Burris and Sons

We’d used Burris & Sons once in the past for a boiler issue. Recently called for another issue– the pilot light was out. Burris conducted a gas leak check and checked to see why the pilot light would not stay lit. He installed a new pilot light mechanism and charged $ 354. The following day, the pilot light went out again. They were notified the following week and we were told they would come back out Saturday. No word and you can’t contact him directly so you’re held hostage in your home, waiting for them. He shows up the following day on Sunday. When asked for identification he was unable to produce it (my husband had dealt with him — not me so I’d never met him). He said he’d be back in a half hour and we haven’t heard anything from him since.
It is clear that there was no intention of standing behind the work or troubleshoot. He just wants to string you along and put a bandaid on a gaping wound. Another service company came out to reveal our furnace was completely shot and we would continue to have problem if we didn’t just replace it.
We are definitely proponents of supporting of small local businesses but cannot support Burris. Very disappointing.

We have been in our house for 4 years and have called Mr, Burris for service twice because the previous owner has used him. Both times he came out promptly, was extremely courteous and competent, and resolved our problems quickly and effectively. He charges were quite reasonable, I just called his company to report a water heater problem and even though it is after 8 pm, he called back minutes after I left a message with the answering service and promised to come out in the morning. Definitely highly recommended.

Don’t be fooled by the 5 star review like I was. A COMPLETE RIP OFF for what they charge. Mr. Burris fumbled with my furnace, which he never fixed. Used some big hair dryer looking tool that he also fumbled with for 20 minutes which finally worked for about 5 seconds. This was a cleaning he says.
Here is the problem. When I called to make an appointment he said his service charge fee was $ 90 which included all labor and any parts were extra. So after the 5 second cleaning he claimed occured and looking at a second heater he now says its $ 135 because there is an extra charge for cleaning and some other vague explanation about a second heater.
Very dishonest individual because he lies about his charges then hits you with it later. STAY AWAY and pay no attention to the 5 star rating. It was not even remotely close to what they stated, I’m guessing he probably wrote it. ZERO STARS! One final fact… My mistake for not checking first, but they have an «F» rating with the BBB.

We have used Mr. Burris several times in the past and I found that his commitment to service is superb. The one thing I really stands out is that he goes out of his way trying to fix issues rather than simply telling you its time for a new furnace/​AC system. Very knowledgeable. Highly recommended.