Burnham 310 Apartments

I see another review complaining about not getting the deposit back.
Here’s my experience with the deposit. After I learned that they don’t keep promises and are bad with documentation, I knew I had to be aggressive with the deposit.
6÷24÷2015 Me: It’s been 30 days since I moved out, where’s my deposit?
6÷24÷2015 Burnham: You moved out May 22, but our billing system recognizes you moved out May 31. You’d have to wait 30 – 45 days after the move out date on the billing system. I’ll send the request to the account manager anyway.
6÷24÷2015 Me: Okay here’s my new address. [Gives new address.] Also I need a pdf file of my lease, the online system doesn’t let me see it after I moved out.
6÷24÷2015 Burnham: I’m glad you sent us the new address. The address we have on file is the leasing office.
Turns out they (1) completely ignored the new address I put in the move out form, or (2) too lazy to put the new address in the system, or (3) the system was faulty and didn’t save the address. Same problem with the move in bonus thing.
I have to say the guy who replied to my email was polite and friendly though.
6÷24÷2015: Me: What about the copy of my lease I asked about in the previous email?
6÷24÷2015: Burnham: Did you request it? I’ll ask my manager and get back this afternoon.
«Did you request it?»
Lesson learned: when emailing the staff only ask one thing at a time or ask multiple questions in separate emails.
6÷24÷2015 afternoon Me: Following up.
6÷25÷2015 Me: Any updates?
6÷26÷2015 Me: Following up.
6÷26÷2015 Burnham: Here is your lease. [Attached lease.]
I had a feeling this was a different staff member who replied because the email was more blunt and did not have that friendly feeling as the previous emails. I’m assuming it’s the person who takes care of the leases. This person is slow to respond to email.
After 45 days of the move out date recognized by the billing system, I sent them a follow up email. I knew I couldn’t rely on them without bugging them.
7÷15÷2015 Me: You told me to keep in touch. What’s the status of my deposit.
7÷17÷2015 Me: Following up.
7÷20÷2015 Me: Following up again.
7÷20÷2015 Burnham: They have been sent out. If by 8÷1÷2015 you don’t get it, email me.
And finally I got my deposit check back. In my case, I deposited $ 99 and they used all of that towards the repair. So technically I got no money back. I’m not sure how much back you’ll get if you deposit more than that.
The amount they used in my case was understandable. I didn’t clean up the room well anyway.
The problem with Burnham again is that they are bad at keeping promises, have bad documentation, and bad communication (I decided to email instead of calling them for this so that I have written evidence of everything).
I also have to emphasize that some of the staff (office clerks who can’t make the decisions) are really nice and friendly. Everytime I go to the office and deal with the clerks, I almost always have a positive experience. Also the maintenance guys are super nice and awesome. They are pleasant to deal with.
I’m not so happy with the manager (s) though. And the worst thing is that they can make the decisions and there’s nobody that can help me. I was considering emailing the CEO but time passed and I decided not to hold a grudge. (I decided to write here anyway hehehe.) I reported everything to BBB but Burnham doesn’t seem to care about what people say there either.
I heard the Illinois Attorney General is a good place to get these things resolved. I had a friend who had problems with a different apartment in the pass, tried resolving it and failed. Finally he reported the issue with the Attorney General and, boy, did it get resolved fast.
My advice:
(1) communicate in writing. If you go to there office or speak with them on the phone, record your conversations.
(2) keep bugging them with follow up emails
(3) if things go wrong write in Unilocal,BBB, and report it to the Attorney General
(4) treat the maintenance guys well. They’re nice and decent people.
For those who are already with Burnham and considering moving out, keep my advice in mind. For those considering moving in, think twice.

I moved out out at the end of July, and I haven’t got my deposit after two months. So I call them and they asked me to wait for another week. Still, I didn’t get it. Then I call them again and they say they are going to reissue my despite. Another week passed, a woman called me that she is going to mail my deposit. After one week there’s no sign of my despite, so I have to call them again and got the the answer is that to wait another week. Therefore, I wait. However, there is still nothing there. I called yesterday and the guy told me my deposit check is in the OFFICE !!! SO WHO TOLD ME THE CHECK HAD MAILED? ARE THEY DOING ALL SAME KIND OF THINGS TO INTERNATIONAL STUDENTS? BURNHAM DONT HAVE TO GIVE BACK THEIR DEPSOT AFTER THEY LEFT.
I AM VERY VERY VERY DISAPPOINT.
So Please take a very careful thought before you are trying to move in.

Ok the apartment complex isn’t bad to my knowledge and the staff so far isn’t bad (I’ve gone up there a few times) but there’s one guys whose a complete jerk. I believe his name is Andrew he’s one of the people that answer the phone. Every time I interact with him I have a bad experience. He never seems like he’s actually interested in helping you unless your signing a lease. He’s never been accommodating or seemed like he was even trying to help you solve your issue. And he talks in a rude nonchalant voice that makes you wonder why he even answer the phone. Everyone else I dealt with was fine and made the experience better but him… No.

The experience was nice. I like the fact that they had community living events organized for residents. I wish that they would have stricter pet policies regarding clean up. Maybe it would be beneficial to get a pick up station installed.

if you think about moving in 310 Burnham, well… think again. The staff there were bunch of snobs who knew nothing but adding charges and fees at your account at the end of your lease. There was no room for negotiation but blatant threats from the crew if you intended to argue. If you’re super rich and ready to throw 12k in renting an apartment in Champaign then go head and contact them

Everything is good except the fking internet. We used to use comcast and it works so good, high download speed. But starting from this summer 2012, they switched to pavlov media and that suck. Feels like 1mbps, cant watch youtube, no online games at all and keeps disconnecting. just be aware of this

I stayed here for a year while I was in graduate school. There was pee in the elevators, trash in the halls, constant noise issues, and a staff that had no clue what was going on.
I moved in and was told, «we don’t pro-​rate rent, so you’ll have to pay the full month of August even though you’re only staying here for two weeks». My roommate moved in the following weekend and paid pro-​rated rent. REALLY?
I renewed my lease for the summer to complete grad school, and of course their summer lease wasn’t tailored around the University summer session dates in the same way that their typical school year lease was written, so I asked if I could stay an extra week.
They told me, «sure, don’t worry about it. Just make sure you leave it really clean when you move out.» I did so, and hadn’t heard from them for about a month, when they sent me a bill. I expected that when they said not to worry about it that there would be no charge for the extra week since I was leaving it clean enough for the next people to move in. They never presented me with a new contract the way a professionally run apartment building should have done, so I expected that I was not having to pay any extra. Not only did they charge pro-​rated rent (wait… I thought they didn’t do that…), but then charged a full month of parking.
After I emailed them about how I didn’t think I should have to pay for this (considering I got over charged for August rent, and was not informed of any financial responsibility), they said nothing. At this point, I figured I could move on with my life.
Two months later, I GOT SENT TO A BILL COLLECTOR WHO THREATENED TO RUIN MY CREDIT RATING IF I DIDN’T PAY UP!!!
The staff has no clue what’s going on, and this place is completely overrated… find someplace else and save yourself some pain.

Not Good. My brother was supposed to move in here in the Fall… When the building was finally completed, and he spent 2 months in Savoy with a roommate who caused him to fear to fear for his life as he might’ve stabbed him up, he was finally able to move in.
There’s only been pee in the elevator once since then.