Edible Arrangements

My husband loves to send me Edible Arrangements and I love to receive them! He has been doing this for years and have hand nothing but great experience with them. I also love to send them to others.
Recently, I ordered Edible Arrangements to thank a friend for all that she has done for me. My husband did the ordering and in fact, stopped by the store to personally pick out the arrangements and the balloons. He had indicated that the address is a place of business and the arrangement needed to be delivered by a certain time. They were more than friendly and assured him it would be priority since the delivery will be made at a business. Well, it was afternoon and the delivery had yet to be made. I contacted my husband to inquire and the Cerritos staff were more than accommodating, but the delivery store (one in Corona) made ample excuses for the mistake. The Cerritos store tried to right the wrong, even though it was the Corona one that had made the mistake. We really appreciated their kind gesture, but oh man, that Corona store is just something else.
In the many years my husband and I had used Edible Arrangements, this is the first time something like this has every happened. If this was the first time, it would have definitely been our last. Thankfully, the Cerritos store has very nice people. I just received an arrangement to my residence and again, it did not disappoint. It’s pricey, but definitely makes a statement.

I purchased one of their arrangements for Father’s Day online, a month in advance, to be picked up on Father’s Day. I called them the day before to make sure they had my order. They confirmed that it will be ready by the time I indicated on the order. When I arrive to pick it up, I had to wait more than 25 minutes, while they went in the back of the store. They said that they just had to wrap it. I have to believe that they forgot about my order and were making it while I was waiting in the store. There was nobody else in the store, so I know they weren’t busy. It doesn’t take 25 minutes to put some plastic wrapping around an arrangement. I noticed that the fruit was also cut in a very sloppy way. I feel that I could have done a better job myself. The fruit wasn’t that fresh either. This was the first time I bought an arrangement there, and it will probably be my last. This is not the nice Father’s Day gift I wanted to give. It is definitely not worth the high price they charge for the arrangements.

I’ve heard of Edible Arrangements and have always wanted to try them but didn’t have a good enough excuse to spend that much money on fruit until recently when we hosted a retirement party. The order was delivered on time and it looked beautiful and I was looking forward to putting it on display when the guests arrived. While it got a lot of praise for its looks, the practicality of actually enjoying the fruit was quite a challenge. The arrangement was packed too tightly which made it impossible to take hold of the sticks holding the fruit. So the first few ‘pulls’ required me to actually handle the fruit to open up some space. But that didn’t really matter because the sticks were nearly impossible to get out anyway. Most people didn’t want to hassle with it and my attempt to pull the fruit and put it on a plate left the fruit looking mangled and not very appealing to eat.
Needless to say, I spent a lot of money on fruit that people didn’t eat. The fruit didn’t keep well overnight in the fridge. It was a total disappointment. Definitely not worth it. Next time I’ll just cut up some fresh fruit in a bowl and buy a separate centerpiece.

When I decide to send someone something its usually a very special day there first time I sent something they never received the full order. I decided to give them a second chance for father’s day and ordered an arrangement with a balloon which was $ 12.99 I get home to see the balloon which I could of purchased at dollar tree with «Happy Father’s day» written with a blue marker!!! I would of of appreciated a call or email letting me know they were out of balloons instead of receiving and paying that amount for something so unprofessional ! Wouldn’t order from here again!

