O’Charley’s Restaurant & Bar

My boyfriend and I had a wonderful lunch here the other day. We ordered drinks as soon as our waitress, Stacy, had greeted us. It took a while for them to come, but my boyfriend and I were in no hurry. The waitress apologized several times. There was some kind of issue at the bar and the manager ended up making our drinks. After Stacy brought them to us, the manager stopped by to personally apologize for the wait and told us to save room for dessert on them. We were not disgruntled about it in the least, but we very much appreciated this gesture. Stacy was a great waitress. The food was prepared well and our pie was delicious. Thank you so much, guys! You made our lunch very enjoyable.

O’Charley’s has never been a favorite of mine, but lately I had learned that they had a bean burger and as I’m a herbivore ;-) I decided to give it a try. Well, that bean burger was probably the best in town (e.g., Billy Baroo’s, Sun Singer, etc.)! I ate there maybe three times but on the third visit they had removed the bean burger from the menu! Now there are back to being another boring outdated yuppie place living in the nutritional past when it comes to their menu. Service was fine and the place was fairly busy on each lunch time visit so this review is only for the other herbivores out there.

Decided to have a family lunch here around 1 pm on a Saturday. We were welcomed when we first walked in and had a small wait of 5 minutes for our table.
The server grabbed our drink order, returned with our drinks and took our order. The rolls weren’t brought out in a reasonable amount of time, but they were delightful when we got them. She never refilled our drinks. Never offered another basket of rolls. Service could have been way better.
I asked for my burger to be cooked medium. It was totally overcooked. I couldn’t tell my server in a reasonable amount of time because she didn’t check up on us to see how everything tasted. Also, the burger had almost no bacon on it.
When I told the server about the burger being over cooked she didn’t take my plate to notify the kitchen right away. Instead she said that she would grab her manager. Five minutes went by. I ended up eating half my husbands meal because eating with little kids puts you on a time restriction, and we didn’t have time to wait for a new burger to be cooked.
The manager was very polite and she was willing to give us a slice of pie. We didn’t take her offer because little kids were fussy and ready to go.
Oh, and there menu says homemade lemonade. So I ordered a strawberry lemonade and it’s not what I expected. It was carbonated — not classic homemade.

Great food and service. Our waitress Sam was friendly, professional and attentive, which made the dining experience a very pleasant

Rolls are fantastic as always. Ordered entrees and and appetizer and the entrees came out first. Also had to ask for our silverware. Food was great, just wish our server would have gotten things right.

Our experience was average. There is really nothing signature or exceptional about the food or serve. As we walked in the manager was the hostess she looked at us and said I really have no idea what’s going on. Then yells to the bartender asking her a question about someone cover a shift. The food was just ok. I feel over priced for what portion and quality.

The food here is OK, but after our last trip there I will never return. My husband, daughter, and I were seated at a booth in the bar with menus. Then we waited and waited. Several servers passed by us but no one greeted us. I tried to catch the eye of one of them, but they were too busy chatting behind the bar to notice. After we waited 20 minutes we left. Inexcusable. I can’t remember a time I was disregarded like that.

This is a good restaurant restaurant. It’s a nice alternative to some of other similar style restaurants. The menu has many options for entrees and the option to add a salad/​soup + a dessert for each entrée. The portions have always been large so plan on needing a box. I had the caramel pie, which was very sweet but that’s to be expected. I heard nice things about their fruit pies and their brownie dessert is enormous and nice to split. They have good specials on Wednesday (free pie day) and weekends (prime rib day). They tend to took the steak one degree above what you want so if you like medium, order medium rare for a nice pink and firm steak. This last time I went they forgot to put in my order but offered me a free appetizer while I waited and were very nice about it. The food is good quality for a reasonable price and the staff is very nice. I will be returning on a Wednesday in the near future for free pie Wednesday.

We waited 30 minutes to get terrible service and okay food. Our waitress was attentive to my drink, however, she always seemed distracted whilst taking our order and was extremely rude to us when we were trying to order. The food came out okay, my boyfriend’s steak was cooked incorrectly. We only got one basket of rolls when we clearly saw other tables getting refills. This place is a joke. Not returning.

