Berns Car Sales Company

psa… do not spend ur hard earned money with these crooks!!! i got a mercedes from them… 2 yes 2 days later had to get the computer fixed seats didnt work… trunk has to be open with the key… windshield wipers dont work… and on top of that 10 months later the fuckin engine goes out!!! if i can save ppl from wasting their money with these ppl ive done my job!!! seriously go somewhere else

These bitch ass dealers are not here to help you they are here to fuck you over. By friend bought a car fell on hard times. They told her if she turns the car in they will not charge her but now they are garnishing her wages. First of all the car was a piece of shit to begin with trust me their are more dealers out there don’t need them bitches.

Just bought a second car from Berns Auto. In 2010 I bought my wife a car there. I unlike others had a good experience there. The new management was able to get me financed again. I don’t have the best credit. I got free plates and an oil change. I also send them 2 coworkers who bought cars over the last two years and I got $ 200 cash for the referral. They treated me very well to say the least.

Absolutely THE WORST. DO NOT GO NEAR THIS COMPANY. DO NOT BELIEVE THEIR STAFF. They are shocking. What’s worst thing is that they set themselves up as a company who will give you a good deal regardless of credit, hence preying on people with very little money. They should not be in business.
Here’s my story:
Today is March 2015. I bought a car off of these assholes in 2010 and I am still annoyed about it, and have just today got a ticket on it from when it had dealer plates, and was on their yard… I didn’t even own the car then!!!
I bought a vw Jetta. I was new to the country from NZ. Didn’t lack money but had no credit so I down paid about 3k and financed the rest so I could build credit. Car was fine on test drive. Asked for a carfax but they said they didn’t do it, family owned, small business, low prices, etc etc… should have been a major red flag but I was new here and figured in the land where you can sue everyone, no car dealer would sell shonky shit… man was I wrong. Their dealers were sleazy. Actually revolting. Bought the car. Stoked. Next day (literally) car started shaking violently and stalling. Took it back. They replaced a coil. Following week, same again, except that this time they charged me for labor. Next day, another one… this time «well it must be your fault»… And so it continued. My car would stall right in the middle of major intersections and there was no way to make it go. I am shocked that I was not in a major crash or killed. These fuckers denied everything.
Eventually my boyfriend told me I had to go get it traded in and get a decent car. Took it to Toyota (this was just over 1 month after I had purchased it for 8k and was paying $ 399 per month in payment against the 5k that I loaned). Toyota informed me that the car was actually JUNKED, had been title washed and would actually cost me to trade in. Plus I had to pay BURNS back to get out of the lease, plus $ 500 for Toyota to trade in the car and crush it… how good is that?
It blows me away that these pricks are still in business and it really annoys me when I see their stupid company on western avenue in chicago.
DONT DO IT!!! Let’s hope they go broke.

When I went in and met with the sales manager, I explained that I was looking for a used car that will hold up for local deliveries. Being a new business owner myself, I wanted to make sure they understood the importance of this purchase to me and my business. They had me look at a Jeep with low mileage, and assured me they’re mechanic looked it over, tuned it up and it was in solid condition. I really liked the vehicle and felt like we would even continue to do business together.
When I got the vehicle off the lot, it started having some issues which the sales manager informed me they would fix. The vehicle started surging a bit, which could be chalked up to a hose, but then I was having problems with the 4 wheel drive. At this point, I hadn’t signed for the financing, but he kept assuring me they would take care of it. When I tried to bring the vehicle back in for servicing, they were not there when they told me to come, and they cancelled on me twice because the mechanic was not in, so I still thought, okay, we will get it done, they’re close by.
Well, I was in the middle of a huge catering order for my business, and the vehicle died downtown in the middle of the street. I called the company back and asked for help, what to do, and they left me hanging out there on my own and told me that it was my problem now, but he would see what he could work out for me. The same day, the woman in the office calls me and I explained the situation to her as well, and she also starts getting a little shady with me on the phone. We have a small balance to be paid on the car, which we were going to take café of, but right now my car is sitting at the repair shop, waiting for a tow truck to come and move it because they can’t get it into the bay since the wheels are locked up.
I am really disappointed with the «flip» of a switch attitude, especially when you’re trying to work things out. I understand I bought a used vehicle, but we had a very in depth conversation about things that don’t seem to be lining up now. I feel a little mislead, and it could wind up costing me.
I want to like this place and I want to have the opportunity to recommend them to others, but until I see how this plays out, I have to stick with this rating and commentary. My vehicle is supposed to be looked at this afternoon, so once I have some more information, and we see how they decide to work things out, I will have an update. Who know’s it may be something simple, or it may have been a total lemon. Either way, no one wants to feel like they were ripped off, nor do they want to feel like the dealership they purchase from is money driven and that’s all.
I hope this will get resolved and I can change my rating.

Oh, I wish I could rate negative stars. Liars, cheats, crooks… don’t know what the HELL they’re doing. Stay far, far away from here. They’ll try to screw you with the in-​house financing… Also, they’ll STEAL YOUR DEPOSIT! They refused to give me my $ 50.00 deposit back.
The owner said «You’re not allowed to look at other cars once you give us a deposit!». F*ck you! I was going to buy a 1993 Jeep from them with 150,000 miles on it, and then I found a 1997 Jeep with 116,000 miles on it for the same price. Obviously, I wasn’t going to buy the 93, then.
Just steer clear of BERN’S. BERNS WILL BURN YOU.