Advantage Rent-A-Car

Even though you have a reservation you have to wait 1hr+ for a car. Never heard of this before and will ever book with advantage again…

This is close to the worst run rental business I have dealt with. The employees were not the reason. They were kind, very kind. I think they have some serious organizational issues. They also charge for additional drivers and all of their extra fees come to about the same as Budget. The big issue was that after doing the paperwork (with an already tired toddler) we sat in the rental car for close to 45 minutes before they told us that they had no more car seats. We ended up leaving the airport two hours after we were supposed to with a Budget rental car and an overly exhausted child.

We will never rent from Advantage again. I wish I had read the reviews. I reserved this car through Travelocity and thought since it was thru them that Advantage must be a reputable company. Wrong! Arrived at the airport to be told they had NO cars for at least 1 — 2 hours. And there was a group of people in the same situation. I find this inexcusable when a reservation has been made weeks prior. They obviously know the reservations they have and the lack of cars. Why can’t they communicate so we could have made another reservation at a fair price? As it was, we had to go to another rental agency and were at their mercy for the rate charged. It cost us over $ 60 more than our reserved rate with Advantage. Avis told us Advantage is too small a company and doesn’t have the cars to fulfill their reservations. From reading the Unilocal reviews that sounds correct. Why Travelocity would do business with a company like this, I don’t know. Yup — cheapest rate and left standed with no car and missed our appointment. We will pay more next time with a reputable company. Called Travelocity too. All they could offer was «sorry.»

I wish I read the reviews before I made a reservation. So, I did make a reservation for two days ⁹⁄₅ and ⁹⁄₆. When I arrived the woman at the counter said in a rude way that we do not have cars. I said I have a reservation and she replied it does not matter because they simple do not have cars. I then said that they could at least warn me and I did not get a reply on that. I took the hotel shuttle instead and found other options.

The worst car rental place ever! The man at the desk let two people go in front of me to pick up the car because they were dropping off. I thought «this won’t take long» it took 30 minutes for them to check in two people. Then it was my turn. There was literally no problem with my reservation but somehow it took 20 minutes to check me in. Why?! The clerk walked away and said he would be right back. Sure it was the cheapest option but next time I will spend the money for more quality service.

We had great service at this location. The car was clean, the service was almost instant, no wait. When we arrived to drop the car off, again there was no wait the shuttle showed up right away. The staff was courteous, efficient, and polite. We got the exact type of car advertised. The only rather unusual thing was that they do not offer roadside assistance included and you have to pay for it. I thought that was strange but the car was brand-​new and we had no issues.

Horrible!!! We waited over 35 minutes and counted 7 Thrifty, 5 Budget, 3 Hertz and then we stopped counting. When we called the number they said the couldn’t call the shuttle driver without a confirmation number… absolutely pitiful. Vacation time is way to precious to be jacked around by a rental car company.

Bad customer service, the worse I have ever seen at any car rental companies. Make sure you don’t need to use their bathroom, it was so dirty and just repulsive.

Yo, this company (Advantage rent-​a-​car @ Charlotte airport) blows!!! Before you rent a vehicle make sure the agent explains to you what you are initialing. I did not want their insurance, and I showed them my State Farm Insurance card (plus I have AMEX that covers my rentals). The agent stated I needed to initial, electronically (no paper) six times. I did. What do you know, when getting the final receipt, they charged me for the insurance. When speaking with the mgr., he stated you initialed it so that’s it. I explained how I stated up front that I did not want their insurance. He did not want to hear that. I later explained that I would not be doing any more business with them, and I would spread the word. His reply was — «FINE». Wow, really. Again, this company blows.

I rented a full size SUV and was told when I got there that it was not available and I could take a mid size or a mini van. We had 5 adults with golf bags and luggage. It was a very tight fit and not what we reserved. The employees could have cared less and told me that we could just go back to the airport and rent from another company. TERRIBLE CUSTOMER SERVICE! They only had one shuttle in service so we waited ½ hour before getting picked up at the airport and the check in and out process was terrible. VERY SLOW SERVICE. DONT RENT FROM THIS COMPANY! IT IS NOT WORTH THE LOWER RATE!

The car was fine but the service was very slow and the facilities are a little run-​down. There was a very long wait with only three customers. The parking lot looks more like a used car lot than a rental lot. It definitely wasn’t worth the cheaper price.

I rented from this company to visit my family at Christmas. My flight was delayed by an hour, which put me arriving 15 minutes after the office closed, so I called the car rental place to let them know that I would be late. I spoke to the manager, who told me to call when I landed and we would try to work something out. When I landed at exactly 10:15 pm, I called him and he said they had already closed up and wouldn’t be able to rent me the car I reserved. I completely understand that I was 15 minutes after their closing time, but they knew I would be late, and didn’t wait for me. This company might be cheap, but the customer service you receive is commensurate with what you pay for. From now on, I’ll pay the extra money just to rent from a company with good customer service. Rent at your own risk.