Gilbert Glass

Some time ago, I brought my double pane sliding glass door panel into Gilbert Glass to have them replace the glass which was broken. When I got the door back, the gaskets were hanging out a bit and looked very sloppy… I asked the guy who did the work «is that the best you can do with that?» to which he responded with a lazy «yeah». I took the panel home, took it apart and put it back together and it looked much better… and I’m not that handy. I will not go back to this place for any work.

Had the worst customer service experience at Gilbert Glass last weekend. The person working the front counter quoting us prices acted as if we were a waste of her time. And their prices were more than double two other places that we got quotes from. Those two other glass shops were within $ 5 dollars of each other. For some reason their prices were astronomical compared to other shops. Both my wife and I felt as if Gilbert Glass thought our small order was a waste of their time and figured if they quoted us a high price we would not put in an order.

Just hired Gilbert Glass to repair a glass shower enclosure. Gilbert Glass is literally 1 mile from my home. When I went in to get an estimate, I was told that I would be charged $ 60 per man per hour and that the max time would be three hours. I was also told that I would be charged $ 80 for the stick of channel they would be using. There was no advising of a trip charge. I asked the employee, «If it took less than 3 hours, would I be charged for the actual time?» and was told that I would only be charged for the time actually on site. When the tech arrived, we marked the time at 10:30 AM and he went to work. The work was completed and, as I was handing the tech my credit card, I noted the time at 12:15 PM, a total of 1.75 hours. The tech did an awesome job on our shower and that is why the 3 stars. As far as billing, the charge was going to be for the whole three hours. I told the tech that the agreement was for the actual time spent. He called in to his boss and the new amount was for 2.5 hours as he stated that he was here for two hours and they added a half hour travel time, even though the business is located 5 minutes away. The company does great work, but if you use them, get all billing in writing, mark the time of arrival and have the tech initial it. Mark the time of completion and have the tech initial it, and get in writing if there is a trip charge or not, and if there is, have it included in the estimate. Great work, shady billing.