Yellow Cab of Charlotte

Back in Charlotte recently and based on my previous good experience with Yellow Cab here decided to use them again. This time I reserved a 5:15 am pickup from them via the Curb app. All was good and cab was clean, but the cab arrived 10 minutes late to pick me up. When I make a reservation 12 hours in advance, I do expect punctuality. I’m marking you down to 4 stars, guys.

I cannot express how done I am with this company. Either they are late or extremely early and then have an attitude. I’ve had drivers scream my name out the window to catch my attention, overcharge me, drive away as I was walking up and I had to chase the cab, sneeze and cough with out covering their face so I was breathing all of their germs in, and just be plain rude. I called corporate and they did nothing and I was a loyal customer when my car broke. But in short terms … They suck bad

You guys keep getting better and better!!! Every time I need a quick and clean ride you guys are there like a knight in shiny armor. I wish you guys could buy out green cab because they do not deserve to be in business. Crown cab is good too but they do not come as quickly because they do not have half a many drivers as you guys do. And thanks guys for not complaining about or charging me twice whenever there is a misunderstanding about picking me up. Oh yeah, FAF and Abel are so nice and sweet. Love doing business with you guys!!!

I initially called yellow cab to come and pick us up from the premium outlet mall in Charlotte. I told them I was standing in front of the guess store. When the cab did not show up after 15 mins I called and they said that the cab came and no one was there so it was considered an no show. I explained to them that I’m still sitting here in front of Guess and never saw a cab go by. Turns out the dispatch sent the cab to the wrong location. They put us at the bottom of the que and to make a long story short we waited for 2 ½ HOURS! Before my phone died I called Jordan at Speedy Cab and he could not have been more of a sweetheart. He apologized for yellow cab’s miss treatment and sped over to us as quickly as he could. While Jordan was on his way yellow cab sent me a text saying they were 4 miles away. Jordan came in 10mins of that text and the cab that was 4 miles away did not. How long does it really take to drive 4 miles? Turns out they sent the cab to the wrong location AGAIN! Thank you Jordan at Speedy Cab for your excellent customer service! He was happily willing to go out of his way to help us after waiting for 2 ½ hours for yellow cab. No matter where he is he will race over to you. Thank you Jordan of SPEEDY CAB!, you saved our day!

DO NOT CALL YELLOW CAB IF YOUR TRIP IS TIME SENSITIVE… ie, airport. They started doing this thing where they just dont show up to pick u up. The auto phone system and operators will tell you the car is a block away and should be there in just a second, but 45 minutes later. Had to wake my pregnent wife up at 5:30 in the morning to take me to thevairport or i would of missed my flight. Goodbye cabs, hello Über!

So, I needed a ride to the train station. DAYS IN ADVANCE, I scheduled a pickup online. I was VERY specific about the time, destination, and the fact that a minivan was needed due to the amount of baggage I had.
They sent a text confirming all of the details. So imagine my surprise when the scheduled pickup time of 2AM came, and no driver. DESPITE the fact that they also sent a text saying my driver was «1 mile away.» For SEVENTEEN MINUTES he was «1 mile away.»
When he FINALLY arrived he barely spoke English, which isn’t a problem for me except trying to communicate «Train Station» was difficult. I finally just turned on my GPS via speaker from my phone.
Do not, I repeat DO NOT call Yellow Cab, unless you’re escaping an axe wielding psychopath, and the cab is just sitting there with the engine running. Even then, if you have decent shoes… just run!

I’ve had great experiences in the past. Yesterday was a little different. I got the feeling my cab driver was racist towards me. He treated me differently… rude/​acted like he didn’t know where to go when I got the feeling he really did know. Definitely a shady ride yesterday. I do not tolerate racism and I am a courteous person, however yesterday I feel as if I was treated differently based on the color of my skin…

