LongHorn Steakhouse

This was my first time at a Longhorn Steakhouse ever. First Impression: A Little Bit Unkempt. There was no host at the stand but a nearby waiter did approach me and provide me with menus and a place to sit. I attempted to order an Ultimate Steakhouse Martini with Kettle One. It arrived with No blue cheese stuffed in the Olives as the advertisement states.
The bartender was the worst experience of the night. Extremely inattentive, uninterested and not warm. I explained I had no blue cheese in the olives and she said «Well it will be a minute, do you want the waitress to bring it». I said I would wait for her. Once the bartender returned she dropped the olives in my glass. I then said this martini was a little too strong and could I have more olive Juice. She snidely responded” The glass will over flow”. I’m not an idiot, I can see that. I then suggested she provide me with a shot glass of olive juice on the side. She brought a cup made for coffee creamer with olive juice instead. I thought she would have offered to re shake or remake the martini, discard the old olives, and at least APOLOGIZE for not having the drink correct initially, something– I GOT NONE OF THAT.
I ordered the Prime Rib (6oz) & Rock Shrimp. I substituted asparagus for the salad that typically comes with it. After eating three or four asparagus I noticed a medium length STRAND OF HAIR wrapped in with the asparagus. I was immediately disgusted. I notified the waitress.
A woman came over about three minutes later and apologized. I assume she was the General Manager. She was very nice and apologetic. She compensated my meal but left the mushrooms and onions on as well as my Martini. Once the waitress returned with my bill she announced «She forgot to take off the Mushrooms and Onions» and then left again presumably to get another bill generated. When she returned it was only a bill for the Martini.
I am utterly surprised they did not compensate my entire meal. Especially after seeing a HAIR STRAND in someone’s vegetables and receiving a drink that was incorrect. Worst of all this was my very first time at a Longhorn Steakhouse– and first impressions are EVERYTHING.
GIVING TWO STARS BECAUSE THROUGH IT ALL THE STEAK WAS GOOD LOL, BUT IT ISNT A CLEAN LOCATION AND CUSTOMER SERVICE EXTREMELY LACKS.

I’m sad to say after many good experiences with Longhorn, this location did nothing but disappoint. Firstly, the service. The service was very subpar for what you would expect at a moderately priced steakhouse. I never once got a refill, even when I asked. She got my order wrong not once, but twice. She also took her sweet time, disappearing for long stents of time, then returning to the register to stand around and talk. I can understand sub par service if you’re busy, but my fiancé and I were one of maybe 6 other families or couples in the place. Next to the food. The food was just mediocre. My potato came out very soggy, the steak very much over cooked. I ordered a medium rare, and there was little pink when I cut into it. I ordered the potato plain and it came out sopped in butter and sugar. Lastly, when she took our check, the waitress yet again disappeared. 10 minutes later she returned and pointed out the gratuity amounts and said «Hope you enjoy the rest of your night.» Never once have I been told the tip amounts at a restaurant. I shouldn’t have left her a tip, but I did. I wouldn’t recommend eating here, and I certainly won’t be returning.

Very good experience!
This restaurant is located right off the highway but as you drive up the location is really attractive. Nice landscaping.
We were greeted promptly and seated in a spacious, well cushioned booth (my pet peeve is lack of cushioning). I was a happy camper.
Our waitress was handling our entire section and a large party in the center with a smile and complete confidence.
She took the time to tell us about new offerings and the best way to order the items we chose, she was great.
The manager stopped by several times just to check in. Everyone in the restaurant was feeling the love. Smiles!
At our table, we started with salads and broccoli and cheese soup. For entrees we had steaks, mashed potatoes, and sweet potatoes; Napa Chicken, spinach, sweet potatoes; and spinach, longhorn macaroni and cheese, and mashed potatoes as an entrée. Everything was cooked to perfection and served hot.
I know it’s a chain but we loved it and we felt catered to by the management and staff.
Great steakhouse with attention to detail.

