John Robert’s Spa

Specialties

John Robert’s Spa is located right in the heart of downtown Chagrin Falls, only steps away from dozens of unique boutiques and eateries. Founded in 1833, Chagrin Falls is a quaint, nature-​centric community that supports independent business and is a perfect host for the beauty and wellness services offered by our spa.

Our Chagrin Falls location offers:

Pedicures & Manicures

Full Hair Services

Facial Waxing

Our Chagrin Falls spa is a perfect addition to a romantic day trip! Walk along the falls, enjoy the beautiful scenery, and take advantage of our spa and our wonderful neighbors!

History

Established in 1993.

John Robert’s Hair Design opened in February of 1993 with the goals of providing high-​quality beauty service to guests and superior benefits to employees. Salon owners John and Stacy DiJulius brought in fresh talent to help them create new ways of presenting health and beauty services, and the John Robert’s reputation quickly spread as a salon that offered quality work and unmatched customer service. They began expanding that same year, and continued to grow their customer base and hone their nationally-​recognized customer service techniques. John Robert’s Spas customer service is so effective that owner John DiJulius travels the country and consults with Fortune 500 companies on improving their customer service and marketing systems.

With over 20 years spent enhancing the quality of the lives around them, John Robert’s award-​winning salons have the most dedicated and talented staff in the country.

Meet the Business Owner

John R. D.

Business Owner

THE Authority on World-​Class Customer Service

International customer experience consultant and best selling author of two books. Works with world class companies like the Ritz-​Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-​fil-​A and many more. He will be presenting at this year’s Fortune Magazine’s Growth Summit in October and, November 5&6, at America’s #1 Customer Service Conference: the Secret Service Summit.

John isn’t just talking about it, he lives it, as a very successful entrepreneur of two businesses: John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The DiJulius Group, a customer experience consulting firm that uses the X-​Commandment methodology to providing a World-​Class Customer experience.