One Hour Heating and Air Conditioning

If you ever call them for an estimate, get a second opinion they inflate prices and up sell solutions. I called them for a backed up toilet and slow draining tub. Their estimate was $ 450. On top of having to pay a $ 65 service call. I knew the price was outrageous so I didn’t let them do the work, they still conned me out of the $ 65 service call. I day later me friend came out with an industrial plunger and cleared both in 2 minutes for free.

I have been a customer for about two years and the service that I recently received from Eric Lewis was the best yet. He provided detailed advice, updated my service plan to suit my situation and was professional. Oh and he even replaced my air filters. Thanks, for the top notch service Eric!

All around great experience, from the lady’s answering the phone to the service techs doing the work. Brian Lester, and chris Brown did a very nice job installing are new ac system, thanks guys!

One Heating and Air Charlotte did a great job with installing a new unit for us. Dennis came out within the hour of us calling them at 5:00 in the evening when our air went out. Dennis was very helpful and put our minds at ease with answering all the questions we had. He was extremely helpful and never made us feel pressured. He even came out the next day just to check in with with to make sure everything was going alright. Would recommend One Hour and ask for Dennis.

We are Comfort club members and very pleased that One Hour could get out to us so quickly in the heat wave. We came home from vacation and realized that our air conditioner was not working. Eric G. Came out quickly. He was prompt, professional, and very helpful! Thanks One Hour for your great service.

We’ve been Comfort Club members for 10 years and had been happy. However, over the past 3 years, we no longer receive calls to have tune ups and inspections made — it only happens if I initiate the call. Now I have been rescheduled twice — last minute after making arrangements to meet technician — because other customers have service needs and I am only getting a check up. Loyalty apparently means nothing to One Hour; therefore, I am switching to Brothers Heat and Air. Very disappointed to have to change, but I refuse to give business to a company that treats customers this way.

Andy D. was our service technician. He was prompt, professional and courteous. He diagnosed the problem quickly and scheduled an electrician to fix it the next day. When he discovered that he could fix the problem that evening, he returned with the part so another appointment wasn’t necessary. Thank you for all your help.

I am a long time customer and a Comfort Club member. I have always received excellent service from One Hour Heating & AC.
Today’s service visit with Josh B was no exception. He arrived on-​time; conducted himself professionally and gave me great advice and assistance.‘
I recommend One Hour Heating & Air of Charlotte (and Josh B.) without hesitation!

I called 2 companies, The first company came out with a «pricing on the fly» model. They pushed purchasing a new unit and gave me a quote of about 1200 dollars and said they didn’t have all the parts and that it may be worse if they find other problems. I paid the 79 dollar diagnostic and called One Hour. The guy showed up on time and had all of the parts. His price was about $ 400 less and they had all the pricing preprinted and defined. Here is why I gave them 5 stars. The tech accidentally fried my thermostat. We didn’t notice till later when we figured out the unit wasn’t shutting off. They sent someone out the next day and made it right. That is a critical piece. When something unexpected goes wrong (as it does from time to time), a good company will make it right. These guys made it right.

I write what I see and I feel. If there is anything someone see it differently, please help me out and I apologize for anything I don’t know.
I needed to replace my AC and heat unit in Jan 2009. It cost at least $ 5,000 to replace the unit and I was looking for advices from my neighbor who brought me a flier as it said it could help financing. They came very quick and told me that Piedmong Gas could help financing if I had never owe them money. I had Piedmong helped for the financing which was a great help.
One Hour Air Condiitoning installed the unit very quick but said the wiring was not included. I could not remember what other problem the technician brought up. Later, I even had to sign up their annual routine check up otherwise, the unit would not be under warranty. It cost over $ 150 for annual cleaning. If I have not, sounded like the unit will break anytime and I had to pay again.
If I was correct, they didn’t show up the first year. The next year I paid a few hundred dollars for whatever sounded it was necessary. Work by each individual differed. One cleaned up very well, while another didn’t seem to be too detail and left all the leaves inside the unit and closed it.
One thing I did like about is if they saw something not right (as I had no knowledge if they was true, perhaps they saw I am a woman) they would tell me and how dangerous it might risk my life. What attracted my attention and pinched my neves was then I have to pay another few hundreds dollars for «exra» service on top of those annual fee. They called that club fees…
Come on ‘money doesn’t grow on trees MEN’. What happened today, I need to clean the ducts that would cost me $ 477 (he said it takes 7 hours to clean ducts) after discounts then another $ 700 for installing a antibateria light (life time warranty). I was asked to pay by credit card up front as company policy. Wondering how their employees are paid, by commission or wages? Are they salesmen? Service people take tips?
I didn’t like to write all these stuff. But I have no where to ask. I walked to my neighbour and went on Unilocal to see how others’ experience. I decided I need to change my mind to do a little more research.
I felt sorry to express myself as I had too much stress in everytime they come I worried.
Just like when I had auto mechanic business with my husband and I saw how mechanic screwed up women.