A1 Dry Cleaners

I took a man’s suit and a single shirt with French cuffs in 5 days ago to be cleaned. My instructions were to dry clean and press the suit jacket and pants and to launder & press the shirt with heavy starch. This was December 24, 2013. I phoned & spoke with a young lady before taking these items to be cleaned to ensure I’d have them back in time for New Year’s Eve. She assured me I could pick them up on 12/​30/​2013.
When I brought the items in about 30 minutes later, I asked again and received the same assurance. Today, 12/​30/​2013, I phoned about 1 p.m. to make sure my items were ready. The girl told me they were not ready yet but would be at 4 p.m. At about 4:30 p.m. I went to pick up my items. I lifted up the plastic bag to check the shirt and was shocked that it was wrinkled, not properly ironed & the french cuffs, collar and area where the buttons run down front of the shirt were SOAKING wet. The counter clerk, an Asian man, became very defensive when I asked about why the shirt was wet and he said «I just spray! I just spray». (I am not trying to be ethnically inappropriate, but am trying to quote literally as his command of English comes into this situation).
It was clear it had not been laundered or starched and properly ironed, only hastily sprayed with water (if it was a solution, it had no smell).
One sleeve had a sloppy crease on one sleeve and the other had none. They only buttoned the top button on the hanger. The collar stays that came with the shirt, worn only once, and the area where the french cuffs fold back were grimy and not creased. When I pointed this out to the clerk, he said ‘I didn’t put there! I didn’t put there!”. I said, «I know you didn’t. What I am saying is that you did not clean this.» He got very animated and raised his voice at me repeating «I did not put there!». I asked if there was another employee who spoke better English since he acted as if he did not understand what I was seeing. Another employee, likely the young woman I had spoken to previously, said «I speak good English.» He turned and screamed at her «You go to back!»,
I told him I was not going to pay for it since I would need to launder & iron it myself. He put me on the phone with the owner who was rude and defensive. I had read other reviews that this owner never wants to remedy any issues or to make things right with her customers. This is definitely experience.
I reluctantly paid but will seek recourse including through a BBB complaint! Search for it and you will find a photo of how horrible my shirt looked right out of the dry cleaning bag!

They’ve messed up a real simple order 3 times. destroyed my shirt buttons, replaced it with some shoddy white crappy ones, didnt tell me it happened and then to top it the last time I asked them to fold the clothes instead of using cloth hangers they placed it in a — garbage bag. Horrid. Never going back here again.