I made an order over the phone for a 40 oz. steak for 2 and was told 15 to 20 minutes for pickup. went to the restaurant at the time I hung up the phone. I sat in the restaurant for about 25 minutes in an area where I could see inside the kitchen and watched the manager bag an order and sit it on top of the ice machine and did not say anything to the barkeep about it being there. I looked at my cell phone clock at that time and it was 3:20 P.M. I noticed 5 different customers getting served their to go orders that came in about 20 minutes behind me. Asking the barkeep what was taking so long I was told my order would be coming up next. It is at that time 3:35 P.M. When the barkeep asked where my order was at she was told on top of the ice machine. Seeing what I saw I referred to the time it sat there and knowing how long it would take me to get home the food would be too cold to eat. Asked what I would like for them to do I asked to redo the order. Here comes the manager now asking me what was wrong. I told her then she said she would take care of it. Here comes the cook now refusing to redo my order and telling me blatantly that he had just taken the steak off the grill and it did not sit for any time at all. I told him I did not appreciate being called a liar and showed him the video of the transaction I had recorded on my cellphone and he then denied that was his kitchen. I asked for a refund then and he didn’t want to do that either. I finally got my refund and left the restaurant not happy at all. UNBELIEVABLE!!! I have had bad experience with phone orders in the past 3 months but this one takes the cake. Longhorn now has to suffer another dissatisfied ex customer who has been spending at least $ 100.00 a month at this location. I don’t normaly post bad reviews because I am a business owner myself and know how they can hurt the business but this had to be posted. BTW I tried calling district manager who never returned my call and there is no place on longhorn website to complain or call the corporate office to complain. BAD BUSINESS and BAD MANAGEMENT when the cook is allowed to make the final decision to satisfy a customer

Always consistent and good. Ribeye, burger and tilapia cooked perfectly. Still excellent value after all these years. Y’all come.

Me and my family went to longhorn steakhouse this evening and was severed by Colton. His attention to service and exceeding the guest experience was incredible. My drinks were never empty and his personality was very welcoming, this is where amazing service creates loyalty.

Great atmosphere and great price however we left because we were sitting there 10 – 15 minutes and had no service. A group came after us and had service. We told the hostess when we left that no one came to help us and he said «really» but didn’t try and fix the issue. Not going back.

A group of us had lunch yesterday. Our server, Johnny, was awesome. He took our orders by memory, he knew what was on the menu and he was friendly. There was a good selection on the menu without being overwhelming. People like him make me want to come back with friends.

Medium Rare = Medium
Medium = Well Done
Wait staff mediocre at best. Wait staff did not come to ask if our steaks were cooked correctly. Worst experience I have had in a Longhorn in 3 years. Thank god the Longhorn in Virginia Beach, Virginia knows how to cook a steak. Totally dissatisfied. Wouldn’t recommend it at all.

Sonny is an awesome server! Took such good care of us and knows so much about the menu! Our food took just a little longer than normal and he gave us a discount without us ever complaining or saying anything. Come in and see him!

1. Excellent service.
2. Margarita– very strong. You may not need more than one.
3. Crab dip– comes with fried pita bread like chip. It was very very greasy. Dip was okay. The dip was microwaved for sure.
4. Outlaw ribeye– good seasoning. Bone in. Personally I like ribeye at the Omaha steak house better. Better cut of the meat and much more moist. However outlaw steak was very good as well.
5. Baked potato– very dry. Could not eat it at all.
6. Side salad– very fresh. Nice dressing– raspberry vinaigrette. Superb.
7. Bread & butter– outstanding. Warm and fresh.
I gave 4 stars because of a very nice service otherwise it would be 3.5. Other than steak and side salad… the food was okay.
Would we come back here? Yes… more steak.

I so love this place. The atmosphere is great, but most of all the staff is excellent! Lord the food is the best, I feel in love with their sweet tea! Thanks for caring about your customers.

Wifey and I enjoy this place, and here is why:
1) You can almost always get seated quickly, even for larger parties;
2) the wait staff are helpful with regard to the menu;
3) you get good value for your dollar;
4) Outlaw Ribeye;
5) Outlaw Ribeye;
6) you get the idea;
I recommend you skip the appetizers, like many chain places these are a revenue grab for more profit from customers and they deliver minimal value to the customer. This is my humble opinion. I do a thought experiment whenever I get appetizers or dessert: would I come to this place and order only this appetizer or only this dessert? Would I get an entrée somewhere else and stop off here to pickup dessert? If the answer is no, and it usually is, then they aren’t worth ordering.
The entrees are what bring me to many restaurants and I think that is how they get you in the door. Outback really pushes the blooming onion as a draw, which is sad, a steakhouse isn’t an onion house, the steak should be the draw and not the onions.
LongHorn has achieved this — the steak is the draw. Come here and eat steak. I can’t review any other entrees that aren’t steak because I don’t think about coming to LongHorn when I am not eating steak. That isn’t anything against LongHorn — when I got to a steakhouse it is 100% because I am in the mood for steak. I am normal that way. I don’t go to Bonefish grill and order steak — I order fish (although not bonefish).
Loaded mashed potatoes are what I skirt my steak with. I recommend them — but ask them to ixna the melted butter. Sour cream and butter is too rich in my opinion to have on your potato starch.

