Charlotte OB & GYN Associates

I would not recommend. I am a patient here and have been waiting now an hour and thirty minutes for my appointment. I have had to go back to the reception twice to ask about the status of my appointment and have been told I need to wait another 15 minutes to be seen, bringing the total wait time to an hour and 45 minutes. No one can be that inconvenienced for an appointment.

Going her for 8 years and will not be back… Mean and nasty office staff at Huntersville location! Tried to voice my concerns with the Office Mgr. in the Charlotte office and she was even more unprofessional… the Dr.‘s I have seen were good but had to switch due to office staff.

Terrible experience — do not go here! They lost my test results which is a huge red flag. On top of that I experienced poor customer service in trying to get the issue resolved. The staff did not want to be bothered with talking to me — I was purposely transferred to voicemails and my online messages were even ignored. The fact that the doctors/​nurses misplaced my test results is concerning and the customer service that I was shown on top of that is reason enough to not return to is office. I read another comment from another patient below that said that they lost her test results as well so it seems to be so etching that happens far to often in this office.

Get ready to wait! I was there for 2 hours and never saw the doctor. Nobody apologized or gave any indication of how much longer I would need to wait. I finally just left.

I have been going to this location for over 10 years and have overall been happy with everything. The staff is extremely friendly and handles all visits thoroughly. This year my Primary doctor was unavailable so I was able to see Kathy Shields, for my annual exam. Kathy was wonderful! As others mentioned, Kathy made me feel extremely comfortable with her, she asked a lot of questions and answered all of mine. We talked for 20 minutes prior to the exam which made the entire process go very smoothly. I will definitely make sure I see her next time, when my doctor is unavailable.
One disappointing thing I remember each year is you cannot schedule your next year’s appointment when leaving. It appears their systems only allow 2 – 3 months out of appointments. Not sure why since everything other doctor I see I am able to schedule a six-​month and/​or 12-​month appointment when leaving.
They do however send a reminder email and/​or phone call three months prior to your annual exam to allow you to reschedule. However, based on the fact people make appointments it is very hard getting in when you can, with that late of notice.

Impersonal and awful. This is my first pregnancy, and I will be switching doctors ASAP. They have lost test results, never know anything about me and I consistently wait a minimum of 30 minutes past my appointment time.

I have mixed feelings about this practice. I was an OB patient and everything went well with my pregnancy. They did a good job delivering my baby boy. Nothing exceptional but solid. As for my after care it has been awful. I went to a postpartum visit and they said they needed to send in paperwork for my birth control. They said it would take 10 days to be approved. I waited 3 weeks and called back. The secretary said they were still waiting for the paperwork to go through the insurance. I waited 10 days. I called back and the nurse said the paperwork was never sent and she had no idea who I talked to the week before. She basically accused me of never calling. Then she got passive aggressive and said at least she took care of it. One month later?!? And I should be thankful?
The also never sent in my leave paperwork. It took me a visit, 2 phone calls, and a week for them to take care of that.
So like I said I am mixed. It was good patient care but the office secretaries and nurses are not as professional. It may just be a couple people but enough to make me consider switching.

I delivered my son with them and was truly impressed with the level of care the midwives at Charlotte OB provided. As a first time mom they made sure all my questions were answered and made me feel as comfortable as possible during all visits and during the delivery.

I moved to Charlotte in 2004 and lucked out in finding Charlotte OB & GYN. Specifically in finding their nurse midwife, Kathy Shields. I just went to Kathy for an annual exam and wasn’t expecting anything more than the uncomfortable get in and get out. But Kathy was fantastic. She sat and chatted with me for 20 minutes, just to get to know me. Whenever I came back, she would ask me about the stuff I mentioned in my first appointment, like my hobbies, and my boyfriend. I really felt like she care about me and she always made me feel very comfortable. Only Kathy could make me laugh and chat while I’m getting a gynecological exam. I had appointments with a couple other OB/GYN’s when Kathy was busy and everyone was professional and caring. Even the clerical staff is sweet and friendly. I can’t recommend this team enough!