Parks Chevrolet

This is a review of the body shop.
The team did an excellent job on my truck and Tommy Holder was a pleasure to work with from start to finish. The car was spotless inside and out when I picked it up — totally exceeded my expectations.
Thank you!

I have had about 5 visits to Parks for my vehicle at the service department. I have no complaints.

Upon entering service, I wasn’t greeted by the 3 staff that weren’t busy but having personal conversations. My service advisor could not be contacted for updates on repairs, even after leaving messages. When I finally get a call to pickup my vehicle it still was not ready. I had to tow my truck back for the same exact issue that i spent $ 400 on, for them to keep my truck all day 700a-​500p for a «simple tightening of a loose screw» in an area NOT associated with the previous work but a detailed inspection costing $ 120 was done «satisfactorily» as per their paperwork. So the only question I have is explain to me how can you charge me for service and not fix it but come back and now it’s magically fixed? I really need to find a genuinely good mechanic in Charlotte!

Every time I would take my camaro in for service it would come out with something else broken. I went in to get an A-​Arm replaced and they broke my tire pressure sensor on the other side of the vehicle. They never fixed the plastic underlining of the car back when they did the repair and before that they cut through it with a sawzall and never replaced the lining so every time I go over a speed bump it rubs the plastic now. They also tried to dismantle the expensive keys to my car without my permission and I had to wait 30 minutes in the store while they dug it out of the trash to give back to me. Don’t go here unless you want to screw up your car more.

I took my car here in March because I had a slow leak in one of my tires. Had starting putting air in the tire twice a week. Service advisor Al Condrey and mechanic said they could not find anything wrong with my tire. I asked what should I do? Al said they could take the tire off and seal it because the air could be escaping that way. I asked would I still have to pay if that was not the cause. He said yes. I decided to take my car to someone else. They find a nail right away and was able to fix the tire. This place seems to have the attitude that they don’t want to be bothered and don’t want to help the customer.

the prices are high high on their cars

Our Acadia got a flat tire on 77 while we were traveling back to DC. Parks was the closest GM dealer as my tires aren’t stocked at tire shops. Sonny went out of his way to take care of us & the recall on my vehicle. I so appreciated his attention & great assistance.

I had an excellent experience at the Body Shop. Someone broke into my driver’s-side door severely damaging the lock to the point where I had to enter my car through my passenger side. There was also some side-​swipe damage from a few years back that I decided to take care of at the same time before I looked to resell my car.
Since I was going out of town, I brought my car into Parks and asked if they could fix it while I was away. Ken Morrison (manager) was able to work with me and asked me to drop the car off at a time convenient for me. He spent time with me to personally assess the damage and gave me a realistic quote of what I could expect (that was cheaper than my first quote I was given elsewhere).
A few days later I picked my car up and they did a wonderful job! You could not tell that I had any damage to begin with, which is exactly what I was hoping for. The quote was what I expected from the assessment and there were no surprises or mysterious new problems with my car.
I would absolutely return as I found Parks Body shop to be convenient, friendly, and honest.

Sales staff untrained. The finance guy and the receptionist were absolutely awesome and not a part of the rating. I am in the car business and I noticed a hard to find car while looking at an avalanche. I walked the sales guy through what I wanted I let him know that I am in the business and we can just cut to the chase.
Well… First they started fishing. They came to me with a piece if paper and asked if 500 a month was okay and I needed 2200 down. The sale price was a couple thousand more than advertised. I asked how long the payments would be and my salesman had no idea.
Long story short I handed these guys an easy sale. Good credit. Didn’t wanna put more than $ 1000 down and wanted payments under $ 500. I got it. But with attitude. And several hours later. They accepted my trade which was a nice Lexus, and I had just topped it off with gas. Not even 10 miles from full, and when I asked for gas for the new purchase (it was on E) they have me hard time about how much more money they could have made. I also expressed concerns about my a/​c only to be told he could get me a price. This was part of my negotiation in the sale. Basically everyone there (BESIDES THE FINANCE GUY AND RECEPTIONIST) needs to be replaced. If the owners knew how their business was being treated I believe they would agree. It was as if I never existed once money exchanged hands. Being in car sales myself I understand the importance of a comeback customer. They clearly do not!

