Scott Clark Honda

My wife and I researched buying a used van for over 3 months, looking for the one that fit exactly what we needed in our price range. We finally found «the one» at Scott Clark. We had set up an appointment to drive to Charlotte from Greenville just to see it. It was December and quite chilly. The only issue was a recall on the fuel pump, which could catch fire; not something you want when you have 4 kids in the car. Our salesman Om promised us it was done, and we said we wanted the paperwork to authenticate it. He said it was not a problem. We were ushered to financing, where we paid cash for the car. We went to lunch while they detailed the car and got the paperwork. 2 hours later, the car was ready, but not documentation. Everyone kept running from us, and didn’t want to help. They had made their sale. We finally left after a clerk brought us a stack of paperwork with all the services done, but nothing about the recall.
On my way back to Greenville, the day began to warm up, so I turned on the A/​C. It just blew warm air. What the heck?! How can you advertise a car with A/​C but then sell it without it? I began calling the dealership everyday trying to talk to someone. I left messages for the salesman, Om, with never a return call. I left messages for Hooper, the sales manager; never returned my call. I even called about getting my tag and explained the situation to the clerk, and she said that someone should have returned my call, and she would personally get the general manager to call me. Guess what? No calls.
To make this situation worse, I get a message sent to me the day AFTER the 30 day return policy, that I need to schedule a recall appointment to fix the fuel pump!!! I scheduled it, and was going to address the misrepresentation and lack of service too. I was immediately directed to the service manager, Jimmy Bass, and told him how it felt that after the sale was made, I was kicked out. This is where it gets good. Jimmy pulled my van directly into the shop, with a brand new van right behind it. He told me he was giving me a free rental, and i would not be charged a dime. In fact, he said even if I ran the gas tank dry, don’t put a single drop back in. As I am moving my 3 car seats and family’s strollers into the new van, I hear him pull one of his top mechanics over (he introduced me later) and tell him my van was priority. This was Friday at 5:00pm. He told him when he comes in Saturday morning, put my van ahead of all others. Fix the A/​C and the fuel pump. Remember, my family of 6 was staying in a hotel as we have no family in Charlotte, over 100 miles from home. We spent the Saturday walking around Ikea, and when we returned Jimmy himself drove our van out front to us. The compressor had been punctured. They replaced it (along with the fuel pump) and he wanted me to personally see that it was almost «cold enough to freeze ice cream» as he said. He told us to switch out our stuff and then come leave him the key. When I got done, he was helping another customer. I put the key on the counter, and nodded agreement to leave it there. Then he gave me a little «goodbye» salute, and we were done. I was ready to write this place off as just another dealership looking to make a buck, until I met Jimmy. He is the one and only reason I will go back.

Possibly the slowest processing of a sale that could be had. Added bonus of listening to strong pressure tactics to make a sale to others as sad entertainment. We agreed to a price two hours ago and are still waiting to buy the damn car. That said, Myles the car salesman was honest and legit. Wouldn’t trust anyone else here.

I was originally hesitant to go here because of all the negative reviews, but my husband insisted since they had a Honda Pilot that seemed to be exactly what we were looking for…
We had an great experience with our buy. We traded in our ’09 CRV for an ’09 Pilot Touring and we couldn’t have been treated any better. The car was detailed and tank was filled while we signed the paperwork. No wait to get into our (new to us) car. Alex F. Got us a great price and the trade in value for our CRV was great. (I will say watch out for the finance guys, ours tried to play switch-​a-​roo on the numbers with us) Our sales guy even got us lunch while we negotiated, since our kids said they were hungry!
He also came through on every promise he made us — he got us the missing wireless headphones for the car. We also went back to have a curtain clip that was missing installed (agreed upon at purchase time) and they gave us another tank of gas! (It was near empty too)
Parts department is great — every part has been here exactly when they said it would. They will give you a competitive price too. (Check online for competitors prices/​coupons before you come in and let them know what you found)
Also, the service Dept has been EXCELLENT. There was a piece on the door where the leather was torn (which we originally didn’t say anything about fixing it to them), when we later decided to purchase the part from them (again, great for price) — service manager had the part installed for free! And Alex F. was apparently informed that we were there and came by to see how we were doing, even offered my kids some snacks again.
They have made us feel like a million bucks every time! You’d think we purchased a 2016 from them. Especially love the service department.
Have to be honest, I used to go to Metro Honda for my service since it was closer, but Scott Clark Honda has made a customer out of me… If I could talk to Mr. Scott Clark I would tell him they are making his name proud.

