Applebee’s

I went in for a dinner pick up for two tonight. Long story short, I dropped one of my food items in the car and thought it hadn’t been placed in with the order. The manager there was outstanding in his handling of the situation, he is exemplary of how to deal with unhappy customers, despite what was in this case, an error on my part. The new burgers are delicious, the staff is courteous and this place has a great atmosphere. While I waited for my order, the manager came to update me on the progress of the preparation. Food is delicious, place is great and the service is immaculate!

This place sucks waited 20 mins never got any service finally just
not hard to please but this place is a joke!!!

Service and food is about as bad as it gets. If you can, drive the extra 5 minutes and go somewhere else unless you want mixed up checks, long waits, and over salted food.

Worst I have seen. Ordered two meals for 11.99 each. Had water to drink each. Photo in menu showed slaw dis and fries. Plate came out with 3 fried fish and a hand full of fries. Bill came to 36.00. Then I was told they made a mistake but could not refund my card. Manager finally came back and wanted my card again. Said he was paying for the third meal they accidentally charged to my card. I don’t care if he has to pay for Applebee’s mistake. What bothers me is that he was ok with me paying for something I never ordered or received. I do not plan on coming back.

This was the worst experience I’ve had at an Applebee’s location. I have not visited an Applebee’s for awhile. We decided to try a new theatre across the street so we just wanted a quick bite from not eating all day. We sat waited, waitress took our drinks order then another came ten minutes later and took our order. It took them 45 minutes to bring our food out and I didn’t even have all the items with my meal. My husbands food was bland I felt so bad I asked him if he wanted to switch with my meal. Manager claim he was going to take the food off the bill That were missed but never did. I didn’t even stay to contest I just paid and left. It was 7pm and it was wasn’t crowded for the wait we had. I will not be attending this location again.

I hate to do this as Applebee’s was my grannies favorite place to go out on the town, granted that was like 15 years ago and the place was in general not bad (I’m speaking of the entire organization). Something has seriously changed in that time, I’ve attempted to eat twice at Applebee’s in the past year, once in Florida and once at this location. Both have been inedible. As you can see from the photo they brought me raw and I mean raw chicken. The health department would close this place if they knew how bad it really is. Once the salad (urp) was placed in front of me at the bar, the bartender disappeared. I sat for 5 minutes looking around at the plentiful waitstaff in that «way» and not one even glanced up. There were 3 tables of customers at 2:30 pm with at least 5 staff huddled around by the pass. Well except for the waiter sitting at a table eating a burger with a customer. I got up and motioned to one of the not busy servers that I couldn’t eat my raw chicken and she smiled and said okay and I left. I’ve never in my life walked out without even leaving a few bucks for the bartender but he was a contributing factor in this fiasco.

Came in. Nobody warned us the air was broken when we came in. Found a bug in my beer. My pasta was bland as can be. Worst Applebee’s experience.

Had the most amazing time ever at this Applebee’s today! Great company, great food, and the most amazing server ever! Make sure you ask for Austin!

Gross, bad food, slow service. I needed a quick bite to eat but didnt want fast food. Went in for lunch at 12:15. The place smells awful. I ordered a BLT and a tomato soup, both of which arrived LOADED with cheese after a long 30 minute wait. There were hardly any customers. I took two bites and left. Food tasted disgusting. Sandwich was the smallest I’ve ever seen. Lukewarm. Never again. They should lose their franchise rights.

Came in for dinner tonight. was told there was a 20 m wait. problem was the restaurant was half empty​.lit​er​ally​.so I left and went to Chilis

Horrible service. They were out ribs and wings, and it could have been from the Mayweather fight but no excuse for the service. First the margarita I ordered was extremely salty at the bottom. We ordered 3 appetizers but they didn’t bring us any serving plates when I ask for them as they brought the appetizers they said they would. Waited at least 4 minutes no plates. Got up and walked to near the kitchen to get plates the person that I asked from the beginning to bring them then said my wait or will bring them. Food was not that good the menus were dirty and sticky. Took for ever to get a refill on our drinks

Customer service was horrible ever since me and 11 other friends stepped in. Also did not get served with drink after being seated until 40 minutes later. In addition to that, did not ask for orders until another 30 minutes later. Not to mention, half of the restaurant was empty. It then took another hour to receive only half of our food. Very disappointed.

BRIEF SUMMARY: AVOID THIS LOCATION AT ALL COSTS
If I could give zero starts, I think I would. I’m from Ohio, which seems to be the Chain-​Food capital of America. I love me some Applebees, and can definitely appreciate a trip there every once in a while. The location happens to be about a mile away, so I wish I could say I was happy about that. The first time we went there was an absolute joke. Waited 10 minutes for a table when the restaurant was basically empty, the service was atrocious, and the food was blah. Fast forward a few months, I decided to give it another try and use up a gift card from Christmas … wish I could say things changed, they definitely did not. Had to wait for a table again when I could see multiple tables available. Our server was very friendly, but he kept forgetting things. He’d say he’d be back with a drink refill, the he’d come back without it (that happened quite a few times). They took my favorite thing (crispy orange chicken bowl) off of the menu, so that almost ruined the trip for me to start with. We got the spinach artichoke dip appetizer (took 40 minutes to come out), I ordered a burger, and my wife got the chicken fajita rollup. The food took about an hour 15 minutes to come out. My burger was meh, too done and dry, and my wife had to ask for the sauce for hers (that was supposed to come on it) and wait 10 minutes for that. AFTER ALL THIS WAITING, you’d think the least they could do is give us a free soda or send the manager out to apologize … nothing. STAY FAR AWAY.

Pick up is always great here and whoever answers the phone is usually polite. I’ve never ate inside, but as far as customer service for «to go» orders, the service is great!

Service during lunch was beyond slow. We were told that several people didn’t show up which put them behind. I could accept that except for the fact that those that were there were not hustling to help get things done and food to customers. While there saw at least 3 – 4 tables get up and leave because their food had not arrived. I would give them just 1 star but I’m always about second chances. Hope they get it together.

What an amazing Applebees! From the moment we sat down, everything was fantastic, from the food to the service. Treasure was an awesome server! I highly recommend stopping by, especially if you love frozen mango lemonade ;)

We tried this location again today… wow. It was chaos from the moment we walked in until we threw money on the table and walked out. DAYUM people, WTF already??? SO IRRITATING!

While I was expecting much because this is Applebee’s…this one is definitely below average in service, cleanliness, as well as food and drink quality.

I decided to order some to go from this location the other night. The young lady that took my order was very upbeat! She took my order, repeated it back for confirmation and told me it would be ready in 10 – 15 minutes.
I arrived 15 minutes later, my order was ready, I asked for extra condiments which she promptly got out the back and put in my bag. She took my payment and then I was out the door… fast and quick.
No complaints!

This Applebee’s was very nice, friendly wait staff, not too crowded, and was open until midnight on a Sunday night, just for me of course.
It seems that they have done some surgery on their menu, and I like the result. My favorite meal, blackened chicken pasta, has several options that give you some more choice.