Digitell – Verizon Wireless Premium Retailer

It’s unfortunate there isn’t an option for 0 stars. I was in this store for over 6hrs in a matter of 3 days and came away empty handed due to the staff not having a proper understanding of how to properly to do their job. Each associate, including the store manager, does NOT have the authority to make any decisions. They had to call a district manager to determine how to process things the right way, and furthermore they would go in the back store room to talk to the DM on the phone, leading me to believe they were hiding something.
This is NOT a corporate Verizon Store and should be avoided at all costs.
After refusing to work with this store any longer I went to a Verizon corporate store and all of my issues were resolved in less than 30 minutes.
I came from Sprint and was extremely excited to begin my contract with Verizon. While my cell service with Verizon has been excellent to date, this Digitell store left a sour taste in my mouth about switching over.
Lesson learned — go to a corporate store from day one.