Ultra Tan

I am furious with this place! NEVER EVER EVER spend ANY money here! They rip you off big time! I went in for a spray tan and brought a coupon in that I got online for something like 3 spray tans for $ 50 or something like that. I used ONE of them which didn’t even turn out great. There was barely any color at all that showed up, it was like they never refill their product or something. The towels were gross, the place was dirty and disgusting– looked like nobody had cleaned for months, and the staff wasn’t much better! Not friendly or helpful at all! I didn’t even give them a bad review after that– always wanting to give the benefit of the doubt– maybe it was an off day? NOPE! That was a good day! Ha! So that was in September, i went back in December for a tan for a Holiday Party and you know what these two high schoolers behind the desk told me??? My «package» had expired! I couldn’t believe my ears! Nobody told me ANYTHING about expiration when I bought these three tans! NOTHING was printed on the coupon! WTF?! They couldn’t have cared less! I asked to speak with a manager, they said their manager wasn’t there and didn’t have a cell phone. They also told me that the person that owned it lived it Richmond and if I gave them my name and number, he would call me to rectify the situation. I’m still waiting… that was over a week ago! And I am still mad! I am considering reporting this place to the Better Business Bureau of Virginia. I am just outraged by how they are ripping people off!

This place doesn’t have enough of the «super» (lowest level) beds. There’s often a wait, during which you’re told that for $ 3 you can upgrade to a higher-​level bed. (Funny how the higher level beds are never full.) When my membership runs out, I will not renew. I don’t have time to waste sitting around waiting because Ultra Tan is too cheap to put in a sufficient number of beds to serve its clientele.