Ace Town & Country Hardware

Always helpful when I come into the store. The woman in the paint department was very great with helping me find the appropriate supplies for my project. Great customer service.

How wonderful to still be able to shop at a hardware store not taken over by a huge corporation, where the staff is friendly and the store not so big it takes a golf cart to traverse. This store has a bit of everything I need and a knowledgable friendly staff. In addition they have the goodies I love — bird seed, garden items and a fabulous Christmas selection.

This place is great – it’s super convenient to my house, it is not such an expansive cavern that it takes half an hour to walk to the one can of paint that I need, and there are always (always!) employees willing to help. The last time I was in there I had a nice chat with an employee over different approaches to completing a project.
I never get this kind of customer service from the big box stores. Even if Ace is more expensive (and I’m not convinced that’s the case), the time savings is completely worth it.

Great customer attention. Unlike the big box stores, the employees notice when you look like a deer in headlights and they actually speak to you, typically using very foreign words like: «may I help you find something». Or like the employee that apologized for spending too much time looking something up for me on the Internet. Granted, that apology would never be necessary at one of the big box stores.

I have become a convert from Lowe’s/Home Depot to this Ace store for two reasons. For one, it’s much easier to get in and out of and it’s closer to my house.
Second, and most importantly, upon entering the store a knowledgeable employee will greet me and ask how they may help. Then they will lead me to where I need to go and boom, I’m done. At Lowe’s I end up wandering around the caverns of that building — back and forth, is it here? down there? did I pass it? — until I’m exhausted.
Ace pretty much covers 99% of what most people go to the big box stores for and the prices are not significantly higher. The time and energy saved more than makes up for an increase in cost. Plus they’re very friendly.

Good for the quick pickup of items when Lowes would be too long of an ordeal. Prices are higher but its esentially the 7 – 11 of hardware stores

I would give this company a negative number, because thanks to them, I’m about $ 400 poorer.
I’m like one of those fat girls who loses a lot of weight but then still thinks like the fat girl — I used to own a Durango, but now I have a Mini Cooper. I thought that two Adirondack chairs would fit in her — I was wrong. Well not totally — they fit, but they only fit after one of the employees ripped a part of my interior from shoving the chair in my car (around the time I had said «I can leave one here — I just live one exit away» «I can get it in, ma’am.»).
I was feebly trying to put the chairs in my car when an employee was nice enough to come over and offer to help. That is when he ripped the part of my interior. At the time I heard an odd noise, which just sounded like that noise you make when you run something against the roof of your car, almost like a zipper being zipped. I should have said something when I heard that noise, but when I heard it, the employee looked in my car and said nothing. It’s my fault for trusting him to report that he had ripped something.
So I drove home, took the cute little chairs out, took a nap, and then went to run errands — I noticed an odd look, and it was the ripped part. So I thought «This is annoying, but they’ll at least pay for half of it – it can’t be that bad.» I was also wrong about that — it cost about $ 450 total.
I went back the next day, and showed the employee what he had done to my car. He said «oh… Give me your number and I’ll get in touch with you.» I didn’t blame him, I didn’t yell, call him names, demand money… I just told him factually what had happened, and told him how much the dealership had quoted me for a repair. He called me and told me he needed proof of the estimate. So I brought him the estimate, and his manager/owner’s wife called me.
Wow, what an awful experience. She also, like the people at Durham Take-​Out who I talked to, must not have been trained in the «customer is always right» business. In essence, she said that I had ripped it when I got the chair out (the hole was a hole-​punch shape, not a long tear) or when I went over a bump (right, because everyone knows the bottom of Adirondack chairs are sharp and can puncture things), that the store’s insurance wasn’t going to pay for it because of the aforementioned reasons, and that I changed my story (I had worked the night before, gotten a few hours of sleep and had just woken up when I spoke with her — I didn’t realize that in order for Ace Hardware to pay ANYTHING, I had to have rehearsed the conversation beforehand so I could say, on a 100% accurate timeline, what had happened).
They paid nothing. Didn’t offer to pay my deductible, half of the total cost… Nothing. The woman had an accusatory tone in her voice when she spoke with me, wouldn’t meet me even halfway, and said that she was siding with her employee… So, I returned the chairs and told the employee who took the return what had happened. I believed HER apology much more than the one offered by the «manager» and it sounded much better than the LACK of apology from the employee who ripped it in the first place.
Yet, her apology didn’t pay for the repair.