UPS Customer Center

Why do we always get everyone ‘s deliveries! I should start my own Delivery Service! Happens with Post Office too. People need to slow down & READ the address!

This place has had my packages since last week and everyday it goes out then by the end of the day they say due to severe weather conditions the delivery has been rescheduled. B. S. The snow has been cleared from the streets since last Monday. F$#& this place.

The customer service at this location is poor they don’t even know where the package is even though the packet tracking info on hold for pickup says it’s there

Okay. No. Need to give no zero stars!
Receptionist «. We don’t have record of your package»
Me «here is the voicemail someone left telling me to pick it up at this time»
Receptionist «oh! That is Bill! He calls to tell you your package is here»
Me «can I get my package»
Receptionist. «It’s not here»
Me «but someone named Bill called me to tell me it’s here»
Receptionist «yes, bill calls when packages are here»
Okay so you get the drift. First, I was here on Friday December 11^th at 8pm. I drove thirty minutes to get here. Bill called and told me my package was available after 7:30.
My package from Omaha steaks was shipped to my old address by my boss on accident. Time sensitive stuff since it could spoil. When I got the email notice alerting me of the delivery I immediately caught the mistake and sent in a change of delivery request which was approved through the website. However, it must not have truly gone through since it went to the wrong address anyway. After many worthless calls from Omaha steaks to UPS, my boss to UPS it was resolved to pick up at this hub.
The pace of the customer service staff was slow. No urgency even though there were lines. One front in rep (a blond curly haired lady) was sitting on a conveyer belt acting as the Greek chorus to the other reps. Two other people in front of me had similar messages to pick up packages only to make the drive and find out their package was not there after all. One poor fella paid $ 50 for overnight delivery and was on the phone with UPS arraigning his pickup since 10am only to find the item wasn’t there as guaranteed.
After my customer service rep (I don’t know what else to call her but customer service was not happening) shuffled away for about thirty minutes to find my package she came back to tell me it was gone WITH A PLATE OF FOOD IN HAND! I kid you not!
Basically my package is somewhere only Bill the phone call guy knows where until Monday. Unfortunately at that point even if it’s delivered to the wrong address it will be too spoiled for my old apartment tenants to enjoy.
The customer service area was filthy, disorganized and clear that packages were not treated with care. Not only was my rep multi tasking by letting me down and getting her plate of food but there was a pizza box from Paisanos the staff was clearly snacking on in front of house.
Stuff happens. However at this location it happens a lot based on reviews over the years. Being holiday one would think they were playing to win since it is their peak time.
If you need to get a package shipped you’d find better luck with any other shipping service including Going back in time and using an Ox or mule on the Oregon Trail. If you want useful honest information try a online psychic. If you are looking to waste time UPS is the place to go! Shame on UPS.
UPDATE: (it doesn’t get better)
— The UPS customer care center emailed me at 2:41 in the morning and offered to hold my package until the 18^th at the center. A few things… uhhhh they clearly didn’t comprehend my complaint because the point of me picking it up on the 11^th was to get it before the food spoiled
–I’m pretty sure they weren’t doing me any favors because it’s within the package pickup policy to hold.
— Omaha Steaks called the center this morning (the 14^th) to inquire about the package and they hung up on them
–A manager called me this morning to apologize and seemed to acknowledge there was an operational
Problem and «she needed to figure out what happened Friday»
I’ve now added carrier pigeon to my list of preferred options before UPS.
Happy Christmas and Merry New Year! Hopefully everyone else has a better time shopping shipping and picking up!

Worst UPS ever. Claimed package out for delivery for a priority package for over one week. Called customer service. They 100% guaranteed package delivery each time I called. Finally, called here. Two calls two different answers. «On the truck» or «In the hub». Still waiting for resolution. Will NEVER use UPS out here if I have a choice.

My packages are continually delivered to my GARAGE rather than the front door. I will complain — then make them come out and re-​deliver — then it starts all over again.
I pay to have my packages delivered so I do not have to lug them up the stairs — when they are left at the garage location — packages can be easy prey for theives — in addition they have left them behind the garage door and I have run over them — not expecting the packages to be delivered there.
Also I cannot see that I have had packages delivered if you are leaving them at the garage… you are paid to climb the stairs — and knock on the door to deliver packages. DO YOUR JOB please.