Ok I have not reviewed anyone before but had to warn others. I bought a new car here in May 2014. The longest checkout I have ever experienced — a marathon that ended only because it was close to closing time. So late I got a super quick in the dark review if my new vehicle. Didn’t complain then — whatever. Then I got a weird letter from them that said my credit was rejected? Huh? Apparently it is some form letter that goes out that is some regulation. Ok no complaints then either. Now I got a recall notice for a software update. Call and get appt for what they say is 20 minute fix. Here over an hour and when I check they said it would be 2 hours. Sorry but gotta warn folks — if you want to be just another sale and lost at a mega dealer with no concern for your time this dealer is for you!

A good experience all around.
My husband and I traded in our Ford F-​150 for a Honda Pilot here. Our salesman, Brian, was really nice and easy going. We never once felt pressured and he was very knowledgable and amiable.
When I returned to the dealership to have a key made, I dealt with Louis in the service department and he was fantastic. He was friendly and made our experience extremely pleasant. When I went in the first time with my 7 month old their system was down and we had to leave. When their system was back up, Louis personally called me and scheduled a time for us to come in. They worked quickly and he even took the price down to make up for the inconvenience.
The service center is huge and even has a small eatery and a playroom for children.
I’m very pleased with my overall experience at Scott Clark Honda!

Extraordinary customer service is all I can say.
Just got a crv from them today and let me tell you, right from Sales guy J. R to the General Manager J. B, they take personal care and work with you based on your financial situation. I had some unpleasant experiences in the past with dealerships and these guys made just the opposite. …a very pleasant experience.
I like to write short and crisp reviews… so here it goes.
Honda is a great car brand. These guys make it better.

Rudest Staff Ever
Ashlyn answers the phone like she is doing you a favor. Return phone calls non existent. Looking to pay CASH for a car and they just aren’t interested.

I have had decent experiences in the past with my car servicing. Nothing to really write a review about, but I’ve felt positive about them maintaining my car.
They’ve lost my business as a direct result of their sales department. I received a call that they were trying to get newer models off of the lot and were willing to consider buying back my 09 Accord EX-​L to get me in a 2012 EX Model. At the end of the day, the numbers didn’t really work out for both sides, which is fine. The first salesman, George, was very polite and engaging, working as hard as he could to get me the best deal possible.
Then they brought out the closer. Genetically this guy was an asshole, so I can’t put too much blame on him. At this point they may have been very desperate to get the car off the lot and started selling ideas that seemed like snake-​oil. I decided I would need to take some time to make a decision if these new factors they brought in were real. I wanted to confirm feasibility and really analyze the long-​term effects on my finances since this wasn’t anything I’d planned out (they called me the day before to come in). It looked like this «closer» wasn’t reaching his number and decided to take it out on me. He ended by offering an out-​of-​this-​world price for my old model, saying I wasn’t driving the car off the lot that day anyway and slamming the pen down. This was after I’d made my intentions and current situation clear for about an hour. I have a car, it’s paid off, it runs fine, and I’m not desperate to start paying for a new one.
I’ve been giving my business to this company since I moved to Charlotte and don’t need to come back after getting treated like this. They maintain Hondas everywhere, guys. I hope you hire better humans in the future. As for George, keep doing you, you were great.

Bought a brand new car from here — - 1^st time Honda owner— (Yes, even I, myself, was shocked about ending up with this, but if I honestly felt like I could get a better deal, even at the luxury car dealerships where I have been going for years, I would not have signed the deal!)
I worked with Demario and Kevin and I truly feel that I got the best deal I could possibly get—
Simply put:
I did plenty of research, spoke to many dealerships, and this one by far gave me the best deal.
Actually, I told them I wanted this car over the phone, two days later, I drove 3.5 hours, and they kept my car in the back where no one could find it! Literally, no joke it took them 15 minutes to find the car!
:-) *how awesome is that??* if you are in the sales business or know anything about salesmen, you know that all they care about is making sales and getting in their numbers! This place, they care about customers, they care about being honest and making sure you are 100% satisfied! Which come to think of it, is beyond awesome– how many times do you go to a dealership saying you want this particular car and you will come see it and how many times do you actually go in and sign the deal at that dealership— they did take a big risk on holding the car for me until I showed up!
Moreover, they were patient with me when it came to signing all the documents as I kept on going back and fourth with which option I wanted. Even after I signed my deal, I was like umm wait can we do this instead— and behold, they did it! They really did want me to pleased with my purchase and I was!
My advise: Don’t bother with other dealerships– Scott Clark Honda KEPT THEIR WORD and their end of the deal… they did not sell the car I wanted (it was the ONLY and LAST one on the lot)… they were just amazing…
If you want a Honda, come here– work with Demario and tell him ASMA A. SENT YOU! he will cut to the chase with the best deal he possibly he (there is nothing in it for me — I am not affiliated with them and I have already bought my car– but they did tell me that if someone comes in saying I sent them, they would give them a great deal!