The general manager, Chris Hefner, reached out to me after the Darden Restaurants social media contact made him aware of my review and experience at his restaurant. I received a personal call and an apology. On top of that Chris invited me to give the restaurant a second try, compliments of him.
I decided that after writing such a harsh, but accurate, review I should give Longhorn Steakhouse another try. I went there and it was night and day.
I ordered the same steak again: the Outlaw Ribeye. This time I was more conservative and went medium rare instead of rare — I love rare steak but un-​melted beef fat coats the mouth and isn’t toothsome. It was delicious. Marbling was great, there was almost no connective tissue, and what little there was happened to be so slight you could eat it without considerable trouble. The bone was much smaller — and there were very few chunks of fat (as opposed to marbled) on this steak. I took pictures!
My wife ordered the ribeye. She thought it was fine but a bit thin, one bite of my Outlaw Ribeye and she was jealous. After I initially wrote this review I called the manager and he said you can request a thicker steak and you will be accommodated. For $ 5 more I can’t recommend you go directly to the Outlaw Ribeye — it is thicker and bigger, even though there is a bone there is 18oz vs 11oz. I have a picture with a fork in front of each of the steaks to try and give you perspective on the relative thickness.
There are some cons to the evening: our appetizer (shrimp and lobster dip) arrived before out complimentary bread (the bread arrived with our entrees). We were half-​done eating it when our salads arrived. We had just gotten to our salads after finishing off the appetizer (ran out of chips before dip) when our steaks arrived. I like fast service but our courses came out too close together, but not so close together as to have all three courses out at once.
I ordered the mashed potatoes and asked if I could get those loaded. I received the standard mashed potatoes, when I got the attention of our waitress she quickly brought out more mashed potatoes on a separate plate and these were loaded. There is no additional charge to get your mashed potatoes loaded, and we were allowed to keep both sets of mashed potatoes. Ordering the potatoes this way was the recommendation of our waitress: I always like it when waitstaff know the food on the menu from experience.
These were only minor inconveniences. The Outlaw Ribeye shined so bright because of its excellent taste and preparation that overall we had a wonderful time.

Calamari was superb! Also had the 3 cheese pasta with lobster and shrimp. Service was excellent as well. This is a great lunch spot.

This is the kind of place that deserves a round of applause. Great food and great service at prices you can’t beat. No wonder the Old Mallard Creek LongHorn Steakhouse is currently no. 2 in customer satisfaction in the country. And I wouldn’t be surprised if they take the top spot by the end of this month to be the best in 2014!
Let me start off by saying that there are people who say you have to wait long but no, we just walked right in on a Saturday night even though the place looked packed. They took me and my wife to a nice, comfy booth in the back where I like it, and it looked like it was just cleaned, which means the staff are quite diligent.
Then we met Tim, who helped us out that night. He was awesome! He was quick, smooth, knowledgeable, friendly in a non-​creepy-​guy way, all throughout the night. He knew when to come to us exactly when we wanted him to, and he took our orders like a pro. By that I mean filling in the gaps like when I said Ribeye, he asked the Outlaw Ribeye. And when I said no, I’m not that hungry tonight, he backed off immediately and said yeah, you need an empty stomach for that. I don’t like people who push it with comments like ‘you sure?’, ‘come on buddy!’ I want to eat what I want to eat. And I did have the Outlaw Ribeye last time so I wanted to try the regular.
Let me tell you, the price is right! We ordered the Sampler, a Ribeye and a Renegade Sirloin that both came with a side and a salad, and a OMB Southend. All that cost us a little over fifty! You know LongHorn is in the same family as Capital Grille. I say the steak is just as good and the price is half! How about that.
Now the last thing I want to mention is the excellence of the entire staff. The manager who stopped by was friendly, the receptionist, the kitchen staff was obvious good at what they do, and Tim F. were all super. He even got us a desert to make our experience more awesome. So that was our Saturday night dinner that made up for a bad Thanksgiving lunch at Nan & Byron’s. So I’d definitely recommend this place to whoever.

