I was contacted a few days after my bad experience(a few hours after reviewing here, which I hope is only a coincidence) by the manager. He apologized for the sales persons inexperience and asked that if we ever return to car shop there that we ask for him personally. It was nice of him to call and apologize, but honestly we had contact with him while we were there. He had a part in the fiasco that was our experience, however small. Personally we will not be returning, but if you do attempt to shop here, proceed with extreme caution.