Hertz Rent A Car

Chelmsford, United States

2.4

Open now

5 reviews

Contacts

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Telephone:
+1 978-251-1983
Website:
link.hertz.com
Address:
170 Middlesex Street, Chelmsford, MA, 01863
Nearby public transportation stops & stations:
940 ftPrinceton St and Brouilette St
0.5 miD'Youville Adult Day Health
0.5 miMiddlesex St Middlesex Plaza
Categories:
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Today

Today 8:00 am – 6:00 pm
Open now
Local time (Chelmsford) 16:40 Wednesday, 25 June 2025

Business hours

Monday 8:00 am – 6:00 pm
Tuesday 8:00 am – 6:00 pm
Wednesday 8:00 am – 6:00 pm
Thursday 8:00 am – 6:00 pm
Friday 8:00 am – 6:00 pm
Saturday 9:00 am – 12:00 pm
Sunday –

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Nearby

Near this location:
250
ft
Meta Performance Center
166 Middlesex St
280
ft
Welch Welding and Truck Equipment
164 Middlesex St
330
ft
Merrimack Auto Sales
176 Middlesex St
530
ft
J & L Cable Tv Services
190 Middlesex St
570
ft
Glenview Pub & Grill
248 Princeton St
590
ft
Maaco Collision Repair & Auto Painting
154 Middlesex Street

5 reviews of Hertz Rent A Car

No registration required
Place rating: 1
San Jose, CA
They are a rude business. Who cannot even greet their customers with a smile. The cars they got here pretty shoddy and dont do a good job in convincing me to get any of of their other packages. Pretty bad experience overall
Place rating: 3
North Chelmsford, MA
Could be better could be worse but at least it’s close by…
Place rating: 2
Chelmsford, MA
As a Hertz #1 Club Gold member, I expect good customer service, and to receive a clean and well maintained car.
I found the driver who picked me up (Mike) to be very friendly and courteous.
However, the paperwork took longer than I expected. While I understand that having customer’s purchase the optional insurance is a money maker, I was disappointed in the hard sell on purchasing the optional insurance.
While the car was washed prior to my receiving it, it did not have an ice scraper, the fluids were low, car had issues when starting on cold mornings. The non-​smoking car smelled was used as a test lab for a cigarette company.
When I returned the car, it took 45 minutes because Alex prioritized answering the phone over customers in the office.
Overall, the good customer service did not make up for the poorly maintained vehicle.
Place rating: 1
Lowell, MA
I have repeatedly been disappointed by the condition of the vehicles rented from this location. The interiors were not cleaned, the reek of smoke, or they are in need of fluids. The rental office itself is dirty and unpresentable.
I travel quite a bit and rent from Hertz often. I chose Hertz, despite the normally higher rental costs, because I want a higher level of customer service and that standard of vehicle.
I don’t keep my own car in that condition, so I don’t expect the rental to be anything less.
I can not recommend this location and I’m honestly surprised that Hertz itself permits them to operate the way they do.
Place rating: 5
Dracut, MA
Now three weeks later and bringing the rental car back they made sure I was set and no billing went to me. They asked if the car worked for me and if I had any comments. They truly wanted to make sure the customer was satisfied. Couldn’t have asked for a better experience.