When I lived in Steele Creek, I used to get a driver named Bill-​he was nice and chatty, and would always go out of his way to pick me up, once we established a rapport. Once I moved to the University area, I was no longer in his part of the city. Now, I will start using Lyft or Über. Literally every experience I have had in the past year with this company has been godawful. Latest one, as an example: Dispatcher booked me a cab, specifically asked if I was paying by credit card-​I said yes, I do not carry cash. She advised fare for the 14 mile drive would be about 42 – 50 dollars. I was also told all drivers are required to have GPS in their car, in case they do not know the way to an address.
Guy shows up, speaks almost no English, and does not know where my destination address is. I repeatedly ask him to look it up in his GPS, and he refuses, saying he has a general idea where I need to go. He finally admits that he does not have a gps in the cab, and has only been driving a cab for one day. Halfway to my destination, I explain I will be paying by credit card, and he acts disgusted and angry, stating he thought I’d be paying cash. I explain that I told the operator I use credit cards. He then drives 8 miles out of the way in the wrong direction, and therefore racks up a total 67 dollar cab fare, which is not my fault and not what I would normally pay. When we get to my location, his credit card machine «does not work», and we cannot run my card to pay. I swipe the card over and over; he had turned off the machine, and said he didn’t know how to turn it back on, and that it wasn’t his fault that the machine sometimes did not work with running peoples’ cards. I was almost late to work, so he offered to take my cell number and call me later for a belated cash payment. I gave him my number and left in disgust. This was my last contact with him. I have a dozen similar stories of shady dealings and lying, fare manipulation and tacking on bogus charges. Avoid this cab company!!!

Costumer service is terrible, I have to wait 30 minutes the cab never arrive to my address

I called a cab following an event and after waiting for 30 minutes in 30 degree weather I was told that the cab driver has not yet accepted the bid but it shouldn’t be long when I called back to check on the status. After waiting 30 more minutes the cab still did not show up and I actually ended up flagging down another passing cab. Very disappointing service.

I have used yellow cab over 25 times in the past two years to go to the airport or other locations in the city and I’ve never had a problem. They’ve always been on time when I schedule a ride ahead of time and the drivers are friendly. I receive a text message when the driver is on the way and how many miles away he is and one when he arrives telling me to come outside. I’ve never been scammed on my fare either. They make it very clear what their rates are in the cab and it always matches the meter when the trip is over.

They are very friendly and always on time when you call them. The drivers are also very friendly too. I use this service when i need to go for long drives or if I go to a store and buy too much since I don’t drive.

For a single incident, I would just swallow it. After these few incidents, I will not use any cab in Charlotte especially from the airport.
A month ago, I called a cab to the airport early in the morning. I made it very clear that I need the cab at my house at 6 am as I have a flt to fly out. I asked if that was posssible, the operator said yes. It was around midnight when I called.
At 6 am, I looked over the window, there was no cab. 6:05 no cab. I got nervous as I was catching a flt to go to work. I called yellow cab again, then she said there was no cab available. I screamed as I would miss my flight to work. She said she was trying but she had never notified me earlier. I couldn’t wait as the clock ticks. I had no other choice but to wake up my neighbor to give me a ride. Thank God, with the kindness of my neighbor and my professionalism, I ran and ran and ran inside the airport and finally got to the gate be the last one before they closed the door.
3 weeks ago, I came home at the airport to take a cab since my house was within 3 – 4 miles. It was my first time using a cab. I didn’t know how much here but I had in San Francisco for less than $ 15 (with airline discount, they charge $ 12). So I thought I better to use a cab instead of calling friends around. I need to go to my house to get my car key then to the hotel right by the airport to get my car. I explained very clearly to the cab driver who said nothing about the charge. He didn’t turn on the meter as I thought charge shown on meter. As I got to my house, he said he would charge me double. I asked how much and why double and what was supposed to be? He started to yell at me. Finally, I was charged $ 28 for a 6 miles ride. I didn’t know if that was acceptable. I said to myself I learned, if he overcharged me, I treated that as donation and God blesses. I was too busy.
Last night, I took a cab again from CLT airport just to go home that was really 4 miles. The driver was acting like a wild animal, very unfriendly, talking everything I had no idea what he was talking. He kept saying I had no idea how long people were waiting. I asked what people? Other passengers? They were behind me and shouldn’t be longer than me. Or the drivers? I even asked him to take me back to the airport if he didn’t want to have the business. He was driving crazy and I hoped there was a police car closed by. Unfortunately when we want to see a cop, they were not there but when we didn’t want to see them, there was always one.
Finally, I was safe home. I still could not understand what was going wrong with these cab drivers. If someone can help to explain to me.
BTW, if these cab drivers hate their work, find another one. I was still figuring out what was their problem. Perhaps, a few miles were too short the trip? They were looking for someone who needs to go 100 miles or to another city? For long ride, people will rent a car for $ 20-​$ 30 a day and gas. People need a cab if that is more economic than renting a car for a day. Anyway, at least I understand why they are still driving an angry cab cos they don’t know how to do maths.