The one star award is only for those who truly go above and beyond in being unable to deliver upon their promises. I ordered 5pm Friday for a Monday delivery about 1.5 miles away in Cerritos.
I received a call from the manager around 10am, saying that I would be refunded for balloons because they didn’t have them in stock. I assured the manager that the balloons weren’t a big deal but was glad the delivery would be kept.
I called the group I intended to have the package sent to, to give them advance noticed so that they would be able to accept the delivery. I heard nothing back from the recipients so around 3pm I called to see if I could get verification of delivery. After waiting 10 minutes on the line to get a live person, I was informed that the manager didn’t even have the package sent, and that they’d refund the delivery charge. I told her plainly that although it’s not her fault for this issue, her manager needed to speak to me ASAP because she promised the delivery was out while we were speaking on the phone. Refunding delivery charges on a late delivery wasn’t enough; there needed to be an immediate action; however, the manager was off for the day and I was told she probably wouldn’t check her phone because she’s done for the day. I was then told that I wasn’t «appeased» by this and that my concern would be noted so that she can call me in the morning.
The concern isn’t a refund in these situations; if the business can’t do what it’s famous for, it needs to either shape up or be upfront about the realistic standards of delivering. If I need to pick the stuff up because they’re unable to actually do their promise of delivering, they need to let me know and not make the customer deal with uncertainty.
Edible Arrangements needs to audit its branch offices and make sure they’re doing their job. Assuring a customer that their delivery is 100% being made, yet being unable to complete it is proof that this company needs more staff or more training to make sure management is carrying out their responsibilities correctly.
update: I spoke to the manager then owner of the business. Decisions not to send out the package were made without my consent or notification, but there was no record of trying to contact me despite being told I was called to be notified — I would have received a missed call or voicemail, so they either called an incorrect number or didn’t actually call. Either way, I received nothing but attitude for their mistake and «you wanna cancel? Fine that’s ok» as their solution. Amazingly they sent me an email immediately after calling them this morning to show their intention of delivering it today, as if I made the order today (I made it 5 days ago). If they just showed documentation at all, they could have salvaged this issue.
Don’t expect any assistance from the owner– admitting one’s mistake is what was asked but apparently it’s easier to blame-​shift and act like no wrong was done, and that the customer is wrong for being frustrated for an error on their part. I’m not only out of a delivery, but also have to switch to a more professional company. Maybe they’re better with other people and I’m the odd one out? Use at your own risk.

Edible Arrangements are a product I love to give and receive. I love getting flowers (um, what girl doesn’t.?) but, I love getting a bouquet of yummy treats too! Mt honey has learned that these get him quite far (^_​~), and they make for wonderful gifts for any occasion (I both gave and received for Mother’s Day this year!), or just because. They’re even fun to bring along to family reunions or events like a baby shower because they’re so unique and can be made for just about anything. The only downside is for fruit. they’re a little pricey (hence the –1 star), other than that, they’re delicious, and like I said. FUN!
I’ve never been to this particular location, and with no exact gps point per Unilocal*.finding it inside this little shopping center was a pain. It’d located west of Pioneer, on South St. The 2^nd driveway I think, it’s the same parking lot as Sports Authority though. anywho. its tucked alllll the way in the back with no visible signage from the street, you don’t see the sign until you’ve made it about halfway through the lot. I thought I made a wrong turn for a good minute. Once I found it, I wished I had scheduled an earlier pick up time! It’s such a small location, and even though I’m tiny, I was literally SQUISHED in there! Wall to wall with people picking up, and last minute purchases. it was crazy, and they had their delivery semi in the parking lot picking up orders, so the carrier was running in and out with one order at a time. like dude, grab 2 or 3 by the necks and go. or have someone help you? There were plenty of employees just standing around even though the store was PACKED!
Anywho, I was able to grab my gift and get out of there.30 minutes later. The strawberries were fresh and covered with plenty of chocolate and toppings/​nuts. My mommy loved her gift dearly, and because she’s a sucker for strawberries, the special «MOM» strawberries made her feel extra special. I received a similar gift package of strawberries, but doubled. They’re all still very fresh even a day and a half later! All though I’ve eaten half of them already haha! I would recommend Edible Arrangements for most any occassion or special event you might have if you’re struggling with what to bring along. With the varieties of fruit bouquets they have, you’ll be sure to find one to suit your needs! 3.5 stars due to price and the difficulty of just trying to find the place. so I guess I rounded up, to a low 4. Maybe next time will be better.

On 2/​25, I placed an order online to be delivered on ²⁄₂₇. The form did not have a place to put a delivery time, so I called the next day to ask them when it would be delivered.
They told me that they delivered between 11 am and 8 pm. I told them that this was a business and we would not be there late on a Friday, they were unable to give me an earlier delivery time.
I called on ²⁄₂₇ to see if my order was out for delivery. The people on the phone were very nice, but they didn’t have a lot of info. At 1 pm, they were assembling it. When I called again at 2:45 pm, it was out for delivery.
The recipient was leaving work at 4 pm, so I called again. Their driver had not called them back and they didn’t know where he was. We asked the birthday girl to hang around for a bit and the arrangement arrived at 4:16 pm.
It was gorgeous and I am sure she enjoyed it at home, but by the time we got it, most people had gone home and there was no one left to share it.
I am sure edible arrangements make a great gift, but due to the unreliable delivery, I would not order them again for a business delivery.