DO NOT BUY A CAR FROM THIS HONDA DEALERSHIP LOCATION if you are a loyal Honda client!!! Here’s why… 1^st of all, they have a 2013 Honda CR-​V advertised on online special that «apparently» sold before I arrived to the dealership. The sales consultant quickly guided me and test drove other CR-V’s on the lot. (Keep in mind. I worked all day and stopped by Honda straight after work). After test driving 2 cars we finally went inside to talk deals. At first, I was willing to pay flat out cash for a Honda CR-​V until I was quickly awaken on what 13,000 would buy me. (2007 Honda CR-​V w/​over 100,000 miles!) I was coached into investing more money in order to get a Honda CR-​V /​less miles. (We’re talking 7,000 more!) Anyways long story shorten… At this location, there is no meet me half way on a deal! It’s all about every car I looked at is OVER PRICED. I thought, I was a valued customer. I brought a car from them 10 years ago and referred 2 clients who purchased cars. Ooo yeah, the sales consultants do this tag team sales thingy. Instead of dealing with one sales consultant, you may have up to 3 sales reps hounding you to buy! (I felt bad for the client who had 3 sales reps persuing them to buy a car) while other reps walked by with a smirky grin on their faces. I will be taking my business to another dealership. I’m glad I read this reviews, it confirmed what I had suspected all alone. # BS

Leased a ’14 Pilot from Scott Clark in Nov of 2013. At the one year mark of the lease, decided I was way over my mileage limit, so decided to stop by the dealer and discuss my options. Received the typical grossly overpriced new pilot offer, and what’s worse, tried to tell me that I HAD to go through them if I wanted to buy out the lease on my current Pilot. I wasn’t so sure about this, so I called Honda Leasing direct and they informed me that was not true, as I just needed to get a loan and make the payoff amount that was shown on my monthly statement. Not only did Scott Clark lie to me about this, but they also tried to tack on excessive charges/​fees if I was to buy the lease through them. NOT an honest dealership!

My bf and I went here to look bc our cars are getting pretty old and need some work. I made sure to reiterate I was just looking and not in a rush to buy anything. I also made it a point that I had to be somewhere by a certain time (which was a good 2.5 hours from then). They were extremely pushy and evasive, ie wouldn’t tell us trade in value, wouldn’t tell us the actual price of the cars we were looking at. We tried to get info on financing and they couldn’t tell us jack, but kept pushing us to fill out paperwork and test drive cars. We finally had to leave or risk being Late for our event. Even though we had already told them about our prior engagement, they completely changed their demeanor and became extremely rude. We still both each need cars, but sure as heck aren’t coming back here ever again

Traded my 2012 Honda CRV, for a brand new 2014 Honda Pilot Touring. Arrived at Scott Clark Honda on July 26^th at 10am. To view a car from online but when we arrived the car was supposedly have been sold the night before. We did find another pilot we were interested in. The wife and I decided to get this other pilot. Paperwork and all was a breeze and the sales associates were nice. The wife and I Did not get off there lots until 6 pm that evening. We were too excited about the new car.
Today August 14^th we got a call from Jay Kumar the finance guy telling us that the finance loan did not go through and for us to return the car we bought from them. I could understand if it was 2 – 3 days but after 3 weeks? Considering that the payment for our trade in CRV is now past due. And after pulling my wife and my credit score so many times and submitting it to banks, it has drastically lowered our credit score. They even called us to come in to finalize paper work 3 days before this incident and was basically tossed around because the finance guys were on vacation or out that day. Why schedule to come in that day if they were not going to be there. Right? Let alone we made the 4 hour round trip that day and also even called off work to get this resolved but still nothing.
In my opinion this place needs to be shut down or some of the people there needs to be let go. I see this as a spot delivery scam and a switch and bait scheme. People please don’t buy from them. Good thing they haven’t sold my CRV and was able to retrieve it. Wasted my time! Most of it was my GAS. I even got my CRV back with an empty tank. BBB has already been notified. Will not recommend them to anyone.
PS. Would have been nice of them to compensate me for my time but not even an offer or an apology.
Sincerely,
Mad Upset Customer