Called for a cab and the driver that called was at the wrong location. Called back, told someone was on the way, 30 minutes and nothing. Complete waste of time and would never call back.

I had a yellow cab driver almost run me over at the airport this morning. Not only do ½ scam you, they are also some of the rudest cabbies in town. It’s no wonder companies like Über are taking over their business.

They screw customers! Operate without permits and lie! Driver charged me $ 21.50 to go ¼ of a mile. Told me there was a $ 15 sur-​charge for a short run. The run was $ 6.50 then he charged my another $ 15 because the run was to short. I called the police and they charged him with operating without permits and wrote him tickets!!! Dispatch refused to do anything. I told them on the phone I was only going ¼. They said nothing about a $ 15 sur-​charge. I would have and should have walked!!! It’s time we Report them and get them booted out of Charlotte! That $ 15 cost him an hour of his time, loss of runs and hundreds in fines! GOOD!

I feel ripped off by my driver this evening. I live in fort mill and I’ve taken several cab rides to bus stops in fort mill. Today, for the first time ever, the driver magically came up with a 15 dollar surcharge because it was outside of meck county. I’ve never experienced this in my numerous other rides with yellow cab. I feel totally ripped off and doubt I’ll ever use yellow cab again. The whole thing seemed incredibly shady. I believe I was taken advantage of because it was a snowy day out and I needed a ride home.

If I could go lower than one star I would. We made a reservation to pick us up at our home to take us to the airport. We saw them drive by at the specified time, then when we called they said someone else got our cab! We ended up waiting 20 more minutes for another cab and by that time we almost missed our flight! Horrible service! And the cab driver didn’t even know how to get to the airport!

Mixed feelings about this company. The dispatch staff was polite and concise and the driver was a great guy. However their biggest fail was the actual service.
After my initial call I was told a driver was on his way (via dispatch and SMS). Ten minutes later I receive a call from the driver asking where the street was located (don’t they have GPS units?).
After giving directions I waited… 30 minutes later no driver. Called dispatch again and they said they’d contact the driver.
Waited another 15 minutes and at this point I was getting annoyed. I could have easily been at my destination by now if I had taken the bus! So much for speedy service.
I called dispatch yet again and they said they’d send another driver; after about ten minutes he arrived in a van. However I’m not sure who this van was designed for but it wasn’t for adults. I’m 6′ tall and my head was hitting the ceiling when I was sitting in the middle row. The seat’s headrest must have been designed for kids because at it’s highest point it was so low that it was pushing under my shoulder blades.
Well over an hour after my initial call I finally arrived at my destination (which is normally only a 10 minute drive). Nearly a full-​half hour slower than riding the «slow bus».
Overall nice staff but absolutely horrible service.

My employer abandoned me at JC Smith University this morning (1÷26÷13) after telling me they would give me a ride home after I was unable to drive into work last night due to the inclement weather. I was faced with a 20 mile walk through some rough neighborhoods and was so angry I could spit nails. My wife suggested that I call a cab. I Googled taxis Charlotte and one of the first companies to appear was Yellow Cab.
I had a very short wait till the cab appeared. The driver was friendly and polite. The car was clean and comfortable. But beware… the rate is $ 2.50/mile, .50÷1÷5 mile and it adds up fast. I got home in about 40 minutes. Overall it was a good experience except for the high fare.
As others have remarked about their drivers, my driver tried to get me to pay in cash when I was set on paying with a credit card. He then proposed that I could gas up the cab. (It was at a ¼ tank.) The fare with a tip would’ve been close to $ 60.00. Filling up the cab came to $ 42.80 & no tip. I have to wonder what the cab company thinks about all these fares that disappear.
Will I use them again? Only if I’m desperate.