Townsquare Interactive

If I could give this company a zero star review, I would. They dodged every single request, for three months, to provide proof they actually followed through with services they agreed upon in an initial agreement. They charged my client $ 3,000 with absolutely no results, no proof they did the work, and repeatedly refused to provide proof of completion. I would recommend everyone stay as far away from this company as possible as they appear to only be interested in your money, and not the success of your company. They also go around the direct contact in an attempt to avoid owning up to their failures, and scheme the business owner into more of their lies. Horrible business practices, horrible customer service, horrible company. They also make it a policy to remove negative reviews if that says anything about their ethics.

This company did NOTHING that it promised. Not only was there not one phone call, client, or even reference from the website, but once my office decided to cancel the services Townsquare refused to respond by email or phone until payments were shut off from them. NOW the inactive website is STILL up and they refuse to help saying «It isn’t their problem». This has been by far the worst business (if you can even call it that) I have ever worked with.

Townsquare Interactive has been awesome to work with! They have delivered on every expectation and really expanded my consulting firm’s online presence. Specifically, Bradley Watkins and Ryan Shearer have been very professional and a joy to work with. I would encourage anyone reading this to work with Townsquare.

Townsquare interactive is NOT anything special and turned out to be a waste of my money and time. We are a small plumbing HVAC company based in New York. Townsquare is very quick to set up a website and encourage you to invest in them. They make a lot of claims and promises. The only way you’re going to get business from their website is by being on page 1 of Google search and that takes effort on their behalf to generate the proper words. Townsquare interactive initially tells you it takes a couple of months to get on page 1. They will string you along month after month telling you that if they switch some words around it will bring up your page rankings — they are sales people They are more interested in making money for Townsquare interactive and for themselves than actually promoting your business. In total I received two phone calls and only one out of the two being a money call which was under $ 100. With 10 months of advertising and thousands of dollars spent all I can say is I’m so disgusted and disappointed. THEY THE WORST AND A VERY BAD INVESTMENT! I feel so cheated I would never recommend them to anybody.

Dishonest and manipulative. When I canceled my service they moved my billing date up by three days to charge me for another month of service, and refused to refund it when I asked. They also said they would UNDO the work they had done already if I did not pay a $ 99 monthly retainer fee. When I brought this up with that employee’s manager she said I had misunderstood, which was absolutely not the case – the manager tried to cover up for an unscrupulous staff member. They also made some important mistakes in how they represented my business in the marketing campaign I hired them for, such as incorrectly listing my services, and recruiting a prostitute to follow me on Twitter, although my business is unrelated to prostitution.

Townsquare definitely helped me bring in business and I am grateful for that. However, I had to spend a lot of time correcting their mistakes over the 4 months I used them. The first was very upsetting. I had a friend who is also a competitor refer me. One thing Townsquare assured me is they would post completely different things on my Facebook page than my friends. I was concerned about this because I didn’t want my friends or clients to think I was stealing their ideas, This happened TWICE. One time, maybe, because I gave feedback and they had another chance. But twice? No one was listening to me or communicating with one another.
They also said I would be able to approve everything they changed to my website, but this wasn’t the case. I found errors on several occasions (they added things without telling me). Though for the most part everyone was quite pleasant, I get the sense that many of their employees don’t speak to each other about clients. It was a lot of me needing to repeat the same thing to them.
I ended my services because I had enough business, which is a positive. However, I was clear several times about my disappointment with several things. Then today, two months after I ended, I got an email from the marketing dept saying that because of Google algorithms changing, my website will no longer come up in searches unless it’s mobile friendly (so for this reason I should rejoin townsquare). I was confused because I thought they had made me a mobile website (which they did but apparently took down when I cancelled my account). This bothered me because they didn’t tell me the mobile site was temporary (my regular site is run by my web developer which I pay for separately). When I spoke with the marketing director she said «if we gave you that mobile site it would be as if we were working for free.» I don’t really understand that, because I already paid! I’ll admit I may not understand how these types of businesses work and perhaps this is customary. However, it felt like misadvertising. Additionally, there was a feeling they were trying to scare me into rejoining. To be honest, I think this tactic is a pretty poor marketing strategy. I also felt that I wasn’t spoken to respectfully by the marketing department. On one occasion, I was asked if I would like to work for free (implying that’s what I was asking them to do). I understand they were trying to make a point, but this combative style was off putting.
Overall, I believe the SEO worked but it was a lot of unnecessary hassle.

We really hoped this would get our small business on the first page. On the first month, we went from the 12^th page to 3^rd page. And there it sat for two more months.
After $ 600 not one client came to us from google searches.
Don’t fall for it!

We have been using their services for the past couple of years with very good success. We had a local company that charged much more however we never got the results we have with Townsquare.
They have been quick to respond to changes on the pages and also my rating have been close to the top of the Google search every month. Last month we had a total of 22 calls directly from mobile phones, which they make very easy to use with any mobile device.
Our sales have been much better since we stopped using Paying Google. I think this is because many people look to the non paid list first.

Amanda at Townsquare Interactive is Awesome! She is always on top of our changing needs from month to month!

It has been a pleasure and a joy to work with Townsquare Media! Our rep is amazing! She is always looking for new ways to help us out or improve our website! Every aspect of their business is absolutely grade A quality in customer service and satisfaction! I highly recommend any new business just starting out or a business that’s looking for a fresh face to seek the help of Townsquare Media. You won’t be disappointed!

Dealing with Townsquare Interactive has been nearly impossible. I agree with the previous review that their initial pitch is great. But with all things that are too good to be true — as such was townsquare’s promises to help with Search Engine Optimization. All employees were polite and said the «right things» but essentially nothing was ever done.
I used their service for over 7 months at about $ 900/​month. I never made it to «the first page of major search engines» as promised. Many of the popular directories I was promised to be featured on either didn’t have my listing or had an entirely wrong listing (it had another business and didn’t even mention mine).
Once I was finally fed up with all the broken promises Townsquare offered to «host» my website that they built for $ 129 a month. This was after the original pitch where the salesman told me «they would never high jack my website like Yodel had previously». Alas, they high jacked my website — the URL I own independently now redirects to their website and I have nothing to show for my over $ 6,000.00 spent. I never received any phones calls through their service and was eventually told by an employee that «it might just not work out». That was that.
I do not recommend Townsquare to any business for any reason. They have the polite customer service down pat. However, when it comes to actually receiving any useful service from them they come up completely empty handed.