Restaurant Update:
I never had a chance to write about my 3 experience here which will be the last. I had enjoyed all my visits up until this last trip a few months ago which left a very sour taste in my mouth. They newly introduced a children’s menu which on the top of the menu states includes a children’s drink. We had our prime rib dinner for two which was great. My son tried the mac and cheese which was okay for 3.49 what could you ask for along with a cup of milk. When we received the check they charged us for the milk which I thought was a mistake. When we spoke with the waitress she argued that yes it is «included» but you have to pay for it. This is simply crazy, how can something be included and yet you get charged for it. I told her to go talk to the manager. After 5 minutes she came back and told me that the manager would take it off this time. I was irate that somehow the manager did not understand how a children’s menu works. Somehow she made me feel like a criminal trying to get out of paying for my kid’s drink. When we were leaving I asked another waitress do they routinely charge for kid’s drinks and she said she didn’t know and in my anger I decided to ask for the manager. She comes over and tells us hopefully that did not ruin the meal, but the staff needs to be better educated. At no time did she apologize for her own misunderstanding of the kid’s menu or clarify whether kid’s drinks are included or not included. I ended up writing a letter to complain to corporate to re-​educate and to not rip off other customers when they order the kid’s menu item. I got a phone call telling me sorry, but due to the poor handling with the initial experience I am done with O’Charley’s.

Super nice staff and the prices are pretty good. However, the $ 4 margarita on Sunday are really week and taste weird. I would not recommend ordering one. I had 2 and they both were weak and weird.
I love the twisted chips & Queso.
I had the wedge salad with grilled chicken and the chicken was really good and had a little bit of spiciness to it.

Food is alright. Nice big restaurant. Staff was knowledgeable. Don’t know if I’d keep going there with a Texas Roadhouse down the street.

Disappointed — medium rare prime rib came out looking like beef jerky — dried out dark brown. Sent plate back and on return next piece was practically raw and none of my sides included. Manager offered dessert for free… how about giving me an actual dinner? Won’t go back. Better places in town than this for beef.

We stopped here yesterday for a late lunch. We were seated quickly and our server was prompt with getting drink orders and lunch order. She brought hot rolls (which are delish) quickly. Then everything came to a halt. After 25 minutes, we asked another server to check on our order. Of course, they brought it right out because it had obviously been sitting in the kitchen for some time. My husband ordered the chicken tenders tacos with a baked potato. The chicken and potato were both cold. I had a bowl of loaded potato soup which was hot and tasty, but it had obviously just been dipped up because soup was splashed all over the rim of the bowl. The group of 4 ladies sitting behind us got their dinners less than 10 minutes after ordering. They were still eating their salads so our order must have fallen through the crack, which is inexcusable when the place is not busy.

We love that place.
They changed there menu and I am fine with that, they got pot roast on the menu super good.
Service was friendly and on her feet.
That place is always in good shape.
Love that the manager always come around to ask if everything is or was ok, we love that.
The food is always fresh.
Oh and those fresh dinner rolls, love, love, love them.

Called in my order before I left my house and when I got to the restaurant the manager had taken my order and forgot to put it in & was arguing with the employee trying to blame him. There was a reason I ordered my food before I left my house… because I was in a hurry, otherwise I would have ate there. It seems like this place always has issues. If it wasn’t for the potato soup. I would not come back. Get it together o’charleys!

Went with a large group– I received the wrong salad, but didn’t want to be ‘that guy’ so put up with it. Looking around the table, nothing looked that good. KIds eat free– about the only positive aspect to the evening.

Sam’s Café was closed, so I had to come here! I was disappointed and underwhelmed to be honest with you. Now I have even MORE trepidation about trying Le Peep (another chain). I wanted some steak so i went with the fresh asparagus (too wilted), chicken noodle soup (salty) and steak (overcooked).
I won’t be back. I tried to check in here on Unilocal and it showed up on my phone as me checking in at Jupiter’s. I wish I went to Jupiter’s even though I prefer stuffed OR deep dish over thin crust pizza.

Visited on a busy Friday night with a large party for a wedding rehearsal dinner. Service was fine, meals were A-​Ok. The beverage menu looks very much like the one for Ruby Tuesday, which prompted me to look up corporate info. Both seem to have roots in Tennessee, and perhaps have a contract with the same beer-​wine-​spirits distributor. However it all works, the house chardonnay was good.

Pretty reliable for normal American favorites. Not spectacular but at least a little better than a lot of the other choices nearby.