Master Works Painting & Remodeling

We found Master Works Painting and Remodeling in the 5 star Loudoun contractors booklet that is mailed to my house annually. My wife and I decided to build a wet bar in our basement and after getting a few quotes from different companies, Master Works gave us a competitive price.
There were a few issues that we encountered during the process, however, the communication that our Project Manager and Owner had with us was excellent!
We were given certain allowances for different items (ie. granite, cabinets, tile) that we had to stay under, but we did not know how much these items cost until we would choose the particular item and then would realize that it exceeded our allowance. This resulted in us having to either go back and identify a cheaper item or pay the difference. An itemized list would have helped with the process to show exactly how much we were spending on each item (we received an itemized list for our «allowance» of each item, but we never received the FINAL itemized list to show what we actually spent).
This small project took 6 months! However, most of the delays were from Master Works’ subcontractors/​manufacturers i.e. we received a delivery of the wrong color cabinets. We notified Matt (Project Manager) and he immediately resolved the issue however it took a month or so for the correct color cabinets to finally arrive. Not only did the Project Manager keep me updated on the status on a weekly basis, the owner Mike Wilson would call me in the evening to reassure me that they are making sure that the project would be completed before a house party we had planned. I also want to add that the actual workers who put the wet bar together were very friendly, professional, and courteous to both my wife and I.
Master Works kept their promise and finished the wet bar before my house party. We received numerous compliments and the wet bar looks immaculate! Kudos to Matt (Project Manager), Mike Wilson (Owner), and their workers! The next time my wife and I need any sort of renovations or additions to our home, Master Works will be our number 1 choice.

Do you appreciate non-​responsive businesses who show up for jobs 24hrs late? Do you enjoy being yelled at by the owner of such a business when attempting to discuss a miscommunication? Do you jump with joy when prices are artificially inflated after you do something as ridiculous as request an itemized bill? Do you find yourself yearning for intimidating legalistic threats due to the incompetence of others?
Well, then MasterWorks Painters can meet ALL of your needs!
After a terrible experience in which MasterWorks showed up a full day late to paint our house and never got in touch with us regarding finishing the job, we never received a bill. However, six weeks later, we did get vague voicemails on our phone quoting two different balances due. When we tried to return these calls to request an actual bill, their voicemail box was full. Eventually got ahold of the owner, from whom we requested an actual bill before we paid the balance due. He refused and threatened to place a mechanic’s lien on our home.
Note: We were 100% willing to pay — and said so. We just wanted an itemized bill for the work done, as we were allegedly paying by the man hour and there had been some issues during the job. A bridge too far for MasterWorks! It was particularly awesome when my husband called the owner back after the lien was threanted and the owner LIED about his conversation with me, saying I’d refused to pay *anything.*
After consulting three lawyers, we learned there is essentially NO burden of proof to place a lien on a home in VA. Awesome. This guy gets his gander up because we want him to basically give us a receipt and he can place a lien on our home willy-​nilly. They had us totally over a barrel. When we called to arrange payment, the balance due had jumped from 1200 $ to more than 1500 $. WTF?!
Intimidated by the threat of a bogus lien placed on our (on the market) property, we followed our lawyers’ advice and paid the amount in full. We will, however, be filing complaints with whatever county/​town gave them their business license, Angie’s List, the BBB and the Attorney General… to start.
Hire MasterWorks Painters at your own risk. Get an estimate in writing, and consult a lawyer. Protect yourself! I wish we had…