Truwest Credit Union

Long time member and had nothing but good to say about them, until my husband lost his job in 2011, six months after buying a new house. We tried to be proactive and free up cash by refinancing his Truwest auto loan. They refinanced, but it ended up only saving us $ 50 a month and they cut our credit card limit by eighty-​five percent. I understand that they were worried that we would live on credit, but we didn’t, we lived on the savings account we had in their bank. As with a lot of people we were under water in our Truwest mortgage and we spoke to them several times about modifying our loan. They refused saying that we could not afford the loan. We know we can’t afford the loan, that’s why we are trying to modify it. Finally we ran out of money

These people used to be much better when it was motorola credit union. its been downhill in terms of customer service since then. Seems like these people hire the cheapest labor they can — try doing anything slightly complex and they suck at their process. There always seems to be a fat white lady or native american woman breathing heavily trying to avoid doing anything if she can in the day. tellers are capable of nothing more than menial jobs. Never refinance an automobile from here. Their customer service seems to be non-​existent. I have excellent credit, and was approved for financing an automobile. When i got here at 4pm the lady seemed like she wanted to just get the hell out at 5pm. She started with — you don’t have an appt, you are not approved, you are pre-​approved. 10 mins later I was magically approved. I got frustrated trying to get my car financed — then i said, f this, I am just getting cash from my account and giving it to the seller. I will refinance with someone else later. Ta;ked to asst manager, Turns out — they won’t give me my cash from my account cos they cannot provide more than 3K in cash without 2 day notice. So I said — get me an appt for tomorrow — she says — we don’t give appts. So how come you wanted me to have had an appt in the first place for closing on the auto loan. When i expressed disappointment, the lady manager scared me — saying you are getting in my face and I should leave. So much for being a 15 year member.

Criminal Banksters stole money from my account don’t believe all these people just because the bank is nice and friendly yeah they want you to give them your money so they can find any little reason to charge you! they took $ just for using my card too much wtf? do you really want these guys taking your money for using it? really? buy gold if your trying to save don’t waste your money with these guys there horrible !

Love them, been a member since 1997 when they were Motorola Employees Credit Union West. I recently bought a new home. I worked with Kelley Birt on my mortgage, and she was great. Got me approved and through underwriting in less than 3 weeks, she probably could have done it faster if we needed her to. Highly recommend the very personal and professional experience they offer.

I went to this credit union to make a shared branching loan payment. The gals were friendly, but I was really shocked at the appearance of the teller who helped me (Nicole). She was wearing a long sleeved credit union shirt which was horribly wrinkled and a large, gaping rip at the right elbow. Her elbow would stick out whenever she bent her arm. It was so obvious and really sloppy looking. I was so embarrassed for the credit union to have someone working with members who looked like that.

After 1.5 years at Truwest, I recently had a teller put a two day hold on a check deposit, after several questions it came down to being the tellers choice to do this. I was taken aback as I have no account overdrafts ever, and this company has never had a check not clear, also all the bankers and tellers have told me it is policy to fund deposits same or next day. After a letter to Truewest I received, a call from the branch manager, confirming it is teller discretion to hold a check and what I have been told by every banker and teller was incorrect. I think their growth has diminished this company. I could relate stories about loans that should have slam dunked that got shelved, way to much typing involved. I will not turn say they are the terrible case some banks out there are but I will no be the advocate I have been in the past. Currently taking recommends for new bank.

Terrific credit union. Joined many years ago when it was still the Motorola Credit Union. The staff is very friendly (almost like family or friends). We ended up dumping Bank of America in 2009 after they tried to «upgrade» my Mastercard card to an unwanted (and useless) American Express card, started to mess around with how they reported our mortgage balance and actually gave money out of my account to someone who was NOT on my account. All of our savings, checking, money markets, IRAs, etc are now with TruWest.

Great CU — better than any bank