So the package is sitting on the side of the road, not even in our driveway. We cannot see the road from our house, so who knows how long it has been there? No ice, no snow, just a lazy UPS driver. Nevermind that we have repeatedly filled out the customer preference to deliver to the front door. Too heavy to lift with my shoulder injury. 2 calls to UPS, which assured me package would be redelivered — 3 hours ago.

horrible service, lack efficiency. called days before my package was due to arrive to ask them to hold my package for pickup. The morning when it arrives I called again to make sure it’s there on hold. Got there after work, waited 45 minutes and they couldn’t find my package. They told me my package is probably some where in the facility but they just can’t find it, so I should just go home and ask the sender of the package to start a trace to locate the package that’s «most likely» at the facility, where I was standing and waited close to an hour… horrible horrible horrible service… if you can avoid using UPS or at least avoid this facility please do so, it’s for your own sanity.

2 packages were to be delivered Tuesday ²⁄₁₇. Monday evening we had 3 inches of snow. Tuesday my package was out for delivery (yay!) then I got a message «Severe weather conditions have delayed delivery. /​Your delivery has been rescheduled for the next business day.» Roads were dry to the bone when I went out Tuesday afternoon, but ok fine.
Wednesday ²⁄₁₈ Out for Delivery, but then «An emergency situation or severe weather condition has delayed delivery.» I did get another package delivered via the Post Office (USPS was closed on Tuesday) Post Office 1, UPS 0
Thursday ²⁄₁₉ Out for Delivery. Spoke w/​the FedEx guy at work asked if they were backed up, he said no they never closed. At 8:45pm then got another «An emergency situation or severe weather condition has delayed delivery.». FedEx 1, UPS 0
Friday ²⁄₂₀ Out for Delivery. Called customer service, they are worthless. Can’t tell me anything more than what I see online. How is that possible? I’m sure they have GPS units on the trucks. Rep kept blaming it on the weather… it’s been sunny the past 2 days and all roads are clear! If I can get my 2000 Honda Civic out of my driveway, you can get the UPS truck to my door. Honda Civic 1, UPS 0
Cross your fingers I get my package today.

I’ve been a customer of this store for several years now with both the old and new management. They always get my packages shipped in a timely manner and are very efficient in doing so.

Avoid shipping by UPS if you want your package to get to the correct location! Repeatedly we have had packages dropped at our house that are not ours. The address on the package is correct but the drivers leave it at the wrong address. When I try to call to have them come back, they react as if I was the cause of their error! Incredibly frustrating… and even more so to the real owner of the package!

This location went above and beyond for me this Christmas Eve. I had packages being shipped to my work, which is closed for an extended period over the holidays, so I had to arrange for them to be picked up from this location. Unfortunately, the packages were out for delivery on the truck so I had to call UPS and arrange a pick-​up time. I saw online that the packages were ready for pick-​up and I drove all the way out to UPS to be told they were still on the truck that would not be returning until around 5 – 7 PM. The customer service counter was scheduled to close at 5? How was I to pick up my packages? The phone rep gave me the direct number to the guard tower and brought out my packages around 6:30– a whole hour and a half after closing. I had my packages for Christmas and was impressed and very grateful for such a caring, personal experience with UPS.

UPS operations and service is terrible!!! I ordered two items from one store some time ago. One package was shipped to my home. The second package of similar smaller size was held by UPS at a branch for receiver pick up, for no reason. Moreover, they never contacted me about the change. I only found out about what they did because a called to track the very late package. When I told them that I never asked them to hold the package for pickup, they said they would change it back to be delivered and that it would be delivered to my house by today. And it’s not here. So I called and they said it was never put on the truck and they don’t know why it was not! Now I have to wait for someone else to call me and tell me «my options». What an awful operations! This is their business and they are so incompetent! Several weeks ago a vendor had a box delivered to my home and the driver dumped it on the side of the driveway half way up! Awful!
I will use the U.S. Post office to deliver packages, and request vendors Not use UPS to send me items!
It is after 8pm and I still have not gotten a call back about my package… a Christmas gift that was ordered in ample time, but will not be delivered before Christmas! Terrible service!

