Rose DiLeva, MS, VMD, CVCP, CVA

Make sure you get a quote up front and ask to have them explain the services clearly so you understand. I made the mistake of not bringing a friend when I brought in my very ill cat. I didn’t understand what they proposed for diagnostics (I told her I did not agree to everything on my bill) I was consumed with concern for my cat and ended up making the mistake of not asking to see what they proposed in writing nor did they offer me written estimate cost of services before they took my cat away from me for imaging/​blood tests. PLEASE MAKE SURE YOU DO. I was in sticker shock at the end. I attempted to dispute the charges, but they adamantly state I verbally agreed to all of the charges and countered my formal dispute with my bank. I asked the bank to close the dispute as «unresolved» out of frustration because we kept arguing the same points. I said we were at an impasse (the vet said she told me in advanced, I said she did not. Just make sure you understand fully what they are doing and understand the cost — ask for it in writing and/​or bring a friend.) Also, do not share her name with another vet when you take your pet for another opinion or service. The vet my husband took my cat to 8 days later called her. Apparently (since nothing was in writing) my husband got some points wrong. She told my bank (in the dispute) she was considering suing me for slander… even though it was a privileged conversation between my husband and the other veterinarian, for a cat my husband had euthanize (no need to discuss her treatment plan if she is deceased). I’m debating writing a review on the other Vet also (not a vet that I have previously reviewed.) I had otherwise been happy with the other vet’s services until this breach of confidence.
–Kim Bogia