UNC Orthopaedics

Couldn’t have been more pleased with all facets of my treatment there. Walked in with severe pain from a rib injury and was quickly seen, x-​rayed, and cared for. Heather Carroll, the nurse practitioner I saw, was fantastic,…warm, smart, knowledgeable, thorough, encouraging. The receptionist, x-​ray technician, and other staff I encountered were all wonderful. I truly couldn’t have asked for a better experience.

I recently broke my foot and, after finding out there was a 90 minute wait at Duke Urgent care, went to the UNC OrthoNow clinic. That initial experience was both good and bad. The front desk was great, the xray tech fabulous, the NP not good. Before I go on, I was in and out of there in 90 minutes so they totally beat Duke.
Anyway, the NP gave me a cursory exam and then left to look at the xrays. When she came back she said «there are no broken bones, just pulled tendons» and I had to say «No, there are broken bones» She went back out and took the xray to a radiologist, came back and said, yes, there are 2 broken bones. «lots of bones in the foot, hard to see yada, yada» What the hell? I left there with a full boot and crutches.
2 weeks later and back for xrays and she confirmed that the bones were broken. That’s it. The bones are broken. No here’s what to expect or here’s what to look out for or here’s what to do to keep your strength up. Nothing. 2 weeks after that: the bones are healed and you are good to go with a shoe insert. No instructions, no here’s what to look for, nothing. I couldn’t move my toes, my foot was swollen and I’m good to go!!!
At that point I stopped going there and went to a PT. Love my PT but I should have gone to another doctor. Now, my foot is back in a boot and xrays show it’s not fully healed or it healed incorrectly and may need surgery.
My advice is, if you have an ortho emergency, they are great but DO NOT follow up with them. Move on to your own physician or NP.

Staff is friendly but inefficient. We have been here two or three times and every time — even early morning appointments– we have had to wait over 45 minutes in the lobby. I just don’t understand how a non trauma facility can get so behind so early –so often. This is not a «can do» make it better for the patient facility. It’s a shame because the doctors are very good– but the wait is ridiculous.

I am not sure why others have had bad experiences here but I was recently treated at UNC Orthopaedics at Carolina Pointe II’s Walk in clinic and the experience was wonderful! Nurse Practitioner Jennifer Woody was very helpful and was legitimately concerned with my well being. She was very thorough and made me feel at-​ease about my injury and recovery. She was extremely knowledgeable and very friendly. The check in process was very easy and everyone was friendly. I was brought back to xray quickly where the xray technician verified everything with me before xraying me. I appreciate this because xrays are expensive and it helps if someone cares that they are doing the right thing. I would highly recommend coming here for orthopedic related injuries as my experience was wonderful. I did not have to wait at all to be seen, I am sure that they are busier at times but the treatment and care that you get from the wonderful Nurse Practitioners at the walk in clinic is worth it!

I recently injured my wrist badly enough to need to see a physician, but not badly enough for the Emergency Department, so I went to UNC Orthopaedics at Carolina Pointe II’s Prompt Care service. The front desk staff was competent, and checked me in quickly. The radiology tech who took my x-​ray was awesome (five stars for him!) – compassionate, concerned for my comfort, and personable. I was seen by a nurse practitioner, April Berndt, NP, who I found to be dismissive of my concerns and in a rush. She had a technician splint my wrist and told me to return in a week. When I went back to the front desk to make the follow-​up appointment, I was initially given a slot that worked for me. On my way out the door, the front desk person stopped me and stated Ms. Berndt could not see me at that convenient time after all. Oh, and she’s only available two days weekly. I said I’d be happy to see another provider, but the front desk insisted I return to the same NP. I scheduled an appointment that did not really work with my schedule, then later canceled it. I’ve decided to follow up with Triangle Orthopedics. I’ve heard nothing but good things about them from friends who’ve had injuries and gone there.