A&E Factory Service

I gave them one star only because that was the lowest I could. Waited 6 hours for them. No call and no show. Called customer (India) service and no help. Best they could do was come 3 days later. No accommodation to come the next day even though they missed the appointment. Many with the same complaint. Take heed and call someone else.

Feels like a «shake down»…I called GE for warranty repairs on my new fridge. They set the appointment for Tuesday between 8 – 5. Said I would get a call from technician right before he come to give me a firm time.
Day of, get the call… tech comes and both learned together that my fridge is okay, just doesn’t work like any other fridge he or I have ever seen. (Filter cartridge has an imbedded RFID tag to track when you change it… off brand cartridges won’t have that filter. No info in the owners manual explains this)
Anyhow, A&E Factory Services Rep now proceeds to try and collect $ 150 for a service call. NOT HAPPENING. They need to go to the person at GE that asked them to come out… GE said nothing about pay them if it turns out they can’t find anything wrong… pretty sure it is a little side racket they try to pull… watch out!

Reasons not to use a&e:
1. never show up on time — 3 service appts to fix a water leak for a refrigerator.
2. break working parts and not willing to fix their mess, after taking to their manager ordered wrong parts.
3. rude customer service.
save yourself some time, money and peace by not calling a&e

It is a nightmare having to work with this company for Home repair service. Technicians are not good at all. Many times they can’t repair or even properly diagnose the problem. Sometimes it seems they don’t even try they just perform the service call to check it off the list and charge the company that sent them in. There’s no way they could stay in business if they didn’t have Sears holding them up. Sears can’t be long for this world though. Your stuck with them if you have a protection agreement from Sears though.

If I could give them a negative number for stars I would. It took 10 days to get an appointment to fix a washing machine. I was scheduled for a visit between eight and 12. The technician didn’t show up until 430 in the afternoon. He looked at it told me it was broke and needed to order parts– they ordered the parts. Finally after receiving the parts, I was scheduled for friday only after several calls to see why no one had followed up with me. On friday when I called to check on the appointment at 11:30 (the appointment was from 8 to 12) they told me I was not assigned to a technician for that day. They couldn’t reschedule me until Tuesday. On Tuesday when I called to see where their technician was they said that that appointment was scheduled for Wednesday.
Their call center is extremely unprofessional, rude and unhelpful. One of the calls on the phone with them, I was told that I needed to be more patient. I asked 2 different people the name of their CEO they gave me 2 different names. I guess if they don’t even know who the CEO of the company is — it makes sense why things are running the way they are.