Lucky Pups Pet Wash

Took my small dog in and the hot water would go up and down scalding her three times even when the employees set the water temp, I wonder how long this has been going on because the said they have had problems for a while and was waiting on a new hot water tank sometime in the next week, I know if you go to home depot or lowes you can have one the next day

LOVE LOVE LOVE this place… same day service. Great customer service! Great grooming! Haven’t tried the self service yet, but I can’t wait to take my big Newfie boys in there and give them a bath myself!

This place is terrific and situated very close to Bark Park so my dirty dog park Sundays I get a freshly baptized dog.
You go in and are greeted by the owner’s kids or the friends all cute little moppets with very pleasant, helpful attitudes. Refreshing! I do the DIY bath every time we’re there. There are different size tubs, i.e. you have a peanut size dog they get raised tubs and a ramp to climb in. The big guys get the floor bath. They provide all the wash supplies, with a selection of shampoos, combs, clippers, shedders, etc. And of course a big plastic apron to keep you from taking a bath.
They post your pets photos on FB, you get a punch card for your visits to equal a free one, they keep a groomer there and offer full service washing if you don’t want to.
The water comes from a powerful handheld shower head that could neuter a dog if you don’t check the pressure first. And the blow dryer is also very powerful, could pin a chihuahua to the wall, it’s also pretty loud, that freaks some dogs out.
The charge is by size, mine is med, and she costs $ 16+tip.
Since I’m a veteran of bath houses (the dog kind) and I want this business to succeed, I’ll offer some suggestions:
Clean out the tools after each dog, all 3x I was there they had fur left in them. Same goes for drains in the tubs.
Put your shampoos in easier to dispense bottles, those things are way too tight to be fussing with when you have a reluctant dog you need to control-​condiment bottle would probably work great.
Give ingredient info on the bottles of sundries.
Have a wastebasket in each stall for cotton balls and other trash as well as a hamper for the drying towels.
All in all, we love this place.

A much needed facility for the Western Branch/​Portsmouth area. The set up for self washing your pet is very easy to use no matter what size dog you have. We had no problem bathing our 115 lb mastiff. Friendly owner, clean facility and reasonable prices. A great place!