White House Black Market

I have worked in retail almost 6 years. Therefore I have been in a lot of malls and stores. This store by far has some of the best customer service I have ever seen! Karina was friendly from the moment I walked into the door. I briefly told her what I was looking for and she compiled a couple of amazing outfits for me! She knew what sizes I needed from looking at me, which is a awesome skill. Karina is truly a lovely girl. Keep up the amazing work you guys!

This place is one of my go to places that I like to shop because I LOVE the CLOTHES! I’m a member and I get emails, and the seasonal books are sent to my house and I even have the black member card that they don’t even give out any more. I think I have used it so much they can’t even swipe it anymore and have to type in the number.
As a general rule I stopped going to malls because for several reason but my top ones are parking, too many peeps, the tired crying and whining ankle biters and because all the voices tend to bounce off the interior walls making it so I can barely hear myself think. If you could resolve those things I’d probably go more often but I tend to stick to locations where there are NO WALLS and there is an open feel like a large strip mall or the open outdoor malls, and where I can park right out front and walk in thus by passing all the shops I don’t shop in or need.
With Mardi Gras right around the corner I’m in need of some formal attire in case I go to the Zulu Ball again next year. The thing about formal attire is it comes out AT BEST twice a year for BEST SELECTION which Fall and Spring. Now you can find it other times of year BUT the pickings tend to be slim. This location is the closet to me and since I was in the area I decided to try and kill two or three birds with one stone so I bit the bullet and hoped for the best. As I thought people were everywhere and the hum of the voices didn’t put me in a FANTASTIC MOOD! But I was on a mission. I found the store and walked right in.
I was greeted right away by a friendly sales girl. I saw the red and black floral bustier I was looking for right as I walked in because all the new stuff was hung near the front of the store. I searched for my size and BAM they had it. Woohoo. Score is tied at 1 – 1. I looked for the cream and gold bustier and they had it too as well as my size. Score 2 – 2 we are tied and my mood is a bit better. Now to see if they fit and if they look good.
I go to the dressing room to try them on and BAM… BAM a double score because they both fit. Score still tied 4 – 4. I decided to get them both because they are classic pieces that I can always use and wear. That is the GREAT thing about this store MOST if NOT ALL things NEVER GO OUT OF STYLE. They do a GREAT JOB at making classic, elegant pieces that you can inter change year to year. BLACK and WHITE go with EVERYTHING ALL THE TIME NO MATTER THE SEASON and who doesn’t like to wear black. It’s slimming and hides a multitude of body flaws as long as what you’re wearing is NOT ill-​fitting or too small.
I also wanted to try this cuff they had in the new book but they had not gotten it in yet, Along with the red ball skirt and the red shoes. You would think I would take points off for this but the sales lady was SUPER NICE and jotted down everything I wanted so that when it comes in she could give me a call. SUPER AWESOME!
She rang me up and because I’m I member and my purchase was over a $ 100 I saved $ 20 buck-​a-​roos. SCORE! Then because my email was incorrect and she had to make a change I saved another 10% on top of that. WOOHOO! Nothing says GREAT DEAL like the phrase «Take an Additional» at a store and I got TWO «Take and Additional» off my purchase.
Despite this location being in the mall I survived and came out a winner. I got NOT ONE but TWO bustier I can wear with the ball skirt I ALREADY have or a can buy one or two more to have more option. And THAT is how it’s done ladies!
If you want quality clothes NO MATTER the season or occasion stop by here you WON’T BE DISAPPOINTED!

I was walking miserably from store to store searching for a dress for a wedding I had to attend the next day. I entered WHBM and I know I had this pained look on my face lol… Fortunately that did not deter them from helping me!
Sam was my stylist and she was an absolute savior! She picked out about 10 different dresses for me to try on… she brought me shoes and accessories so I could get an idea of what I’d really look like.
And… I was able to relax even though I had 2 kids in tow because they had puzzles to keep them entertained and several seating areas.
Sam said they’ll be having a special members shopping night after hours. I usually don’t make those kind of events because kids aren’t allowed. But… Sam said she’d have coloring books ready for them! How awesome is she!?!
All the ladies were super helpful and supportive. I want to do all my shopping there. Honestly, I’m a very lazy shopper. I usually poke my head in, look what’s on the mannequins to see if anything strikes my fancy, then I move on. I hate shopping. But, I love buying stuff :) There really is a difference.
If I can have someone pick out everything for me so I look good and all I have to do is pay for it??? Sign me up!
Anyhoo… now Sam is my stylist. When I need something I can call in and make an appointment. She’ll have things picked out in my size and style that I’m looking for so I can be in and out in a jiffy :)
I could not be happier!

I originally went shopping looking for a nice cocktail dress for a Gala I was invited to and the outfits in the window lured me in. I love the style and quality of the clothes, however the prices are a bit out of my league. But I saw a jumpsuit for $ 140 and fell in love. I told myself that if I could not find anything else, I would get it. I found nothing else so I went back and bought it. After leaving with this expensive jumpsuit that I loved but regretted the money spent, my sister and I stopped at a boutique so she can find an outfit. Walked in the door and the first thing I saw was a jumpsuit for $ 25 almost identical to the one I just paid $ 152.60 (to be exact). So, I purchased the $ 25 jumpsuit and immediately looked on the receipt for the return policy for WHBM. Only to find that they have a 60 day no problem return policy, great!
So, I went in the very next day with the original receipt and the jumpsuit untouched, just to be told that I can only get up to $ 100 cash and the balance would be mailed to me in 7 days via check because they had made a drop and there was not enough money in the register. Which is done often for the security of the associates, although the receipt clearly states that I would be refunded in the original tender (which was cash) with the original receipt unless I paid with a check in which a check would be mailed to me in 30 days. NOT GREAT!!!
I was being helped by a very sweet girl that was following the direction of the chick that kept butting in our conversation, representing herself as the manager initially trying to convince me that I was wrong for wanting them to honor their «60 day no problem return policy.» But after she saw that it was not going to work because I was not leaving without my full refund and a conversation with their customer service rep (in which she now was representing herself as the asst. manager), I was fully refunded. Miraculously, there was enough in the register to give me my full refund and guess what, there was still money left in the drawer.

I heard about this place through my friend Michelle B. and I’ve seen their store at the Irvine Spectrum and dared not to go in, because their clothes looked really fancy, to me, that carries a high price tag, ugh. I was in need of looking for business causal clothes. So I went into the WHBM Cerritos store and walked through, found business causal pants for $ 88., yeah, okay… kept walking, I’m really liking these clothes, dresses are classy, clean lines, not too bold and colorful, some were perfect for business/​corporate clothing and some looked like I want to wear for cocktails… I digress, going to the back of the store next to the fitting rooms, on the back walls were the clearance items, score!
I found business causal pants (fits like a glove), two blouses (one I would consider for work and one for weekend causal wear), and cute flip flops. There were other cute items I had wanted but I remembered I that I need to eat for the week. So I held back and signed up for their seasonal discount notifications, woo hoo!
This place kinda reminded of several departments in Nordy’s, but a lot less snooty, I’m not knocking Nordy’s, love that place, use to work there many moons ago, so I’m aware of the retail business and the cut-​throat business of achieving those commissions. I liked that this store allowed me to look and shop at my own pace and paid attention when I needed assistance. The staff here is friendly and I would definitely come back here.

I’m really happy to see they opened a WHBM at Cerritos. I used to go all the way to their Long Beach or Anaheim location. I really like the styles. Their pieces are classic and sophisticated. However, I only shop the sale racks cuz I never pay full price.