Tarheel Appliance

I wish I could leave ZERO stars. My home warranty company used this company. The dishwasher broke and molded the entire inside. When the technician opened the washer he said he had never seen anything like that in his career. He had already told me he had been doing this for 20 years, so to not have seen something that bad in 20 years, would tell any reasonable person that it is really bad. He told me that he was going to have to call GE himself and get one of there technicians to look at the photos he took of all the mold. He then said in the mean time he would we will replace the heat drying switch to see if that’s the problem. So at this point he is guessing at was is causing the issue. I was shocked because for one dishes can air dry, there are dishwashers that don’t even have a heat dry option. So why would that be causing the mold? And two, I was surprised he would not suggest that the dishwasher was beyond repair due to the mold. Because once mold gets into something you really can not control it. I would have had to take the rubber seals out, the door off, and so much more to get to every speck of mold and even then I would probably miss something and the mold would just grow back. When I asked him why he would not do that he said he was not going to «lie» for me… umm what? You just took pictures of my dishwasher and said you have never seen anything like that before, why is it lying to tell the home warranty that i need a new one. But fine, so I was fine with that. I told him to not worry about the heat dry switch that I was just going to go buy a new dishwasher, especially since he didn’t feel like telling the home warranty how bad it was. So I called my home warranty, explained it to them. They said no problem we will refund you the fee you paid today. Perfect! Until Tarheel Appliance called me today to tell me that they got my part in and are coming to fix my dishwasher. So of course i try to start explaining it to the most rude woman I have ever spoken to in my life. And her response to me right off the bat was, «that’s not our problem, and its not up to you» What??? She just started talking loud, very loud and I said «are you not in customer service and here to help me» and she screamed back at me that «yes, and she was amazing at her job». LOL, okay. So then I proceeded to explain that I didn’t want them to come to fix the dishwasher, and she would not let me talk she just kept talking over me and screaming over me and when I asked to speak to someone else she hung up the phone. I tried to call back twice. and she would not answer. I left a message that was firm explaining that I had never been treated that way before and that if they showed up at my house I was calling the police. Whoa buddy, I do not recommend getting involved with these people. Just wow!

Bunch of scam artists!!! Please don’t call them, they are liars and out to gouge people. The worst I have ever seen!!!

I had a similar experience to the ones above… They must hire some real winners at this company. My home warranty came with this idiotic company to do the work when things break. Well soon after moving in, our dishwasher broke. I called to make an appointment and the earliest they could come was a week and a half later. So I do my dishes by hand for a couple weeks, then the day finally comes. Someone showed up to check out my dishwasher. Mind you. This did come with the home warranty but we still had to pay $ 75 for them to come look. Anyways, he spends some time trying to figure it out. Thinks he knows what it is, then says he has to order the part. A week later he comes back with the part. It was still not working. So he decides it needs a new control board which also needed to be ordered. Another week passes. He shows up with a BLACK control board for my all white dishwasher. I was so mad but wanted a dishwasher so badly that I said whatever and had a two-​toned dishwasher. He fixes it and leaves. Two days later, it’s broken again. I call, leave messages… It took 5 days for someone to get back to me. So they ordered the same control panel in white this time and come back out. It worked for a good 5 months and broke again. I believe this company uses faulty or refurbished pieces to «fix» things. I would definitely call this company a scam. Needless to say, I didn’t feel like dealing with them again so I am buying a new dishwasher. Worst customer service, workers, and all around worst company ever. Zero stars from me. I really wonder how they are still in business. Baffled.

We have had these folks to our house 5 times to fix our stove through a home warranty. A month later… We have another appointment for them to come out next week. I feel like a fool because I am just now realizing that they are scamming the home warranty company out of money and are wasting my time! My oven hasn’t worked for a month! I’ve spent five separate days waiting for them to show up– their window is noon to 5. That’s 50 hours of my month spent waiting for these incompetent scammers! Zero stars is not an option, so they get 1.

I wouldnt even give them one star. After taking off work for the day and waiting 5 hours, guy shows up after I had already left and didn’t even give me a courtesy call to tell me he was still on his way. Wouldn’t waste your time with this company

No call… No show!
We had an appointment for between 1 and 5. Waited from 12 until 6. At 6 we tried to call to see what may have gone wrong, but only answering machine saying they were closed and that we could leave a message for someone to return our call another day.
Another day has passed with still no response.
Terrible way to conduct business.