Charleston Lighting & Interiors

I ordered multiple lights and fans from Charleston lighting last year. I have now moved out of state and I wanted to look similar lights by the same manufacturer’s. However when I called they were extremely rude to me and refused to give me the product name or manufacturer name of the products I ordered. I was told my only option was to re-​order the exact product and have it shipped to me. I don’t even want the exact products, I just wanted to look at other options in that same product line. The customer service was extremely poor. I would’ve considered ordering other products from them and having it shipped, but there is no way they will get my repeat business now.

I went to them to install new track lighting in a business I was opening up In July. The «lighting expert» came in and assessed the small space (@400 sq ft). She told me exactly what I needed and very confident. I told her the date I need the lighting in, she let me know it was in stock. When the track came in the electrician informed me it was all wrong and could not be installed. I waited another two weeks all the while she informed me it was in stock but the day it was to arrive it still needed to be manufactured in CA and shipped. This was a nightmare. Finally installed and it was actually less light than I started with. When I called to tell her this she said, «well you took out the fluorescents». Ya, wasn’t that the point? I replaced them with LED track! Two weeks into using this track and a light is out… of a new LED bulb. This company is very quick to help you but this whole process was deceptive. To do this to a small business trying to open is just wrong.