Mid-Atlantic Dermatology Center P C

LOVE our PA Gentry, However we have NEVER been seen even close to our appt time.
Also when my daughter started Accutane there was a lot of confusion. Things were not explained well and mixed information from staff.

I didn’t love this location — I usually go to the VAB office — but since I was being squeezed in same day you take what you can get.
They were very crowded — I arrived at 3:40 for a 3:40 appointment — was called back at around 4:40 and Dr. Gross was so busy/​backed up that I ended up seeing one of his PA’s which is fine by me bc I like PAs just fine. They’re usually friendly and personable and will spend more time with you answering questions and listening to you.
She looked at my leg and knew what it was — prescribed me some antibiotics and cream and told me to take bleach baths as I’m apparently getting re-​infected with some form of staph in my hair follicles — fun fun fun.

I highly recommend you call the office a couple of weeks before your scheduled appointment to confirm your day/​time and location. I made an appointment but it was never entered into the system (thankfully they still squeezed me in when I got there). Another appointment was randomly made on a different date at a different location (not the one on my appointment card). I asked them to cancel the random appointment and it never was (got a call confirming the appt). Another patient had the same issue with her appointment that I overheard in the waiting room. So just double check your appointment (even if at the office or over the phone they’ve confirmed your appointment has been made. And the location.) Plan on afternoon appointments running about 30 – 40 mins behind. The front desk staff isn’t very helpful over the phone. Make sure you bring your insurance referral IN HAND. The PA I saw and her nurse or tech were nice and professional, but that’s the only positive thing I can say about the office.

Dr. Gross is the best! I come to this facility to visit with Dr. Gross on a monthly basis. His receptionist, Ms. Asherbee is always friendly and cordial.
Dr. Gross is funny, friendly, and kind. He always has something nice to say. His big smile and bright personality are truly appreciated. He is attentive and thorough.
I have had zero negative experiences here. I highly recommend this facility and Dr. Gross.

The office is very hard to get in contact with, and when you finally do, the staff is extremely unprofessional and unhelpful. You will wait at least an hour to be seen. Even after 3, multi hour visits the staff has not been able to figure out how to help me. I would not recommend this business to a friend.