dream as I sit here hypnotized by the red swirl of Netflix trying to glean a few bytes from this lousy excuse of an Internet provider. At least with AOL dialup circa 1997 I had the satisfaction of the modem sound which confirmed it was actually transmitting something.
Please, Google Fiber, save the good people of Chicago from this madness.

How hard is it to offer what you promise? Comcast is living proof of the dangers of a monopoly. There is no accountability or a way to hold them responsible.