Private & Personal Transportation LLC

I travel frequently, and decided to use this as my main car service. My driver, Martin, was professional and great. It took a turn for the worse when Anthony became my primary driver. He constantly was distracted on his phone, and complained of helping me with my luggage.
In November 2015, I requested a car to take me to Clemson, SC. Anthony was very helpful, and eventually got back to me with the set price of $ 506. I had been told Martin would be my driver, as usual, in the Mercedes Sedan I had requested.
The day of, I get a call and am told that Martin could not be my driver, and that Anthony was outside. Not in the Mercedes Sedan, but in an SUV. No problem, I can understand things happen. As we are nearing my home in Clemson, SC Anthony informs me that he is lost. I tell him to check the GPS, and then proceeds to tell me that he had put in an address in NC. I told him the correct address, and we proceeded to my home. Not without him questioning every turn, though. We finally reach my home, in under 3.5 hours. I did pay for 8 hours, as it is garage to garage service. So everything is fine, but then Anthony tells me «Joshua, we have to talk about a price readjustment.» I respond with «That’s fine, we’ll talk about this at another time.» I had just gotten home, and was greeting my family. Since this was late in the afternoon, I assumed we’d speak the next day. As I wake up, I see a text from Anthony informing me that he is going ahead with charging my card. I immediately call him, and question this. He informs me that the additional charge is $ 364, but made it seem as if that was within the $ 506. Because, why would I be charged $ 364 more? After reviewing my credit card statements I see two charges, one for the original price we had agreed on, the $ 506, and another $ 364. I call Anthony to inquire about this misunderstanding, but he tells me that this is not a misunderstanding at all. After asking repeatedly why it would be an additional $ 364 he comes up with the excuse of the gas mileage. I then point out that it wasn’t the car I had even requested. It was clear this conversation wasn’t going anywhere, and I told him that I would just handle this with American Express. After a long process, I did get a full refund.
There’s so much more I could say, but, just don’t use this service unless you’d like to get scammed.

We used Private and Personal Transportation for my brother’s wedding this past Memorial Day weekend. From the very first correspondence I had with them, they were nothing but professional and courteous. Anthony, the owner and our initial point of contact, was understanding of all of our needs, and was diligent about timing and payment — which we all appreciated. Neil, our driver, showed up almost an hour early to make sure our large group got to the wedding safely and on time (particularly on a crazy weekend around Charleston/​SC beaches). He was respectful of all of our guests (even the rowdier ones), and even let us obnoxiously change the radio station the entire ride. What a group of gentlemen! Thank you both; we couldn’t have asked for a better experience! Very highly recommended to anyone in the area looking to transport large parties, corporate guests, or even single guests to the airport. You won’t be disappointed.