LensCrafters

This is a late review from 2015; Diane Martinez was very helpful assisting me to obtain a rebate from my Insurance because LenCrafters in Lakewood were having issues with their system. She not only gave me my credit but did it fast and with an amazing attitude! Thank you Diane.

Because of change of insurance had to choose a different eye doctor. I had chosen lens crafters in Cerritos because of where they are located. It’s close to where I live. I was seen by 2 optometrist and they were great, no issues with them. I had issues with the optician that was suppose to help me with ordering my contact lenses. She told me to wait for 5min and she’ll be right back to help me she said. I saw her helping 2other male customers and had sat down with one of them already. It turned out that she had forgotten me. I waited 20min before she realized that’s she had forgotten me. Another staff had to remind her about me. My total time from the time I got in to the store to the time I left was about 2 ½ hrs. And this was just a follow up visit

I would not recommend LensCrafters to anyone, or at least this location.
I came in on a Sunday to pick out my glasses for a new prescription I got from my optometrist. I picked out my glasses and paid and got the new ones within an hour or so. Everything was fine until I notice my left eye wasn’t adjusting to the new prescription. So the next day, Monday, I go back to LensCrafters and tell them that my left eye doesn’t seem to be adjusting to the prescription and ask them if they did it right according to what my optometrist had given me. So they go and check and come back saying that yeah they did everything right according to the prescription and that maybe my optometrist gave me a wrong prescription. So I gave them the benefit of the doubt and go the next day, which was today, and tell my optometrist what LensCrafters said. So he checks out my new glasses and prescription and tells me that actually LensCrafters were the ones who made a mistake that they have done before with other of his patients and that I have to go back to get them fixed. And aside from this I am charged $ 35 for the office visit of my optometrist, which I wouldn’t have spent on if LensCrafters had noticed when I first went to them that they were the ones who actually made the mistake and not my optometrist. So I got back to LensCrafters and tell them what my optometrist said and ask them if they would reimburse me for the office visit because I came to them first and they told me they made my glasses right when they obviously didn’t, but they refused to reimburse me and just say that they will fix the glasses. I am very upset with the trouble I had to go through and that I had to spend $ 35 extra just because LensCrafters messed up on my glasses. I will definitely not be coming back here.

Amazing customer service! Had a crisis this evening with my son in the middle of mid terms needing new glasses and my being miles away in NCAL. Wish I could remember the names of the sales assistant and manager who worked miracles for us! Thank you again, you were incredible!!!

My past experience with Lenscrafters has not been the rosiest road. Tonight, they redeemed themselves many times over. First, Dr. Cindy Lee was amazing, so easy to talk to about my concerns. The most amazing part of my experience this evening was dealing with Melissa. After I ranted for at least 15 minutes about my previous and terrible experience at Lenscrafters, she did everything she could to make my experience tonight perfect … and she succeeded my times over. She regained my loyalty and made my experience fantastic. If you need glasses go to Dr. Lee for your check up and see Melissa for glasses, you will not regret it.

Kind of amazing. I came in as a walk in to get glasses. They worked with me to get my rx from another MD and my insurance. I walked out of there with my glasses on my face within 15 min of placing my order. I come from the school of having to come back in 5−7buisness days for my glasses. Thank you so much !!!

Came in with my mom for her glasses they said it would take a week. It’s been two weeks and I haven’t received a call. So I called after week one, held on the phone for 5 minutes wondering if they forgot about me and they said give them another week.
Called after week 2, and as I’m still on hold at 17 minutes and 15 seconds the person who answered my call said «ok well we’re really busy so you’re just going to have to wait» places me on hold without even asking or giving me other options.
Please tell me how it’s my fault that you’re under staffed. I’m still a customer paying out of pocket whether I’m in the store or on the phone waiting to get a simple yes your glasses are here or no they haven’t come in yet sorry.
I haven’t even had to wait this long over the phone calling other companies where all I get is an automated answer and probably the worst way to answer your customers answer. If my mom didn’t need her glasses and returning them was an option I would never have even brought my business here

