Sante of Chandler

My mom stayed about a week at Sante of Chandler after a major surgery and was impressed. The staff made her feel well cared for, and the rooms were clean and comfortable.

Took my mother here because the nurses at the Mesa location were too slow getting to her room when she pushed call button. This place was even worse. One nurse wanted to leave my mother in a wet nightgown and wet sheet after my mother spilled her drink. Then when she asked for a blanket because she was cold, they told her she already had one. Finally, my mother fell because she tried to get to the bathroom because they never come when you hit the call button. She now has a fractured wrist because of their poor care. The food is cold and horrible. I had to take my mother out of here because of the poor care and get her a private caregiver in her own home.

I have tried to reach Mr. Hensen who is supossenly the owner of SANTE or ASANTE, or DSANTE, which ever the rehah. goes by. He has refused to call me in reference to a patient who was in the facility, and being abused by tech, saying I’m not taking care of her as she is to FAT, you take her. patient waited 40 minutes in the bathroom and know one would come in to help get her off the toilet, pt literally made a phone call to daughter so she could call the facility and have them help her off the toilet. pt suppose to be taking breathing treatments, well machine as well as the mouth piece was on the floor pt was never given the treatment. Nurses would lie to pt and pt’s daughter about giving medication when the Dr. hadn’t even changed order. much more i could write about, but hoping Mr Hensen would call me back so we could settle this matter like adults but apparently he does not seem to care after 3 e-​mails numerous phone call including the CEO Amy. i am not letting this go I will do everything in my power I will involve everyone I can including the higher up, meaning state boards, licensing, aging and long term care medicare, auditing departments for charging pt“s for things when the staff was eating or drinking pt“s meals. thank god for cameras and recorders. i will take this to court and hopefully the nurses, techs, oc, pt, clinical directors, and witnesses will remember what they said as recorders do not lie. So please Mr. Hensen you have my number please call me. Will try again and will call to Oregon, Scottdale in AZ. Chandler, Mesa one way or another i will not stop til i speak to whom ever is in charge thank you PN, AZ.

LOOKS ARE DECEIVING!!! Beautiful facility but AWFUL care. I am a pharmacist and visited many rehab facilities for my mother. Sante drew me in because of the looks. What a mistake. My mother was in the facility for a broken hip. The nursing staff is HORRIFIC!!! They were refusing to call the md to get my mom pain meds her first night there. Sofie the rn on duty argued with me for a half hour as my mom lay clenching the bed sheets due to excruciating pain. Sofie insisted the pain meds my mom was on was all she needed, even though she was getting additional morphine every 2 hours around the clock in the hospital. The rn had no empathy or compassion for her. Had I not spent the night with my mom and fought for her, the nursing staff would not have assisted her with her pain. The nurses also let her go 10 days without a bowel movement. My mom was nauseus and hadnt eaten in 10 days due to this problem. Nobody did a thing the few times I mentioned my concern. Only when I contacted another md and found out my mom could have fecal impaction and perforate her bowels and threatened to call 911 and have her removed from Sante did the nurses FINALLY contact an md about her situation. The nurses didn’t even follow their own protocol for constipation and give her something as simple as Milk of Magnesia up to this point. There are numerous other lack of care situations that occured in the 12 days… nobody checked in on her for more than 6 hours, nobody cared she hadnt eaten in 10days, medication was given at various times instead of on schedule or with food as instructed. I WOULD AVOID THIS FACILITY. I spent every night for 12 days with my mom and witnessed the lack of basic medical care first hand. Once you are there they have you at their mercy because if you leave on your own Medicare will not pay.

My best friend has been in this facility for about 2 weeks for rehab for a neuro issue that requires physical therapy and occupational therapy daily. Seems to cater to Medicare patients. Here are my observations from visiting her frequently and asking her what she thinks of this place.
Pros: New clean facility, nicely decorated, staff is responsive to call lights. The PT facilities and café are very nice. Only one patient per room. Flat panel TV, fridge and microwave in each room.
Cons. Like most skilled care and rehab facilities in AZ, I never saw an RN. Most care is from nursing assistants (graduates of 1 month training programs). They have LPNs (Licensed Practical Nurses with one year of training) in charge and giving the meds instead of registered nurses. When my friend declined to take one of the routine meds, I saw the LPN reach into the dispensing cup with her bare hand to remove the med that my friend did not want to take. That means she touched all of the meds in the cup with her bare hand. That is a big infection control no-​no.
Overall, an OK place if you need daily physical therapy and occupational therapy and are not in good enough health to make the commute each day. My friend is really looking forward to getting back to her own home.

This is a terrific rehabilitation center. After my Dad had hip surgery, he needed a place to heal and get strong again. Sante of Chandler was it! It looks like a Marriott Residence Inn but nicer! Great, kind and caring staff, comfortable private rooms, and good food. I slept well at night knowing he was in safe care and he was very happy with his stay there.

This place is like a Hilton Hotel no kidding.
1. Their Chef (not a cook) …Chef Miller made a point to make my mother the kind of food she could eat and that she liked to eat. That was important to her recovery from surgery. Her illness had left her weak and she lost 75 lbs in one year. She has many food allergies and all the other place she was including the hospital sent up food she was severely allergic to. He made real mashed potatoes, real turkey from a turkey breast as well as the best darn grilled cheese with two kinds of real cheese and real butter the kind my mom (she) would make.
2. The rooms are cheerful and bright no hospital smell. Real carpet no linoleum here. A private shower, the newspaper delivered daily to her room. No kidding it was like a Hilton. There was a hair salon there that gave her a beautiful cut and style that was needed after an 8 week stay in the hospital.
3. The nursing staff was excellent! She is not always a peach to deal with when sick and weak, but they all were kind and compassionate. They had physical therapy every day and her recovery was quick.
I know that her stay at Sante was the experience she needed for her physical as well as mental health. I am so grateful to the staff at Sante for taking such good care of my mom.
FYI it does take Medicare. If you find yourself needing a place for rehab this would be the one to choose. We were at two others and to say the least… they stunk literally and figuratively speaking.