I expected more from a established high volume dealership.
Previously purchased pre-​owned certified Honda accord 2011′ from Scott Clark Honda. Regularly had it serviced only at this dealership. Manufacturer recommends oil change in 5k intervals. I had it done every 3k, had transmission fluid flushed, not exchanged, etc. One of my hobbies is auto detailing, so the car was cleaner than when I bought it from them… Immaculate inside and out!!! Even the swirls & scratches on the paint that I received the car with had been polished out.
Car was still under warranty.
Went shopping for a newer 14′ model accord V6.
This dealership offers a trade up vehicle exchange program advertising
«Above Market Value For Your Vehicle».
I am not naïve. I only expected market (trade) value for my car. Even in fair condition price range, I would have accepted a reasonable offer… NOT HERE!
Drove about a mile down Independence Blvd to Carmax. Was offered (+) $ 1,300.00 more than Scott Clark Honda offered. Didn’t buy anything there but wound up at Hendrick BMW where I received (+) $ 1,500.00 more than Scott Clark Honda offered. Although I have always owned and love Honda,
I am now the proud owner of 2013 BMW 328i.
The devil is in the details…
The price quote that I originally received (online) from Scott Clark Honda was their so called «e-​Price». I came in with my own financing (that’s a no, no for them).
Hmmm…I wonder if I was paying straight up cash, would they have honored their own «e-​Price».

What can I say about this place… I had some service on just replacing 2 O-​Rings for the power steering pump. You would have thought the service tech was getting a percentage on the diagnosis as I specifically said I don’t want it don’t need it. The guy was so annoyed I declined the diagnosis and didn’t agree to what he wanted to do. I was very confident what I needed to be done. This place sucks but what can you do when it’s your only service station close by. Just really left annoyed that the service tech was trying to have a disagreement with me. What happened to the customer is always right motto. Not to mention I had the labor cost prior to going but apparently they had to make the money elsewhere to compensate the decline for the diagnosis. Service tech you SUCK BIG DUNKIN DONUTS!

Took my brother’s car here for warranty tire repair. I was never told the problem or any communication. I was just told that it was done and a tire had been patched. A little more communication from the staff would be helpful.

Here has been my experience buying with Scott Clark Honda so far.
I asked the salesman (who was less than friendly) about seeing some cars in the 8 – 9,000 dollar range. They showed me some junk; I mean junk with over 150,000 miles on it. So, I test drove a car that I liked and didn’t worry about the price. I ended up paying $ 16,000 for it. That’s not their fault, but I think this dealership is over-​priced.
Then, it came time for the paperwork. This was agonizing. I wanted to punch the sales manager in the face. I felt rushed the whole time. Nothing was explained to me, and he demanded that I call my insurance company immediately while he continued to talk at me. I couldn’t hear anything with him talking and had to call back a few times. It was painful.
Here is the worst part. The finance person was a nice, friendly guy. He got me a loan for 2.93 percent interest. I think it should have been 0 percent since many dealerships advertise that, but I guess anything under 3 percent is good. The agreed-​upon price for the car was $ 16,000. However, my final contract came in at over a whopping $ 21,000! How could this have happened, I asked myself. Over $ 5,000 more than the car price?
So, once I got home, I reviewed the sales agreement. $ 800 for a maintenance plan I didn’t ask for, $ 2,000 dollars for an extended warranty I did not ask for, and over $ 1,600 dollars in taxes?! Hell no.
So, once the required documentation was received to register my car (which was two days late making me drive illegally), I went to the tag and registration office with that big $ 1,600 dollars for the taxes (they told me that I would not have to do this and my tag and registration would be mailed to me). It turns out they over charged me over $ 600 for the taxes.
Anyway, I canceled my maintenance contract, canceled my extended warranty (since it is supposed to already have one as a certified pre-​owned), and await for these and the tax over payment to be applied to my lienholder. All of these cancellation monies go to the dealership directly, and they are supposed to send it to my lienholder, which I pray happens. It has been over a month and nothing has been credited to my account. Every time I call, no one answers or I am routed around to people who either don’t answer or can’t figure out what I am talking about. I am still trying to get in contact with them to see if my over $ 3,000 will be credited back to my account.
Find another place to buy a car. Buyer beware big time.

