AT&T

I am so freaking disgusted with AT&T all together. My bill is never the amount I am quoted. I have everything with them Internet cell phone and Uverse. I was on hold trying to speak with a manager and was hung up on and then called back and was placed on hold for 30 minutes.
I am looking for another provider…

The wait time here is horrible. I was greeted at the door by a lady with an iPad before I could barely step inside. She took my name and the reason for my visit and told me there were «3 people ahead of me». This resulted in an hour wait with no where to sit! One family of 8 actually took the table by the window and got takeout from Moe’s and had lunch while they waited, then let their 2 kids play tag in the store. Management didn’t seem to care.
The employees would disappear in the back. At one point the manager actually poked his head through the door and I heard him say «What are you guys doing back here?»
We selected the phone we wanted but when it was finally our turn we learned it was out of stock! Rather than get back in line we left. Our legs were tired from all that standing.

I write this as I sit in the store waiting to just get a simple upgrade… They have a wait list and estimated an hour and a half to wait for buying or doing anything. I don’t know why this store is so understaffed on a Friday.
On the plus side they have chargers and free WiFi, which isn’t bad. I guess? But still to do just a simple task of getting a new phone… Is a little bit ridiculous. I think rid store has gotten worse since I’ve last been here.
It used to be an in and out ordeal, but I see a sales rep at the counter surfing on his tablet, and another attending to a customer. One that’s just standing around. Who knows, maybe they’re doing something important, but they have one person just to sign people in. Has the business model gone to the way apple does, and to have one person to greet customers and answer phones?
As I was finally attended to, luckily this was what saved it. The sales person, was the same one that was working, so I guess the ridiculous amount of time I spent turned out with okay service. The problem was not the service, it was the way AT&T uses iPads to take down orders and write up information.
Farewell to those days of using a computer, because that’s old fasioned… Instead, let’s break something that’s not broken and move to iPads where the wireless signal is spotty and unreliable apps from AT&T. I swear, the amount of times that app crashed was quite amazing. So, I don’t blame the customer service in there, I blame my wait on AT&T’s amazing thought of fixing something that was never broken.
My advice? If you plan to go to AT&T to do something like buy a phone, make sure you have some reading materials. This AT&T offers free wi-​fi, so that’s always good.