Intrex Computers

I took my computer to Entrex in Chapel Hill to have the virus removed. I told a man in the back that I wanted the computer debugged and to install AVAST, which I had paid for. The man said they could do the job. for $ 175. When I picked it up I asked if Avast had been installed and he said yes, and that the virus were removed.
Totally UNTRUE… I trusted the store to do what they said they could and would do.
.They refuse to correct the problem.
They will not refund my $ 175.00
How very disappointing to have a local Chapel Hill business that treats customers with such contempt.

Brought my computer in for repair — was stunned at the cost. Then I had to pay an extra $ 100 to have my desktop restored. Everyone was very nice, and they sure know what they are doing. Almost two months later, I realized there were a few things missing from my desktop when I went to use them. Called, and was told I would have to pay another $ 100 because it was past the 30 day guarantee. I think that is wrong — they should stand behind their work no matter what. And, they don’t offer a discount for seniors, and the $ 50 fee for diagnosing the problem is extra, not included in the total fee. I will not be using them again — can’t afford it, and now I have lost my respect for them.

Locally owned computer store. Offers a great selection of cables of every kind. Stuff you will never find at a big box store. They also sell bare bones hard driver, memory etc at commodity prices. But even if you are not a computer geek, the knowledgeable staff will help and keep you from buying the wrong thing. They all know what they are doing and will take the time to help you figure out what you need.

I was going to give this place 2 stars (maybe 3) but they were going to charge 120 dollars to do a machine transplant. Which was more a long the lines of the REALLY?! to me
So i went a long my way of buying the case I wanted and moved on to another place.
Then I came back to return the case after the guy who was going to help me ran a quick analysis on the machine and we determined it was the power supply not the starter on the case. A very unhappy manager/​owner… some guy with the code to return comes from the back acting like this is a huge inconvenience to him. (tone of voice and determiner) Then proceeds to try to hurry me into picking up my power supply so he can do the return, complaining at the front about something or another the whole time. (there was one guy who was pretty chill who I dealt with first… i give him 3stars)
long story short… these guys MIGHT know what they are doing. MIGHT. I’m just not going to give them the satisfaction of proving themselves…
Go to Dunvipe computers in carrboro, then come her to get the part you need, then take it back to Dunvipe to get worked on. If there was another place with the parts I would say go to it.

I don’t think I’d be comfortable comparing this place to Best Buy or the like, since they fill very different rolls in computer purchasing. You go to Best Buy for simplicity and the comfort of corporate familiarity. You go to Intrex for quality and the ability to customize.
The people who will get the most out of this store are hardcore computerphiles who can buy the individual parts they sell and put something together with them. You can get some decent customer service as well, and you can but computers whole like any other place, but the store loses some of its luster if you do that.
I’ve only come here for simple accessory needs, so I can’t speak to their ability to assemble or upgrade things, but their know-​how has served me well in the past and I expect it to do so in the future.