Neiman Marcus

Dang it I love the women at the perfume counters at Neiman. They are always super helpful to me and my daughters. I purchase all most all our perfume goods their. Jo Malone is my favorite.
And yes sometimes close to closing they might be antsy to be leaving to get home to their families after standing on their feet all day long. Obviously the Unilocaler below spends most of her time with her feet up posting what over 1,000 reviews.
Lord Get A Life!

When shopping for something for yourself or maybe a special someone you can never go wrong here. I do feel like the service from associates at this location could be better; I’ve traveled to many places and visited several Neiman Marcus locations and this one has very stuffy service associates.
They carry all the top of the line designer brands you’d expect to see but don’t wait… Most of the time the store has 1 or very few sizes available. If you like it, buy it!

Yea — I LOVE this place. Couldn’t be happier with the personnel.

I went to Neiman Marcus excitedly today to buy a fragrance for my wedding. In my other visit is I have had service that went above and beyond.
Today, I worked with a woman who clearly wasn’t listening as I told her I was looking for an oriental fragrance and hated florals. She handed me a number of rose fragrances.
That’s not the only reason for the low stars. At six pm, the manager closed the door and turned off the lights. This is one of the major edits to the mall, which means she is more concerned with going home than ensuring her paying customers can safely exit the store. Poor showing.

I guess this will do since Charlotte doesn’t have Bergdorf :(

This review is strictly for the perfume counter and the woman staffing it at the front of the store. My experience with her is not the level I am used to at Neiman Marcus.
I really like this one perfume brand. I just wanted a few minutes to try some on and make my decision without her talking to me.
I’ve tried to be polite to the salesperson. I listened to what she had to say and I’ve asked her to give me a few minutes, but she just won’t shut up, won’t let me just figure it out for myself which one I like the best without yapping at me and telling me this that and the other… I’ve tried 3 different times to try out this brand and she’s always there and she will never let me be.
I’ve flat out walked away while she’s talking because she just won’t stop.
I know she’s doing her job, but good grief!!! Let me make the decision and I’ll buy some instead of being irritated to the point of walking away and deciding to purchase it online.

I love the fact that the store is not overwhelmingly big and that the bags and the shoes are right across each other. The staff are so helpful, specially Suzetta from the ladies shoe dept. I called the store, Suzetta took my wish list and called me the same day to inform me that she has found what I was looking for. She’s very prompt and she works hard and called different stores to find the shoes I was looking for. Suzetta is outstanding and very very courteous. Geoff from the same department was also very helpful and courteous. He was quick to help and had a very welcoming aura. The 2.5-hour drive is so worth it!

There is really no shortage of bad reviews about this place, but I am adding one more because I think that the community should know, and the manager should read about it to improve customer service experience.
I am on the lookout for a complex Santal perfume, and wanted to experience the Creed Original Santal on my skin for about 8 hours to go through the entire range of top, heart and base notes. Before I say what happened yesterday, let me give you a context:
1) I am always very well dressed; the reps should not confuse me for a hobo.
2) I should not look threatening from any angle, unless the reps are prejudiced because of something else.
3) Every time I have decided to sample their fragrances, I have been given weird suspicious looks and bad service — I can see the excruciating pain in the eyes of the reps who help me out — as if I am wasting so much of their time. This in spite of spending $$$$ at their store.
4) When I dare try one of their tester samples, someone leaps up and flies at me to take the tester away from my hands — maybe they think I am wasting their precious juices and am not good enough for them?
Keeping the above in mind, please read on. So I walk in, very well dressed, smelling great, very polite, and ask a rep (I know her name, but will not mention it here because I believe it is a problem with the management not training their reps properly or even worse, training them to be rude with clients) for the Original Santal. She brings out a 4oz (120ml) tester bottle and I let her know that I am not just interested in the top notes from a strip — would she mind making a 0.7ml — 1ml small sampler for me to that I can wear it on skin for several hours and then decide? She pulled the sample away and held on to it for dear life, as if I was planning to run away with her precious bottle. Then she gives me the story that whereas they regularly make samples like that for others, for some reason in my case and on that day, she doesn’t have «enough juice». I don’t know what that means, but 120ml seemed like enough juice to take 0.7ml from surely? Who decides in this place whether there is «enough juice» to make a 0.7ml sample? Dear Manager, pretty please answer this simple question for me.
Anyway, I walked away with a small spray on my wrist. I like its longevity and sillage, and I plan to return today to buy a Falcon and a couple of Creed Atomizers. My bill will be over $ 800, and in return, I will request small samples of different Creed perfumes that they have in stock. I will let the forum know what happens. I hope to be able to leave a positive feedback next time, but am I holding my breath?
Lastly, I am aware of a distinct marketing theory in luxury goods which supposes that if reps are rude and insolent towards their luxury clientele, and if they put them down, the clients spend more to prove their worth to the reps. This may work in some cases, but NM management should know better than to try it on NM clients. This definitely doesn’t work on 90% people — not the millenials for sure :)

This store was really nice. However, I refuse to give it any more than one star because the person I was with and I were racially profiled as we entered and exited the store heading into the mall. As we entered, one woman (an employee) was offering samples and didn’t offer us anything but offered the people before and after us some. As we exited, one woman stereotyped us as we walked past the jewelry and insured that another employee (a man) stand near her as we walked past, because she feared something bad would happen and made it extremely obvious. As I walked out the store, a man (employee) wished us a good day and I asked him for a managers name. He said he was one of them and I let him know the situation at hand. I will never return to this store because of the blatant disrespect.

