One Webster Apartments

This place was very poorly maintained prior to the new Property Manager, Anthony coming in and changing things. We weren’t happy for the first 3 months. There used to be trash and litter in the lobby and parking area’s and now that’s all changed. They also added a pool and re-​did the fitness center. I looked at every community in that area 2 years ago and One Webster is the best price and deal I could get for a clean, modern apartment. I went to several other places in that area and 2 bedroom units of that quality were all above $ 2000 per month. We got a spotlessly clean third floor unit for $ 1875 per month with Two full baths! This place is clean and a great value in my opinion. I recommended it to a colleague at work and he lives here now as well. We’ve talked a few times now on what a great bargain it is to be so close to Boston!

We moved into our apartment here in December. Anthony was nothing but helpful and the staff here did everything they could to help us. Our apartment was spotless clean and is updated with new appliances. Pets are allowed as well. However I have seen so many people complain about the pet feces everywhere. That is not he property managers responsibility to go out there and clean your dogs business that’s your responsibility so stop sitting here saying all this crap and take responsibility for you pet. They provide doggy bags to clean it up stop being so lazy. We live here respect everyone else and keep it clean.

The management of this property, JRK, exploits the residents of its communities. They own the Residences at Stevens Pond just a short distance away, where a tenants’ union was formed in response to their unethical business practices and a class action lawsuit is currently underway. We encourage any and all tenants here to follow their lead and do the same in order to counter JRK’s greed, unfairness, & violations of Massachusetts General Laws Chapter 93A in regard to unfair & deceptive practices related to trade and commerce. Also contact their CEO Jim Lippman via mail at: 11 766 Wilshire Boulevard, 15^th Floor
Los Angeles, CA 90 025
It should also come as no surprise that Anthony was working at Stevens Pond prior to coming here. He was just as rude and useless there as well. What a company JRK is. Shameful.

The apartments themselves are nice but the property and mainly the property manager need major improvements.
There is dog feces everywhere. We complained several times and the property manager refuses to pick it up. The parking situation is a joke. If your not home by 9 On a weekday good luck finding a space. They recently built an ice skating rink over the pool which is a joke when you consider everythjng else wrong with the property. Instead of wasting time on that how bout you pick up the dog crap.
They label it a luxury community and thats the problem. Far from luxury. Cant wait until my lease is up or the manager is removed.

I understand the concern in some of these negative reviews, but I’m going to keep it real: stop coddling yourselves. You chose to move to Chelsea, which if you have not figured it out by now, is not the nicest of cities. It’s not the safest either. Okay, and there is construction in the parking lot. Wow, is your quality of life really that affected because they are trying to build a better parking lot, and add a pool? I feel so bad for the people who are so very disgruntled by the fact that they are paying $ 1700 a month to have an updated, modern, affordable luxury apartment WITH a pool, elevators, a gym, free parking… seriously, check your privilege and take a seat. This is really, really fairly priced in accordance to Boston. And JRK might suck at keeping it together, but there is literally one dude (Anthony) for however many residents, and a lot of the stuff that is wrong gets fixed on time. Give him a hand. There was a HUGE scuff on the wall in the hallway next to my apartment made by some guys moving a couch, and it was patched and painted within a couple days. As for the dogs, I see the cleaning people cleaning up after them every single morning. Instead of making messes that are difficult to clean, how about train your pets? Anyways, I’ve been here for almost 2 months and it’s pretty great. I keep to myself, I like the neighbors I interact with, my apartment is nice, and there are some great amenities. If you can’t handle problems I suggest you buy yourself a nice plastic bubble and live in that.