I could not believe the way we were treated at Scott Clark Honda! We are new in the area and decided to go there based on good reviews. My husband and I are pretty educated salespeople and we know to how spot the «games». The people we worked with here played games, completely WASTED our time and LIED to us!
We came in a few weeks ago looking for a inexpensive used vehicle as a commuter car. On our way out to the used car lot, the sales guy pointed to a Brand New Honda for lease. We told him that it wouldn’t be in our price range. (We were not going to get ripped off and leave paying more than what we planned on). He was very new and persistent that it could work so he asked his manager. We never showed much interest in it but he did it anyway. He came back and said that with our requested monthly payment + down payment that it would work. We just need to test drive it first before we talk numbers. (That was the 2^nd dealership that day and we had our 2 yr old in tot with us.) We made it very clear that our time is valuable and that we didn’t want to waste time on a car we couldn’t get. They insisted again that it would be right in our price range per month to do a lease on the new car. So we took a test drive and after patiently waiting (already been there almost 2 hrs+) they came back saying it would be $ 200+ OUT OF OUR RANGE! It wasn’t even close to what we stated previously! We were SO frustrated that they had lied to us to initially get us to take the test drive in hopes that we would form an emotional attachment with this new vehicle to scratch our original plan and leave paying WAY more than we could afford. Let alone the sales guy was dissing on our first car that we own with out even knowing we owned it. Nice one dude. It’s one thing to try to sale new or expensive cars to people (it’s a dealership we get it) but to ignore the customers and then LIE to us is NOT ok.
Another sales guy (assuming the new guys’ boss) came out and tried to stop us from leaving. He played dumb wondering what had gone wrong. Yet we know he was really the puppet master behind the new guys tactics. We had watched the new guy go the his managers several times to figure out how to handle such «difficult» people like ourselves. Let me tell you coming in friendly but knowing what we want and sticking to it must have been so hard to handle. We don’t blame the new guy. Selling is hard. It’s the guys above him that pulled the strings is what concerns me about the business as a whole.
The manager then stated he could do the monthly payment with the agreed $ 7k down. We told them $ 2k max from the very start. Never had $ 7k come up in the conversation. We left immediately and will never set foot there again.
Buyer beware! I would NOT go there unless you want to waste time, play games and then probably get screwed over in the process.

When this Honda Dealership switched Owners (to Scott Clark) I was ready to find a new place to get my Honda (Hogasaurus Chimpedout Limo) Serviced! Each time I was here I was more impressed and they have kept so many of the employees that I like and got rid of the few that I did not like as much!
Twice I have needed a repair and the part was under warantee so they fixed it at NO cost!!! I bought this Honda (new 2000 year) in October1999 and it has 220,000 plus miles! It has been: shot twice, hit by other cars three times, and booed off stage four times and is still crazy after all these years, I would know!
Having your Car Serviced at a Dealership seems like a Conflict of Interest… yet they seem to like their reputation for KEEPING their Cars on the road for a long time!!!

I know I’m getting old when I know not what Scott Clark Honda used to be (Crown Honda), but what they used to be before that (La Pointe). Whatever the case, they are now Scott Clark Honda, and while they are significantly smaller than their larger brother (Scott Clark Toyota), they do seem to be breathing a bit of life back into the place — Crown had beaten them down a bit, and they are now hopping a bit.
While shopping for cars is rarely pleasant, the staff here at Scott Clark does a reasonable job of making it a decent process. They do put on a bit of a press while you are looking, and it can be tough to avoid them since they do not have a large lot like say CarMax, but they are friendly. The finance staff is reasonably friendly as well, and worked to get our tag transferred from the old vehicle via emailing of registration receipts.
The only real downfall is that it takes so long — we stopped in, knowing what we wanted, negotiated a price, paid in cash (well, with a check) and it still took over 3 hours from start to finish. I get that there are hoops to jump through and that not all of them are their fault. I understand that they want to get everything done so that the vehicle looks right as you drive it off the lot. I even get that they are getting things going in a new location. But there is no way that it should take that long.
Unfortunately, the service department is really, really lacking. It’s great that you can make an appointment online. Love it, in fact. However, when we arrived, we pulled into the service bay, and promptly wandered around — no one seemed particularly interested in helping. Finally we dropped off the car and were assured it would be ready by lunchtime. Nice, and faster than expected (other than no one actually stepping up to help us).
The problem is that I made an appointment two weeks in advance for servicing a recall issue: Two, in fact. You’d think that two weeks would be plenty of time to figure out if the parts were in stock (or not). Apparently it’s not. Nearly an hour after we left, we received a call to tell us that there was a mechanical issue that they could take care of while the car was there — but the recall couldn’t be taken care of. Really? After I told them we could pick it up shortly, they miraculously found the parts after all.
When we did pick up the car, again no one was around to help in the service bay. And while we aren’t sticklers about washing our car, most places that provide service will wash it — it even says so on the junk mail they send «free car wash with service». Ours wasn’t washed. If they’re going to send junk mail, would be nice if they at least told the truth.