I just came home with a new pair of prescription glasses filled from this location. I waked in only to peruse their selection at first. Originally, I had gone inside Los Cerritos Optometry (also in the mall) but left disappointed With their selection. Lo and behold I walked into LensCrafters and they had an even better selection of designer frames (Gucci, Prada, Tiffany & co., Ray bans, Tory Burch) at better prices!
I was helped by a licensed optician named, Melissa, who assisted me with finding a frame to fit my wide nose and round face. I tried on about a half-​dozen frames and finally picked one I liked. It was actually a sunglass frame but Melissa affirmed me that lenses would be swapped out. It ended up being a perfect fit.
I was anticipating to pick up my glasses within a week or so because that’s been the usual pattern in the past from other optometrists. But, she said to come back in an hour because they have a lab on site! Score!
5– stars all around !

I’ve been wearing glasses for 20 years and I’d always dread buying my next pair, but not this time. DIANE, the store manager, helped me. I told her how I keep buying glasses and never feel like they look pretty on me. She helped me pick a pair that look great! I finally feel like I can wear my glasses out in public, when I would usually just always wear my contacts. I highly recommend this place, especially Diane! She was honest to tell me what style looked best on me and kept my confidence high.

I’ve been here twice and I’m amazed at the level of customer service I get. Especially from the doctor. She is so sweet. Attentive and caring. She actually wants to hear what I have to say and then takes it into consideration when helping me figure out what is the best course of action for me. What a concept right? Also the woman who helped me at the front, Melissa. She was so nice and helpful. And they didn’t try to talk me into a bunch of expensive stuff I don’t need. I will keep coming back for all my vision needs.

There’s always an issue when I come here. The people are rude. There’s a long wait even with appointment. I finally went somewhere else and found out Lenscrafters had be in the wrong prescription for a year. I’m a –5 in contacts and they had be in a –5.75. When I complained, they only made it stronger. No wonder I couldn’t see.
Not recommended

First time customer to any LensCrafters and after having been to 2 smaller places I’ve had the best experience and service at this place.
I made an appointment for as soon as they opened and didn’t have to wait that long. The machines they used for my exam looked pretty state of the art no hassle at all breezing through each one then the optometrist. Omg I forget her name but she was an asian lady, she was thorough and was funny which for me put me at ease.
All in all the overall experience was great despite it being a big chain eyeglass place.

This is a review of me just walking in.
I’ve been wearing glasses, contacts, and back to glasses, for decades.
Walked in here to see what Lenscrafters has to offer.
Liz asked if I needed help, and she was very pleasant and helpful.

Just came back from getting my new contacts and I loooove them! I made an appt and as soon as I walked in, someone was there to greet me. The girl that did my exams was amazing and she answered every single question I had! Dr. Ashley Owyang was very friendly and was very thorough in explaining everything to me. Overall, I had an excellent experience.

So I walked into this store because I was given a coupon from a friend. If I did not have this coupon I would have walked away. I was looking for glasses for 30 minutes and none of the salesmen even tried to talk to me. I finally made a comment to my girlfriend about how my face is to big for these glasses, and one worker laughed and helped me out. She grabbed 2 trays full of glasses to try on. Then she said that she was going to hand me off to her other coworker. When this new coworker came by she started to offer me some sunglasses to try on, so I could pop out the lens and put in clear ones. I was a good idea until, she was pulling some highlighter color sunglasses. Then when she said was looking for more glasses she just left me for another customer. When I found the glasses I wanted, I actually just told the worker that I would take these. Then they told me to sit down at the table and they would help me out. I then waited another 30 minutes to talk to a worker. Then I asked if I was able to get an eye exam. Then the worker said that I could and she would tell the optometrist right away. Then after waiting for another hour the first worker that greeted me came and helped me, and that she was sorry because the worker just barely told her that we were waiting for an eye exam. She did the initial exams and the optometrist did her thing.
Now at the 3 hour mark, we waited another hour because the new worker helping me took an hour trying to figure out how to work a computer. So it took me 4 hours to get my new glasses.
I am giving them 2 stars because the optometrist and the assistant were great and actually were doing their jobs right.
PS I over heard the manager saying that someone stole 9 pairs of sunglasses in the morning and she did not realize until she was closing… If I was the owner of this place I would do something differently.