Do not take your car her for service. I scheduled an 8 am appointment through the online service site and received a confirmation email for the date/​time for a $ 49 oil change/​tire rotation. We arrived just before 8am and the parts department let us in to wait because no one from the service department had yet arrived. It was after 8 before the first person arrived. The individual that helped us was Christopher and we first had to wait for computer issues, then he could not find my appointment or name. I asked if he wanted to see the confirmation email, but he did not. He wrote down the VIN number wrong and had to back and look at it again. Then he was unaware of the $ 49 special on the website and said it would be $ 59, so I opted for the $ 39 cheaper oil change.
We finally left right around 8:30 and were told it would be 2 hours. I found the special on-​line and my fiancé called to ask that they also look it up and honor the special. The girl at the reception desk was unable to reach Christopher, so we explained the scenario and she said that he was new and would have him call back when he was available. He never called back.
We returned around 10:45 and Christopher did not recognize us or that we had already dropped off the car. He first said that he never received the message, then said that he tried to call back, but the area code was out of state, so the call did not go through. The car was still parked in the same spot as we had left it and had yet been serviced. I again tried to clarify the oil change since it had not been serviced yet and he confirmed he knew of the web special.
It was after 12:00 noon by the time we left. I asked Christopher if he understood how upset I was that we dropped the car off at 8am and we were leaving after noon? He said that there were a lot of appointments that day. I so badly wanted to scream «I was the first one here for an appointment this morning… even before you!» When I was checking out, the invoice was marked as «Drop-​off 11:00» and they STILL did the wrong oil change. The oil change was $ 39 with a $ 10 rebate, but the person ringing us out was not sure how to get the rebate… she thinks it will come in the mail.
Typically, I chalk it up to bad service, and just never return; however I felt it was necessary to escalate this since I truly felt as if no one cared the day I was there. I called the following Monday or Tuesday and asked for the service manager, Todd, I believe. He was not available, so I was transferred to his voicemail. I left a message with my contact information and never received a call back. I gave a full 24 hours before calling back and he was again not available, so I asked if he had a manager. I was told his manager was the owner of the company and they are not at the location very often… so I gave up.
Obviously, I am very dissatisfied.

So you want to buy a used car here? Let me start off by saying… read this review first.
Back in February 2012, I had the opportunity of purchasing a cute little beetle bug for my daughter. It’s an 2004 with just 93,000 miles on it. It has a few cosmetic issues, which needs some attention and just good olé TLC, but it seems to have been a purchase I should have foregone. Not so much for the car, but for the service (lack of service). When the car was purchased, it was a mild evening, cold air appeared to be coming from the vents, but again, it was February, and was not needed for this time of year. This is where the heart of the story lies…
I seemed to do all of my homework, heeded my parents advice, as they have purchased several NEW vehicles here, and decided to make my purchase here for this VW beetle. Well, after my current experience, I am sure they may have their own doubts of the integrity of this dealership. I will delve further into detail, as it is important for every customer to know what I have experienced.
After 2 – 3 weeks of having the car, my daughter mentioned that the air did not seem to be that cold. It was cool in the evening and at night, but not during the day. The dealership had called to schedule a forgotten inspection (prior to delivery) and to offer a free oil change as a courtesy. This was a kind gesture, so I took it in for service. I noticed that the rear turn signals and bulbs kept going out, they replaced it, but less than 2 days later, they were out again. This is where it goes BAD! I mention to the service technician that the A/​C did not appear to be working since it was purchased. He stated that he did not have the time or manpower to do any a/​c checks as I was only scheduled for a courtesy oil change and an inspection. When asked if he could just check it out, he stated that he did not have the time. (as Bill Engvall say’s — Here’s your sign!)
So the A/​C doesn’t work and now they claim that they do not have any intention of fixing or repairing this. *** Buyer Beware***. If this was just a hose or small leak, I am sure that it would not be a problem, but it appears that it is rather significant issue and cost approx $ 1600.00 to fix! Did I mention that I paid cash for this vehicle, I didn’t think so, because that should not even be a factor.
I have contacted the dealer several times, and finally was offered to have it diagnosed as a courtesy. This was only after I paid for it to be diagnosed at the VW of South Charlotte. (FYI — those guys have been very courteous) They came up with the same conclusion except that it would take them much longer to fix it, and even then, would you trust your car to a group of folks who continue to forgo emails, and will not return your calls. The service dept informed me originally that they did not possess the tools or knowledge for VW Beetles and would sub the work out to VW.
So they refuse to assist with any help, saying that it was sold as is. When the sales manager tells you that he personally would not buy a car with 93,000 miles, it is hard for me to see how they can sell an item, and not stand behind the product at all!
Since I found no resolution at the sales level, I went to the top — Sissy Parks. I must say that if I felt I got the run around with the sales team, it even got worse from here. Yep — I see where the poor service comes from, the owners, the management, all the way down to the original service technician who apparently is no longer there.
If you sell a product and refuse to stand behind your product, at least stand behind your service. In this case, I was the loser, and as I mentioned to Sissy Parks. I have earned the right to share my experience, $ 1600.00 worth to be exact, so as I see it, with all of my fellow Unilocaler’s who are drivers and owners of vehicles, I offer unto you a suggestion, shop elsewhere!
And when the owner tells you: Hey, look you bought a VW at a chevrolet dealership — What do you expect? Well, I expect a product that the owner would stand behind, but as I have learned, the OWNER does not respect the customer.
After several failed attempts to get this resolved, Unilocal has come to the rescue… I am so happy to be an Elite ’11 and ’12 member, as I have a voice, I am UnilocalING!
Sharing your experience with others, is what Unilocaling is about!