Chili’s Grill & Bar

One of the WORST experiences that I have ever had at a restaurant, if I could give half a star I would. From the minute we were sat, what could have been a good experience just ran downhill. No one came to our table to take our drink order for a few minutes probably because no one knew we were there, when we got our drinks, we ordered an appetizer which came out incomplete, the White spinach queso which arrived with no queso (which its named for LOL) so we sat and ate chips and salsa… our chips were basically finished when our drinks finally arrived. NOT EVEN WHAT WE ORDERED. I ordered a short bud light and my boyfriend order a short rum and coke, a tall bud light arrived and a tall rum arrived, there had to have been a DROP of coca cola in there. We were not trying to party, we were trying to enjoy a drink with dinner. we had to order an extra coke with our meal just to chase his drink and was charged for it!!! After we finished our appetizer we waited for our food for an unacceptable amount of time. I was completely in shock and during this time not ONCE did our waitress come up and let us know what was going on or that it would be a minute, when she eventually did approach me, it was only to tell me that the reason our food wasn’t out was because MY food was taking a while because the cook spilled CLEANING SOLUTION IN THE DEEP FRYER. Outrageous. I will NEVER attend this Chili’s again and have made it a point to tell my family and friends about the horrible experience I’ve had. I’m completely disgusted and could hear the three tables that surrounded me complaining about their service and food as well. I didn’t feel comfortable eating the french fries after a harmful substance was dropped into where they are supposed to be cooked so they wasted food, and i wasted my money. My suggestion? CLEAN HOUSE. INCLUDING MANAGEMENT.

Worst service ever, had to wait an extra 30 minutes for to go order, order was incomplete and manager had nothing but excuses, don’t waste you money go to Cheddar

Awful services ! The manager does not care offered me dessert for our horrible service and cold food ! Then states he has been working with our server and not sure if they are going to keep him on staff, that’s not my issues ! I want what I paid for ! Place is horrible !

Here’s a breakdown of my experience.
1. Empty restaurant and took 30 minutes to receive food.
2. Great cheese curds only good thing to say.
3. Ordered babyback ribs and there was absolutely NO meat on these things. Basically just skin and sauce.
4. G/​f ordered prime rib burrito and the plate was extremely hot but the burrito was luke warm at its hottest.
5. Service was just okay.
All in all I feel like Chili’s is that restaurant you go to every 6 months because it takes about that long to forget about how crappy it is.

The food was pretty good but their service and manners were terrible. It took forever and there weren’t busy. And the waitresses were rude

Server 5 stars!
Food ugh omg salty salty salty. Greasy chicken tenders. Broccoli tasted like the bathroom smells. Mashed potatoes just gross.
Just close all the chillis already.
Our server was the best ever.

I’ve gone to this location MANY MANY times and I must say the service is always one way or another. At times they can be amazing and super helpful. But then there are these times when the people that work there are just down right RUDE. Today my husband called to ask if they delivered (an option that we had seen inside their store last time we were there) and the lady on the phone «Stephanie» hung up on him without even answering the question. I then called back and explained what had just happened and there wasn’t even an apology from her and no sense of remorse. Needless to say that we are definitely on the verge of never going back again.

I don’t know why this restaurant has only 3 stars at the moment, but I’ve been to Chilli’s in Maryland & this is the best location I’ve been to!
We have always had great service & the servers are all very nice & helpful.
The chips & salsa are the best… EVER!
Try the smothered chicken burrito– it’s DELICIOUS! And it heats up really nice as well!
The grilled chicken sandwich is also good & always a safe bet!
The chocolate molten cake is so good– we brought it home & we wished we had one for each of us! Haha!

Chilis is honestly one of my favorite sit down restaurants. I LOVE their Texas cheese fries, those things are to die for. Have tried several of their entrees and have never been disappointed. Staff is friendly and don’t bother you too much and don’t disappear for long periods of time. A great place to sit down, relax, and enjoy great food.

Definitely an improvement. We’ve been here a lot and this time our experience and the food was pretty darn good. Our hostess sat us as soon as we walked in, about 8 on a Monday night. Our server was Adriana. She was spot on. Attentive, not intrusive and seemed to be familiar with her job. Yippee.
C got his usual, the Kids Grilled Chicken ($ 5.19). Again, this is a great deal. The chicken was nicely grilled, not overcooked and came with a (full this time) ramekin of Corn Kernels. Maybe a bit too much butter on them but to a 9 year old, quite tasty.
Grandma C and K did the «2 for $ 20» deal. Grandma C got the Classic Bacon Burger. She said the burger was cooked as she ordered and everything tasted very good.
K ordered the Chicken Fajitas. There was a good portion of chicken and not an abundance of green bell pepper strips as there has been in the past. The Fajita plate came to the table sizzling as it should and the whole thing smelled delish. Winner winner Fajita Dinner. K said the Fajitas were very good.
I ordered the Caribbean Chicken salad ($ 10.39). The salad was good. It was a nice plate full of Fresh lettuce, pineapple chunks, mandarin oranges, dried cranberries, diced red bell peppers, chopped green onions, cilantro & sesame seeds. I had it with the honey-​lime dressing on the side. The chicken was slightly over cooked but not so much it was tasteless. Overall a good effort.
Nice service, great kids meal, good bacon burger, good fajitas, good salad, good pricing. 4 Stars.

My boyfriend and I come here about 3 to 5 times a month. We always sit at the bar and get really great service, the male bartenders know our names and what we like to drink. The food is always good, but the service is what keeps us coming back. My boyfriend always gets the crispy cheddar bites as a meal, they are delicious. I change it up all the time but often enjoy the boneless wings, steak fajitas, and always chips and salsa. We suggest trying the presidente margarita!
We love to take advance of the «ziosk» they have to play games during our visit. we also joined the rewards program and log in when we are there to utilize points for free food.