Wow. I must say that customer service here is superb. They will help you out in any way possible. I had an issue with my contacts where they would break easily, and so they provided me more to last me the next 6 months before my actual check up.
They are very friendly, really easy to talk to. It’s been years I’ve been looking for the right optometrist. And so far this is it!

The selection is good, they have new technology also. I walked in not planning on scheduling an eye exam but they said they had an appt available for 30mins later, I said ok, waited about 45mins to actually be seen, after I selected my glasses the sales guy had to get my info cuz his computer restarted, apparently it had done it 2x so far in the day. Then he says the glasses would be ready in 10days, we said ok, then he said they would actually be ready in 1hr & 30mins, great! Me&my mom waited in my car the entire time since we were tired from having already walked around the mall, 1 hr & 30mins we go back, the guy says that they have to charge me for the eye exam because they forgot & that my glasses would actually be ready 10days… are you serious? He was pretty insistent on me paying for the eye exam right then & there but I said I’d pay for them when I pick up my glasses.

The «meh, I’ve experienced better» is very appropriate to my overall satisfaction. That said:
Optometrist: I forget who I saw, since this was over a year ago, but I do recall they were quite helpful. I do recall it was an Asian lady. Answered all of my questions thoroughly but jargon-​free, but got a little testy when I started asking about contact lenses. She did, however, keep the same level of information when she explained why my request wasn’t the most feasible. Overall, 4.5 stars out of 5 for the doc.
Sales Staff: Nothing special. Didn’t stand out as great, didn’t stand out as poor. I give them a completely average rating, 2.5 stars out of 5.
Glasses: This is where I’m heavily docking the points. The frames, from day 1, have fit very poorly. If I tilted my head down, the glasses slid down, to the point where they could, solely by their own weight, fall off my head. The entire selection of frames is ridiculously overpriced, and in addition to trying to upsell you on the various coatings and such for lenses, depending on the types of lenses you get, you HAVE to get specific, higher-​priced coatings, etc. The fit of these glasses is also why I’m writing this article — I recently fell, and the frames bent in the fall. I reshaped them by hand (no, I don’t consider this a problem), and they fit orders of magnitude better. From day 1, they have functioned for allowing me to see, which is the only reason they get above a zero rating, with a 1 star out of 5.
Final verdict? I wouldn’t say «avoid this place like the plague» because the people aren’t diseased… But I would say «go to Costco Optometry at the one by the Lakewood Mall.» I’ve had much better success with Costco Optometry, for a fraction of the cost. I wish I had known that it was in my insurance’s network, and saved myself all this trouble.
LensCrafters at the Cerritos Mall gets a begrudging 2 stars out of 5.

We bought our seven year old son his first pair of glasses at Lens Crafters today. They were broken within three hours. We brought them back and they replaced the frames free of charge. What a relief! Thank you, Lens Crafters!

Twice now I’ve called to reschedule and then don’t get a confirmation call, so I WILL call to confirm and of course my appt was not there and already taken. The last person said its a «copy and paste» issue, that’s no excuse!
The blonde lady is also really abrasive, unfriendly, and rude.
I’ve had to wait for 45 min because they allow appts to be late, and will take them before you. Not okay! If I’m there on time, the late appt should wait.
The contacts I’ve always ordered from a different optometry place are $ 25 a box, lens crafters quoted me $ 55! For one box! I will be taking my Rx to 1800contacts.
Bottom line, BAD customer service. I won’t return to this location after my follow up today, which I’m not looking forward to.