Solaris Dental Health

My previous dentist recommended that I get three fillings and remove a bump on the the inside of my lip. That dentist told me the bump was a swollen saliva gland and l he could cut it out for $ 250. Because the cost of the three fillings and the saliva gland removal, I didn’t feel right about the previous dentist. That’s when I found dr. Bianca McWilliams at Solaris dental.
Bianca x-​rayed my teeth but only found one cavity and recommended only one filling. Bianca also recommended I leave the saliva gland bump alone and explained it might subside, which it did.
Consequently, I am happy and relieved that I didn’t have to have extra holes drilled into my teeth and not to mention waste money for no reason. If you’re looking for a straightforward comfortable dental experience I highly recommend DR. Bianca McWilliams Solaris Dental.

I had not been to a dentist for many years because of my fear of dentists and the news that I believed would accompany an examination of my teeth. Dr. McWilliams was amazing and put me at ease the moment she came in. She walked me through every step she was doing and continued to ask me if I was okay throughout the process. Her assistant, Toy, is great as well. They make a great team and do the job efficiently and effectively. My teeth felt great after my cleaning and she was glad to inform me my teeth were not as bad off as I had assumed. I will see her regularly for my cleanings and refer my friends here.

After having a horrible experience with another dentist, I came here and was very pleased. Bianca is a great dentist. She is very honest and was sympathetic about my new fear of dentists. My daughter has received amazing care from Bianca as well. She not only helps my daughter maintain a perfect smile, she makes suggestions on ways to improve oral care in the future. She is one of the reasons my daughter is now going to college to study dentistry.

Find a different dentist!
Since I was a toddler I have visited the dentist every six months. I have a mouth full of fillings and a 30 year old crown, so I am no amateur when it comes to identifying whether or not I am getting good dental care. I have never had a dentist clean my teeth until I visited Solaris. Yes, your dentist is the hygienist at this office. And that’s not a good thing. You want someone specifically trained in this art — yes is is an art because some hygienist are really great and others leave you with bleeding and sore gums for days. Cleaning teeth is not the primary focus of a DENTIST’s training.
While the end result was ok, the process was one of the worst I have ever sat through for a teeth cleaning. The tube suctioning water repeatedly grabbed my tongue, iips or cheek. Since it wasn’t suctioning properly, it caused water/​saliva to build up and caused me to start choking/​coughing. Not what you want happening when sharp instruments are in your mouth. I was poked outside of the lip and other odd areas several times after the dental instrument apparently slipped. In scraping the teeth, I have never had anyone put the pressure on my teeth that this dentist did. There were several other issues. The cleaning itself I would rate a 2 because the end result was mostly satisfactory.
The dental equipment used to take pics of the teeth is not very current. Nothing is done for patient comfort (e.g. headphones hooked to a television so you can’t hear the noise of dentistry.).
The absolute worst thing about this dental practice is the MEDICAL procedures offered. I would give ZERO stars for this alone. A TV in the waiting room continually flashes a list of all the procedures the office offers. Examples include botox and hormone replacement therapy. The worst of this list in my mind is that they offer trigger point therapy. I receive that therapy for neck problems from a doctor board certified in pain management AND anesthesiology)). A needle containing steroids is inserted in multiple area (I typically receive 10 – 15 shots in my neck and shoulder). It is a procedure not without risk. One complication is that the lung is right under common treatment areas and even the most accomplished of doctors can nick the lung. I spent 8 days in the hospital with a collapsed lung a few years ago caused by a medical error in placing the needle. Do you want your dental office performing this type of procedure???
PLEASE see a doctor’s office and not a dentist’s office for medical care. Don’t use a «medical spa» that doesn’t have a doctor with a background in the procedure you want sitting right there and actually performing procedures in that office. There are doctor’s out there performing procedures they have had one day of training on. Research the doctor’s history… don’t make assumptions.
There are also“medical spas” out there that are «supervised» by a doctor. That often can mean that a doctor does absolutely nothing but lend his/​her name to the spa so that a spa can claim the procedure is «supervised»” by a doctor. (botox, fillers an lasers are common procedures performed by non-​doctors at medical «spas» where there is actually no doctor around) This is done to get around state laws that require «supervision» by a doctor for the procedure, but all they are doing to using a piece of paper to state the «spa» personnel are being «supervised». Make sure there really is a doctor actively supervising staff!!! Don’t be foolish and risk your health to save some money. Rant over!

DO NOT USE Dr. Bianca McWilliams or Solaris Dental Health!!! She is very unprofessional and rude! Dr. McWilliams placed a crown that failed a short time later, she refused to help resolve the situation, nor refund my out of pocket money paid to her, knowing I can not resubmit this to my insurance for five years!!! I am now stuck having to pay $ 1500 out of pocket for a new one! Her response thru email was «unfortunately whatever happened for the crown to break is unknown (I) was in for a cleaning 6 months after the placement of the crown and it was not broke then» ??? She did not x-​Ray this crown or exam the crown what so ever at that time so how can she say it was not failing then!!! Dr. McWilliams was well aware of this «issue» after x-​rays showed cracks/​fractures in the crown were taken at a different dentist office, these pictures were sent to her office 6 months before the crown finally broke in half. She will not except my phone calls, return my phone or email me personally and after I made 3 separate phone calls into the her office her office manager Michael threatened me a restraining order!!! (Funny I called Chandler Police dept. and not only were dumbfounded they advised me on what to do with this) I have never been treated so horribly and experience such unprofessionalism from a medical office in my life! She is cowardly and hides behind her ever changing staff!!! Obviously she treats her staff the same as her patients! I would not recommend Dr. McWilliams or Solaris Dental Health to anyone ever!!!

Although Dr. McWilliams herself is always courteous and professional, her office staff has been her undoing. I have had several phone calls over the past few years from rude receptionists either forcefully rescheduling my appointment or tryinig to get me to come in and complete work that I didn’t need (a tooth on the watch list would all of the sudden need to be filled).
This latest experience was the worst. I had several fillings completed over a period of two days. My insurance paid their part and the rest was left to me. Simple enough right? Wrong. Each time I asked, I got a new total. They couldn’t give me a conclusive total. Somehow each time I asked, the number kept going up (172, 320, 340, 445, etc). I finally became sick of arguing and wasting my time and agreed to pay a total of 445. My insurance sent me an invoice shortly thereafter that proved I overpaid by around $ 30. I have attempted twice now to retrieve that refund and have to get any money back. The first attempt resulted in a letter being sent to me two weeks after my inquiry listing out why they didn’t owe me anything. Among the many other errors on this hand written invoice, there was some pretty poor math. Apparently in their minds, 50+22=82 Nice. I informed them of their mistake again two weeks ago and asked yet again for a refund. No contact since. Really professional.
The office staff is rude, condescending, has no follow through and is apparently inept at basic math.
If you are looking for a fun filled adventure akin to a game show when it comes to paying your dental bills, this is the place for you (and behind door number 1…). If you would rather not play a guessing game with your dental care, perhaps another dental practice would be better suited.