I actually like Chili’s, eat at the one by my house often.
But this location is HORRIBLE!
Went last night with a group of friends, food took about 45mins to get to us and was over cooked, servers reason was it sits under the heat lights. The place was not busy normal late Saturday crowd. Server lacked customer service. Talked bad about the restaurant, what she hated about the job and restaurant etc.
Needed a hazmat suit to walk into the women’s bathroom, bathroom could not be used. We all had to go down the street to a gas station on the way home.
This is one Chili’s I will never step foot in again… the one star is because I can’t complete without a star.

Came in about 30 minutes after being given a 15 minute wait for a to-​go order. Food wasn’t ready. Manager was clueless. Didn’t offer anything except «sorry.»

Well, I have been her numerous times and have always been satisfied. However, tonight an event that made me download the Unilocal app.
My wife ordered a salad and she discovered a fingernail in her salad. I couldn’t believe, I though it was a stem of some sort. Upon further inspection I can confirm relying on my 30 plus years of finger nail bitting, it was indeed a fingernail. Distusting.
We provided the finger nail to the waitress who said it was probably a stem. I agreed it could be and suggested she took it to the back and have others take a look then come back and tell us the results.
She never came back with the results and she acted like nothing happened. I laughed, my kids laughed, my poor wife sat staring at us eating our food like a little puppy.
No manager came over, no offer to take it off the receipt… nothing.
Very dissapointed, won’t be coming back. Well, maybe for a mani pedi when they are low on salad ingredients.
Blahhhh.
My food was good so I’ll give them 2 stars.

«Meh. I’ve experience better» is pretty much all I can say about Chili’s now a days.

Very good food and services yummy food and good drink very nice service I would come back

Food was good. Chips were crushed and salsa tasted like pickles but everything else was great. I love the game system on the tables. Perfect way to keep kids busy while waiting for food. Server Nate was excellent.

My husband, daughter and I dined at this Chili’s location five weeks ago for the very first time and then for the second time two weeks ago. Our first visit was one of the worst restaurant experience as we have ever encountered. My daughters grilled cheese came out 12 minutes after a food runner had dropped off my husband and eyes food. As you can imagine having a toddler who is who is hungry and confused as to where her meal is can be somewhat of an unpleasant experience. Aside from her food coming out 12 minutes after my husband and eyes my husband’s food was incorrect. But unfortunately we never saw our server again so we were unable to rectify the issue. And sadly we both waited till my daughters food came out to eat so both of our entrées were cold. We gave that experience a benefit of doubt thinking they could’ve just had an off night, and this was just a random thing. So we went again three weeks after that visit and I have to say it was worse than the first. After we were seated it took over 10 minutes for us to be acknowledged at the table. Going on over 25 minutes from when we sat down one water and on beer were finally brought. When the beverages were placed at our table we were hoping to order our food since we were going on over at most a half hour of being there we already knew what we wanted. As the server place the drinks down she said she’d be right back well no joke more than 10 minutes went by still no server. My husband had to go up to the bar to get a refill on my water. He asked the bartender if we could place our order, bartender replied that she would be right over. Once we placed our order with our original server we know joke never saw her again. A food runner brought out our entrées which sadly were incorrect again. My chicken sandwich was cold, my daughters kids meal was missing her side, and my husbands fajitas were cooked more than well done and the runner failed to bring his toppings such as salsa, guacamole, cheese etc. The runner came back a few minutes later with the missing items. But sadly mine was still cold.
After eating we waited around for our server to come so we could mention these issues to her and also get our check, but we literally never saw her again, the table behind us overheard us asking for our check and they mentioned that we could pay on this iPad looking thing. We were able to pay our tab, and left never once saw the server again. If the server would have come by once our meals were Broughton we would’ve had the opportunity to express our disappointment with her. But we were never given the opportunity at that restaurant.
My husband and I hardly ever go out to eat with her daughter so when we do we choose places that are kid friendly. But also that we know can have somewhat of a fast service. There’s no reason for us to dine at a Chili’s restaurant for almost 2 hours when we know already what we were going to order. We were so upset on the way home that the food was not great service was horrible and etc. that I decided to send an email to Chili’s customer service the following day. It took almost 2 weeks to get a reply back from them, and when I did get a reply it was so generic, They did not address any of the specific issues, but said they were sending complementary gift card. Writing that email certainly had nothing to do with money or wanting a free meal. But we were just six so extremely disappointed on the second visit that someone needed to know. Like I said before we gave the first visit the benefit of the doubt and decided to go back a second time. Wish we extremely regret. We will be giving the gift card away because my husband and I know for sure we will never dinette that chilies location, or any other chilies locations ever again.
I do need to know that I’m both visits the restaurant was not busy. There were many many many empty tables so it’s not like they were swamped.

Well, we returned to Chili’s. It’s not a regular spot for us. But a good coupon goes a long way. :-)
This is a follow-​on to my last review (a year ago). Not much has changed. It’s still adequate. It’s a chain (of course), which I mostly try to avoid in favor of smaller, family-​owned joints. The food is adequate. Not special, but fine. Sort of a hybrid Mexican/​American/​Southwest. The service is pretty good, the staff is fine.
Not a dining destination, but a good coupon or maybe just convenience and this place is fine.

Came in for the Veterans Day menu and was really impressed with their regular menu prices. Big portions. Not a whole lot of variety, however. I can see it might be awhile until I want that kind of food again.
I loved that they had the tablet things at the table. We played life while we waited — very fun! Fantastic service too!