WorldMark Chelan – Lake House

Right across from park & lake & go cart & mini golf & by red apple. Very nice 3– bed unit.

I wish I could give no stars but I can’t. Last year, was our first experience with the Worldmark takeover. There were no private grills and we waited almost 4 hours for our room to be cleaned and ready.
Fast forward a year and we book through one of the few private owners left and arrived to no free wifi. To say that Worldmark nickels and dimes would be an understatement. The cost of wifi for what we needed was about $ 4 a day for 10 days. The cost isn’t the issue. Then, we learned that there are no more nightly s’mores.
We won’t be back. What used to be a wonderful family vacation has turned into one little disappointment after another because of corporate greed and disregard for customer service. It’s the little things that count.

Beautiful vacation condo with lake view. Stayed in a fully equipped 3 bed. It was good quality and nicely furnished! The pool, hot tub, game room, and work out room all very nice! My only complaints were loud road noise and limited parking. They do have parking under the property but the max height is 6 ft 8 inches. Our large SUV was way too large. On a loud main road but also right across from a nice park with minature golf.

Overall I was so disappointed by our experience that I would not stay here again. Nice room (s), great location but that does not make up for the terrible customer service. I’ve had much better stays at other Chelan hotels that are more affordable.
I made reservations months in advance for a 3 bedroom condo at The Lake House for a girls’ trip. When we checked in, I was told they had upgraded us to a lake view room which was beautiful. The next morning we were told that they had made a mistake, needed us to move rooms and needed us out ASAP. Staff were polite about it but made no extra effort to improve our experience. Then after rushing to get ready and re-​pack, it took multiple phone calls requesting help moving our bags and food into a room in the lobby while waiting for our new room to be cleaned. We asked to be contacted when the new room was ready but were told that it depended on housekeeping. Again, no extra effort on the staff’s part to better our experience. They treated us as though WE were inconveniencing THEM.
We had plans to go wine tasting around Chelan and Manson. Most wineries close in the early evening (between 4 – 6). After being at the lake and walking around town for a few hours (killing time), I called the hotel to see if our new room was ready. They were unable to tell me and said they’d call as soon as they knew. 1 hour later (basically 4pm, which is their standard check-​in time) they called and said the room was ready. We headed back, checked in again, and I asked for help moving our luggage to the new room. We waited at least 30 min. before calling the front to check on our bags. Again I got the impression that staff were disinterested in helping us and oblivious to the fact that they had inconvenienced us. The man at the front dest was short with me over the phone and told me that our luggage had been placed on a cart but did not know when it would be delivered. Not helpful at all. We were tired of waiting and needed our luggage to get ready so we went and got our things without ANY help from the staff.
We then only had time to go to one winery before our dinner reservations. We had to accommodate not having a hotel room for approx. 5 hours on our only full day in Chelan which meant rearranging our day and canceling plans. There was no acknowledgement by the hotel staff about the fact that THEY had made a mistake and inconvenienced us.
The WorldMark by Wyndham website says that you’ll receive «friendly and attentive customer service that is among the best in the hospitality industry» and that they «strive to exceed expectations.» This was NOT our experience at all. For an upscale resort, I was shocked at how little the staff seemed to care about their guests. They did the bare minimum required of them. I do not recommend staying at this hotel.

Booked a 1 bedroom condo with a view for the weekend several months ago tp celebrate my husband Birthday. When we arrived we did not get a room with a view we had a view of the parking lot. Since we are Worldmark owners I called the sales office after talking to the front desk, no help. Worldmark said there wasn’t anything they could do for me, that the facility was booked…
The parking garage only had about ¹⁄₃ of the stalls used all weekend, which tells me it wasn’t booked, we stayed the 1^st weekend in April which isn’t the peak season.
The condo was clean except for the blood splattered in the bathroom on the wall and light fixture The noise you could hear in the condo from everyone out in the hall walking and talking was as if the front door was open. It didn’t feel special at all.
I will never stay there again.

One star, only because there is no ‘no star’ AND I did finally after a couple of months get my answer.
A group of us, roughly 12 people were planning our trip to Chelan for January. We have stated previously at another establishment, but wanted to try something new. On paper, this place, The Lake House, looks great. I repeat, on paper. After leaving a couple messages (phone and email) I finally received a phone call back telling me I would get a phone call back :/​. A couple says later I did in fact get that phone call. I was told that they did not have the schedule for January 2014 yet. It’s the fourth quarter of 2013?! I was able to leave my name and number and they would call me when they had the schedule.
A month passes — nothing. My father, who was I town at the time stops by and questions the front desk person. It seems that they are going through an ownership change. The guy promises to call me the next day to let me know. I do not get a phone call. I happen to be in town a couple weeks later and stop by. The front desk person lets me know of the ownership change, apologizes that I have had the issues. I received answers, but honestly it’s too little too late.

We love staying at the lake house!
Their accommodations make you feel like your staying in a grand hotel. With the convience of a condo.
They offer fun for the entire family
Heated pool, hot tub
Gym
S’mores nightly!,
Fully stocked condos
Games
Delicious coffee
Staff that helps you with planing your day!