I purchased a chanel bag online and have been looking for a place to get it authenticated without shipping it off. Before I could finish my question I was rudely interrupted with «we aren’t allowed to do that». Well, I wasn’t asking them to but only asking if they happen to know of anyone that does. It really doesn’t take much time to listen to a persons question and mine was a brief one that I did not drag out.

My wife and I were in Charlotte this past week on business, we have shopped at NM in New York, Atlanta and now Charlotte. The sale associates were tops, the store was clean and very well staffed. I shopped in the shoe dept. and the lady that waited on me knew what she was doing. She sold me a pair of Gucci shoes by pointing out the other pair I liked at a higher price were not made as well as the lower priced ones I purchased. BTW she was goooood she sold me a Gucci belt also :-)

Checking up on the new fashion! It’s very high end you cannot shop here if your on a budget lol

Not a good place for dress clothes or shoes for men.
Surprised based on their reputation.

My wife generally hates shopping, but was in need of new clothes for the office. The wardrobe of a grad student would no longer do. Kristen helped her put together a number of outfits within our target budget and gave her a mini course in corporate appropriate fashion. She was super patient and amazing to work with. My wife couldn’t have been happier! It was her first positive shopping experience since I have known her.

Cashmere socks. Overpriced everything. Empty of patrons, therefore great service.

Love NM! They finally accept Visa & MC. Thank goodness. I am sure they had lots of complaints and lost a lot of customers because of that darn rule (only Amex!).
Service: depends what I wear, then who I get. Luckily, the people who I have bought from were really nice — so I go to them for repeats. Goldie is super nice and goes above and beyond in the clothing line. Euvgenia is so humble and sweet in the jewelry section. Mark is wonderful and attentive in Men’s section. Leonara is an expert in all skincare lines! These are my fave people and are nice, and will say hi to anyone!
Price: it’s Neiman’s, it is expensive :(
Place: I am so happy there is a NM here, but it is smaller than the ones I have been to. Thus, meaning less selection of purses, jewelry, skincare lines, shoes, and no restaurant. But the sales people here will go above and beyond to get what you need.
Four? Well, it is a smaller store. If I do not see the sales rep I know, yes, others will ignore me. I just need a bigger NM!

After having 2 less than par experiences at Neiman Marcus in CLT, I knew that the third time would HAVE to be a charm. And what better way to test the waters than to do it on all days, «Black Friday»? This time, I even brought my mom, my sis, and my nephew.
We were greeted jovially throughout the store, and were helped on multiple occasions. My first stop was in the men’s section, to get some more socks and body wash. Since the total was over $ 100, I lucked out, and was told I am eligible to get a $ 50 GC. That was awesome! I ended up going to the housewares area, to pick up some holiday tins as well. That was a great experience as well. The saleslady and I were reminiscing of the past collectible Yoku-​Moku tins and the cool shit they had on them.
When I was done shopping, I went to the desk to get my gift card, the lady there was very friendly as well. She even hooked it up with cookies and water, which I ended up giving to my sis.
I was glad to know that even on the busiest of days, we were able to be accommodated, and in return, we greatly appreciated it, and left with lots of grey bags. Thanks for the turn around, NM!

Greetings fellow shopaholics. I write this update, because I had a few SPLENDID experiences at Neiman’s this past week, and must share.
Dianne in dress collections not only assisted me, she went above and beyond to track down my size Tory Burch jacket at a store in Texas. She also called me several days after my shopping trip to update me on a suit I had my eye on, going on sale.
Another woman in lingerie scoured the system to find a hard-​to-​buy size. Another woman in dresses also assisted me, even though I was already being helped.
Dianne and I really hit it off, chatting about her family and the holidays… she even gave me heads up on when the Last Call sale would start, and when pre-​sale would take place. I think she saved me several hundred dollars… which was a good move. I’ll be loyal to shopping with her.
Maybe Neiman’s has finally woken up. What a strange turn of events. Usually Nordstrom is my go-​to for service. When I visited last week, nobody offered help me. BUT… the ladies at Neiman’s actually approached me several times to make sure I was being helped.
Score 1 for NM.

To start off a review with a song… if I had a million dollars… I might shop my heart out at Neiman Marcus. Compared to Nordies, they do have some of the best fashion focused brands out there. Louboutin, YSL, Chanel, Balenciaga. However, their service prevents me from spending tons o’ time and money in the store.
I have to agree with Dion on this one, unless I’m dressed to the nines and on my airs, I’m routinely ignored in the store. Maybe NM subscribes to a «the customer must ask for assistance» but I’m rarely even greeted when I’m in here. The one exception — the women’s beauty department.
I’ve even been in the shoe section to exchange a pair of shoes that my sweet husband purchased for me as a gift, and the folks there weren’t warm, at all. And hubs just spent a very pretty penny on these shoes. Other items to note — they take American Express, their own CC or cash. That’s it. I like your merchandise, Neiman’s…but the service really has to step it up to move me away from Nordstrom and your online site.

What? No café? Not even a small one? No popovers??!
(faint)
Well… aside from that.
This is a nice Neiman’s…medium sized… with a pretty large selection of dresses… so it seemed to me at the time. Shoe selection could be better. Bags were pretty standard. More denim would be helpful too.
But no popovers.
Sadness.
For those who don’t know, in store Neiman’s only accepts it’s own credit card or Amex. So go prepared. Online, you can use Visa/​MC.