If you live in this area, use any other shipping company besides ups– fed ex, dhl, passenger pigeon, amazon drone, pony express, and even, god forbid, the United States postal service.
Whether shipping or receiving, you are not safe from the incompetence of this shipping center.
On shipping. I shipped 2 time sensitive documents using their overnight service. Both were dropped off at the same time, going to the exact same location and guaranteed for delivery on Monday. One of those documents arrived on time as expected. The other document decided to take a tour of the United States, and arrived on Wednesday.
On receiving. I always procrastinate my Xmas shopping. I’m usually at the mall on Christmas Eve or spending $ 3,487 on shipping to have presents overnighted. This year, I decided to try some self improvement and do my shopping earlier. I ordered my wife’s present from amazon a whole 10 days prior to Xmas and with my prime membership had free 2 day shipping. «What a stress free way to do things,» I thought to myself. UPS decided that I did not deserve to be stress free. The seller decided to require a signature for the item. Not the fault of ups, but it does make delivery pretty tough. Like most families, my wife and I have to go to work during the day. We are not independently wealthy nor unemployable so that we would be available between 11 am and 1 pm when ups attempted to deliver the package. Nevertheless, I knew that I would need to call ups to put the package on hold so that I could drive to the chantilly ups center and pick up the package. And that’s exactly what I did on the evening of December 22^nd and was assured by a customer service rep that I could pick it up after 8:30 am on the next day. Well, I arrived at the service center at 9:00 am with my ticket and id at the ready and ups tells me that they did not gave the package and the driver was attempting to deliver it again. They tell me they see no indication that it was put on hold. «My ticket says final delivery attempt, though, why would it be sent back out?» «We decided to send all the packages back out a fourth time because it’s Xmas». «Is there any way to contact the driver to see what time he/​she will be in my area?» «No. «. «Can I authorize you to tell the driver to leave the package without a signature?» «No.» «I’m leaving to go out of state to spend Xmas with my family and won’t be back until after the new year, is there anything you can do?» «We will only hold the package for 5 days so it will likely be sent back to the seller». Well, thank you ups for teaching me the true meaning of the holiday season– self-​improvement just does not work, the best gift to give your soon to be ex wife is love, wrapped up in an empty box, and don’t trust a company that thinks that short cut brown shorts is an appropriate fashion for their drivers.

This place is out of the way in some industrial park area of town, near the airport. Beware that if you go online and change delivery option to self pickup but then want to change it back to next business day delivery (even if you wanted to quickly change it back in 5 minutes), you have no choice but to pay a change fee of $ 5. I tried calling them but they weren’t helpful.
When I went to pick up, the staff was friendly and seemed overworked. I picked up my package on a Saturday morning which was the day after I got a delivery notice from UPS. There was a guy before me whose package wasn’t unloaded from the truck and they DO NOT UNLOAD ANYTHING ON SATURDAY at this location. He offered to go find his plumbing orders on his own but they said no. Make sure you wait for them to call you within an hour of you pickup request or call them before you go to make sure they have actually unloaded your package. You don’t want to drive all the way out there for nothing.

Freaking horrible! Two deliveries in a row left in pouring rain. They were Extremely Urgent envelopes. The contents were ruined. When I tried to make a complaint I got the help desk in Central America. The contents have no dollar value, so they are basically unable to correct the situation or make it right. I can’t imagine using this business or recommending them. Ever.

They had my address as not deliverable and I have been receiving packages for 9 months I had to give them directions! I invited them to use google maps.

I picked up a package here on Saturday late morning and I was the only one there. I was quickly in and out so I can’t complain there. There was tons of parking so that was another bonus. The employees aren’t the nicest but what do you expect working on a Saturday at UPS?

I am usually a fan of UPS, but my experiences with delivery to my home in South Riding have been less than stellar. Today was the last straw, prompting this review. I have had several packages shipped to me via UPS. Each time, the drivers drop whatever they are delivering in my driveway without even bothering to ring the bell. I don’t mind so much when the sun is shining and I have no worries about damage to the boxes contents.
Today, it was pouring rain all afternoon. I was working from home, Not only did they not ring the bell, they left a cardboard box which contained an electric buffer out in the driveway in the rain, I didn’t realize anything had been delivered until my husband came home and brought this nasty, water-​soaked cardboard box up the stairs. Couldn’t they at least have covered it with plastic… or maybe rung my doorbell?
Luckily the item was packed well. However, based on the latest experiences I have had, it’s clear to me UPS does not care about my shipments. Apparently these drivers are the laziest ever or just have so many deliveries to make they can’t afford to take a moment to ring a doorbell. The USPS and FedEx drivers always manage to bring packages to my front door and deliver with no issues (and a smile). What gives UPS?
If I have a choice of how something will be delivered to my home, it will not be with UPS.

Had to stop in here to pick up a package that UPS attempted to deliver three times. The company that sent me the package specified that UPS get a «signature from a live person» or words to that effect. Meaning I could not sign one of their forms and leave it on my door and expect them to leave the package.
So I stopped in here on my way home from the Airport.
It was after 5:00 pm — so I had no idea how long the lines would be. Turns out I was able to get in quickly, provided my tracking number and Drivers license to the lady at the counter, she retrieved my package, and I was out in less than 5 minutes.
Great customer service!
NOTE: The address listed here in Unilocal is currently incorrect. The correct address for this location is:
4455 Stonecroft Blvd
Chantilly, VA 20 151