I’ve been vacationing in Chelan for years and have stayed at a variety of places, but have returned to the Lake House for my past few visits, most recently MLK weekend for WInterFest.
The amenities at the Lake House surpass any other place that I’ve stayed in the area. Where else could I swim in a heated pool in the winter, work off my Lake View Drive-​In french fries in a convenient workout room, greeted to an evening of roasted marshmallows at the fire pit, AND be walking distance to DT Chelan? Nowhere. And in comparing other places/​rates nearby, the Lake House can’t be beat!
The condos are new, clean, and spacious. We’ve stayed in a 3 bedroom unit 2 different times, this last time with 3 adults and 5 adults during the previous trip, we had plenty of room each time. The kitchens have all the utensils you would need, and of course being able to eat in saved us even more money.
This last weekend we had the VERY best views of the fireworks from our patio, the bonus is that we stayed dry since it’s covered. You don’t see rain in Chelan often, but it poured that night.
I’ve read some of the other comments about being on a highway, I think that’s laughable. The ‘highway’ is a two lane road with a 25 mph speed limit (might be 20 mph, but I do have a lead foot). There is a cross walk within a block, so it’s not exactly like you’re playing a game of Frogger when heading to the beach.
The one thing it is missing is direct beach access, but the other amenities, the views, the price, and helpful staff certainly make up for it. And it’s not like I couldn’t walk less than 5 min to jump in the lake.
My next trip will definitely be at the Lake House.

Brand new condo/​vacation rental in the heart of Lake Chelan. Loads of thoughtful amenities. The Lake House in Lake Chelan is located directly across from Lake– yet the Lake is somewhat inaccessible. And the road tends to be noisy from the decks.
If you want a «lake side feel» or cabin-​esque setting, this is NOT the place to stay. But if you need convenience and predictability, make your reservation.
Here are the goods:
Pool and hot tub
Exercise room
S’mores nightly at the BBQ pit
Free Wi-​Fi
Comfy beds and fluffy pillow and towels
BBQ’s on the Decks
Full kitchens
Fully Furnished
Walking distance to Starbucks, Safeway, & DT. Ride a bike to, and thru the scenic Riverwalk Park.
A little over stumbling distance to the B.C.Macdonalds or Senior Frog.

The Lake House is as good as it get’s for a family in Chelan. 3 bedrooms a real kitchen and within walking distance to everything. The staff is all top notch from Brian and Tim to all the girls at the receptionist area. Our Family has stayed here 3 times, each time outdoing the other. As for beach access the only places to stay with direct access are Cambells, for twice the price and a quarter the space, or Darnells which is not even in the same ballpark, otherwise they all share the public beaches.

I’m actually giving it 3.5 stars.
Disclaimer: I visited this place in the first place of March, when Lake Chelan is more or less deserted, so your experience in the summer crowds may be different.
First the good parts:
— Awesome interiors. We rented the three bedroom unit, and the furnishings and amenities inside are pretty good (flat screen TV in each bedroom, modern appliances, etc). Someone mentioned in another review that «once they got over the interiors, they realized they were in a Motel 6.» or something to that effect. That’s just unfair — the interiors are what differentiates it from a Motel 6.
— Outdoor heated pool (didn’t get to use it), a evening fireplace in the cabana where you can sit around the fire and toast marshmallows.
— Helpful staff. We were the only family there Sunday evening, and yet one of the staff (Tim) re-​started the fire for us, handed us marshmallows and generally let us have a good time.
Now the not-​so-​good parts:
— Although it does have a great view, it does not have beach access. You have to cross a road to get to the beach.
— The aforementioned road is technically a highway (Highway 150), and one review mentions it being noisy. Perhaps it is because I went in the off-​season, but the road was not noisy at all during the night. The noise was audible during the day, but did not bother us.
— When I read the unit description (condo with 3 bedrooms, kitchen, etc) — I thought it would be somewhat of an independent unit. It’s not. The exterior appearance of this property is not pretty at all, and the doors of adjacent units are pretty close to each other — it’s closer to a hotel than to a condo complex.
— There are just some tacky things that didn’t bother me too much, but they were there. The phone in the condo has a specific extension to reach a «vacation planner». I called the extension, only to reach the front-​desk (then again, this may be because I went in the off season). Some of the furnishings in the condo were flimsy (like the bunk beds).
— No room service, meals, etc. But then again, the price is pretty cheap ($ 50 per bedroom).

My wife and I stayed at The Lake House Chelan both during Memorial Day weekend and the entire week of 4^th of July. Our experience was nothing but exceptional.
We stayed in a 3 bedroom condo with luxury all around us. The views of the lake from the 3^rd Level were incredible. Very large deck and fully equiped with everything we needed.
We spent most of our time relaxing pool side or BBQ’ing at the Pool House but we love the convenience of everything that Chelan has to offer being so close.
Now that we are owners at The Lake House we will be coming back to Chelan for years to come.

Awesome accommodations! The Condo Residence «B» is huge. The Pool and club house is spectacular, the staff is nice and helpful. They brought up a new propane tank for the BBQ grill in like 5 minutes.
The Vacation Rental is right across the street from Lake Chelan.
Would definitely stay there again…

The interiors are quite fabulous. Well appointed, lots of square footage, very soft towels, comfy beds, flat screen tv’s. Nice view of the lake, mountains, putt putt.
BUT, and yes, that’s a big BUT — it is right on the highway! So noisy! No lakeside peace and quiet here.
Also, there is no formal entrance, so you are forced to walk on the scorching hot black tar pavement of the driveway to get everywhere — the lake (if you can cross the highway), the pool, the front desk, your unit, even the sidewalk. White paved pathways would have gone a long way.
After the first 24 hours I got over the nice interior and realized I was staying in a motor lodge on Chelan’s Aurora.