Great food but amazing service! We had 2 of the specials! Yum stuffed steak with cheese? Yes please! But I still can’t get passed how friendly the entire staff was! Thank you!

This location is a step above the rest. The last time I visited one of these restaurants, it wasn’t the greatest. However, this location has excellent food and even more excellent staff. We had a large party and we were very well taken care of. The food came out promptly and our drinks were always full. Great time!

This place is just ok. We went here on Saturday, simply because we had a gift card. We aren’t usually chain restaurant people, but someone in my family gave us a gift card.
We each ordered a glass of wine and decided to split the 11 oz sirloin steak with loaded potatoe. I’m so glad we split it. Definitely enough for two people (and my husband is an eater too!). Good steak, well seasoned. Side was good too. Nothing special but good.
Just some things I noted that were kinda off:
–We didn’t say anything about this cause in the end, we didn’t care that much. However, they seated us at the booth that shares the wall with the kitchen/​server station area. It was pretty loud… and there were servers standing like 3 feet from us chatting… and dishes banging. At one point, someone in the kitchen dropped a crap ton of silverwear. It was so loud, I jumped out of my seat haha. Pretty distracting. I mentioned to my husband that if we were a couple that never went out very often and we were going out for a special meal, I would be pretty upset, cause we could barely hear each other. We got there at like 5:30 and there were plenty of other seats in the place… I would only use that table to seat people as a last resort.
–Our waitress was kinda non-​existent. Basically, she brought us a menu, initial drinks, food, and check. Which is kinda odd considering the serving station was a mere 5 feet from us! My water was empty for most of the meal and it never got refilled. Not a huge issue cause I did have my wine :)
–Lastly, I don’t know if I even have the right to mention this. I mean we did split a meal and that isn’t how most couples do it. However, they brought out one salad and one meal. Like no extra dishes, no splitting anything, etc. I mean we are super laid back people so we never said anything and just dug in and ate. However, afterwards, both of us mentioned it to each other. The salad was so big. They could have easily split the amount of lettuce and dressing and just put it in two bowls so we werent reaching across the table. It would have just created one extra dish to clean… big deal.
It’s little things like the above that can make or break an experience… especially when there are soooooooo many restuarants in the area. Unless someone happens to give us another gift card, we probably won’t return.

I’ll cut right to the tender, juicy heart of Longhorn… its a great chain steakhouse, and as far as I am concerned, it puts Outback to shame. Their STEAK and SERVICE are just flat-​out better in my mind than Outback. I am not an Outback hater or anything, its just than when I tell people about Longhorn, the response I usually get is, «Why don’t you just go to Outback??» Well here’s what keep’s me coming back to Longhorn instead…
*Steaks are always juicy, tender and cooked to perfection. I’ve never had a bad or less than satisfactory steak at Longhorn. I usually order the 7oz. Flo’s Filet. Don’t worry, 7oz. of quality steak is more than what you think, and is more than enough for most people (see pics).
*I love the Crab and Lobster dip (see pics). I order this almost every time I go here. I don’t know if the crab and lobster are imitation or not, and to be honest, I really don’t care. All I know, is that it is a stellar appetizer and puts the overrated Blooming onion to shame as far as appetizers go.
*I love the mash-​potatoes. I just wish they would cut back on the butter a little bit. I mean we all love butter, but no one’s trying to sacrifice their life for it. I recommend asking for lite butter on the mash-​potatoes if you choose to order them as a side to go with your entrée.
*I love the brown bread that they serve before the meal. It’s good, but it’s better when its warm and fresh, and I’ve had some non-​fresh bread before. I can’t say that the bread is consistently better than Outback’s.
*The service is always top-​notch. Everyone from the hostess, to the manger to the servers are extremely friendly and polite. Drinks are always promptly refilled and orders are always correct.
*They do serve a few select beers on draft such as Bud Light and Blue Moon, but beware, they aren’t cheap and can turn a reasonably priced dinner into an expensive one very quickly. In recent visits, I have tried to stay away from the alcoholic beverages while there.
There’s nothing NOT to like about Longhorn. Reasonable prices, great food, and awesome service… what else do you need?