I too have to give negative stars. Wanted a place to live that is SAFE and has some upscale perks. Gym — yup its got one. Small but it is there. Parking without a hassle — has parking but not enough for the amount of residents. Appropriately priced — this place is higher than most. Took the apartment. Moved in. It is a revolving door of residents. Every month there is a move in and move out of at least 3. Parking lot has been a mess all summer long. Construction team that was hired have not completed anything. And parking was not easy before but construction debris now adds to the ambience. Not to mention nails are not good for tires. I am breaking my lease and moving. Expensive solution but have no choice. Neighbor has dog and dog poops in hall. Walls so thin I feel like I have room mates.
save the agrivation and don’t move here

One star is too generous after what they have been putting us through. I was very excited to move in here, but now I already can’t wait to move out next summer. Oh, and JRK property has been reported to Better Business Bureau 199 times — about to be 200. Guess I should have done my homework a little more thoroughly.
Few days before move in, learn that our unit is handicap accessible and there is nothing they can do to accommodate us otherwise, unless we are willing to wait to move until mid-​September (no, I’m moving because my current lease is ending) and pay an extra $ 125 per month. Upon calling their corporate numbers in California, you are forced to leave messages — none of mine have been returned. Hope I don’t need anything while I’m living in the new unit, since I will apparently never be able to talk to anyone.
Move in day is scheduled for tomorrow, so unfortunately we have no time to find something else. Was told yesterday that we could take the original unit and then move again in September to the regular unit (which is what we were initially shown/​told we were getting!), but today that was no longer an option. Dishonest, disorganized, and unprofessional manager on the property. Was also told that they did not have a check from me for the pro-​rated current month + first month rent, when it was dropped off earlier in the week. Luckily, that was found, but nearly gave me a heart attack when I was told it wasn’t there. This place has scam written all over it and I am nervous to be living here for the next year.

I heard from a lot of people that this apartment complex is horrible. Management was awful!!! Stay away from this place.

Negative star. Triple negative star. Stay away from here. Unprofessional management company. I work in and around the greater boston area and work with many many properties and brokers as I am a real estate agent myself. My experience as a real estate agent is 10+ years with experience in property management. I inquired about one Webster property in March of 2015 for several clients. The leasing agent confirmed the company would pay a full broker fee For presenting my client to one Webster property. Client and I toured property shortly after. My client liked was ready to make a deposit to hold unit that day. He continuously contacted my client without contacting me first for paperwork. Why would you contact my client to discuss a fee? Just move the invoice along and get to shuffling paper in that office. when I asked Anthony about the broker fee, he stated the company would only pay half fee and that is what he had told my client over the phone that same exact statement. I do not think he should have involved my client. The Leasing consultant had given incorrect information about broker fees. (Clearly she should be trained better, along with Anthony) I spoke to Anthony about honoring the full fee. He turned the broker fee issue into a personal issue from that point on. I believe Anthony has had other issues with other people, I know I am not the first and last person to complain about this looser. Anthony even refused to give me his office contact information, he said he would give me information when I knew when my client and I were going to do with application/​deposit. Meaning we would have to decide immediately if we wanted the unit or not or he would not give me his contact information. He really refused his contact information because we DID NOT leave check and applications. He said to my face,… I was directing my client away from property because of my financial situation? Was he serious? Honor the fee, and train your employees better! I can’t express how unprofessional anthony was. Horrible Job Anthony! Anthony called my client again and mentioned the fee and expressed how the fee was not coming out of his pocket and that he was not receiving any incentive. I have yet to investigate that claim and I will. Anthony emailed unprofessional emails to my work email i really think the property should hire experienced property managers with a professional work ethic who can handle issues like this,. in a better manner.

In all fairness this place looks generally ok aesthetically, a great location and affordable but by no means is it luxury in comparison with other Boston area properties. My guess is that a large amount of section 8 renters are in this building. Unfortunately the tradeoff is unbelievable noise levels, you will definitely hear everything from upstairs neighbors and people in the hallways. People are ALLOWED yes allowed to let their dogs urinate in the hallways, stairways and elevators. There are no security cameras and virtually no rules are enforced. The parking garage is small and cramped and people’s cars are broken into in the outdoor parking lot. The property manager is a complete airhead and does not follow up with requests, complaints or general questions. I moved out and never received a security deposit and got the run-​around and had my calls dodged every time I tried contacting them about it. If you can afford it, do yourself a favor and pay more to rent elsewhere with more competent management staff and less questionable renters.