Ordered a chocolate covered strawberry arrangement for someone I am dating. It was to be delivered to her job, and when it was it got there melted all across the plastic cover. When the deliver person was asked if that’s how they are supposed to look, they assured that’s how they came. I never had this crap they call service at any other EA store

I recently had surgery so I couldn’t take my husband out to dinner for once. I normally do not purchase edible arrangements since they are extremely over priced but I made an exception for his birthday.
I literally ordered at 930pm 2÷5÷15 for delivery at 10am on 2÷6÷15. Online ordering was easy and straightforward. I like the fact that they took PayPal which eliminated the time for excessive entering of information.
I believe I ordered him a large berry surprise. It was not till after the order when I saw «residential deliveries may be as late as 9pm.» I was hoping to God it would not be that late for the husbands sake. I left my number on the delivery note and asked to kindly give me a call if the delivery time was changed.
The next day rolls around, it’s 930am and I have not received a call. Dozed off in bed until about 1045am with the husband and was awaken by the door bell. Our dog son usually barks frantically at the mail man so my husband didn’t really want to get the door. I pushed him to get it.
He rolled out of bed and answered the door half awake. I could hear the excitement in his voice when he received the arrangement. He closed the door and walked to the kitchen, I then heard «awww… Thanks dear.» He loved it.
Even though I ordered the large berry surprise, I was expecting something small. To my surprise, it actually looks like the photo in the product list. Yay for making it picture perfect, fresh and delicious!
Thank you Edible Staff for getting this last minute order out within the hour as requested!

Placed an order on Thursday for a delivery on Monday. It is now 3:00 p.m. and I have yet to hear a confirmation on delivery. This is the second time I try Edible Arrangement and again I have the same issue. I called the store to check the status an hour ago and I was told the driver was on route. The location of the delivery is within 2 miles, i doubt there will a traffic issue. Please edible arrangement can you please work on this? Or not charge $ 12 for delivery.
** It is now 5:00 p.m. and still no delivery. Umm what was the $ 12 charge for again?!! Horrible service I will not be ordering from this company again!!! The driver is still on route, Im not sure what route the driver is on but he/​she needs to invest on some directions or guidance. VERY UPSET!!! I WANT MY MONEY BACK!

first question. why doesn’t Unilocal have a half star option ?!. I always see these commercials of this place on tv billboards Etc so I asked my bf for my birthday all I want is edible arrangements. HA! that not only was a waste of money but a headache waiting to happen. first off after he ordered it I called to verify what time they would be delivering it by. the worker who answered seem to be having a off day. she was short and very rude!!! she told me that the delivery can go from 930am till 8pm. I asked her if someone needed to be home to sign it or can they leave it at the door? she informed me that someone needed to stay home during those hours in order for it to be recieved but if no one was their she would just cancel the order. I than proceeded to ask her if the order was canceled would the money be refunded back to the method of payment she said NO. wthell? excuse my language but why? she just said it was the policy. so I had my mom wait all day at home for the edible arrangements and it didn’t arrive till almost 10pm. can you say rude ?? if I knew it was going to arrive this late I wouldn’t of asked for this for my birthday nor would i of made her stay home. I called back the next day to voice my concern and the same girl answered she didn’t seem to care so now I’m through with them. thank you for making a birthday gift turn into a burden and also my fruit was frozen and by the time it thawed it reeked so I ended up tossing it out anyways.

I had an opportunity to taste the chocolate covered Granny Smith green apple by Edible Arrangements at the Taste of the Region & Business Expo held at the Cerritos Center for the Performing Arts. Yummy! The apple was fresh and crisp while the slight sourness of the apple and the sweetness of the chocolate leave your mouth watering for more. Edible arrangement is definitely better than flowers dying or cookie bouquets, plus better on the waistline.

So today happens ONCE every year. Same day, Feb 14^th. You can imagine my disappointment when I found out from my fiancé around 5pm today that I was «suppose to be receiving a surprise» and NOTHING HAPPENED. Well he spilled the beans and told me what he had done that he wanted to try something different so he took a chance and ordered here. I had to go to my other job this evening, and to my surprise around 6:30pm I got a phone call from the delivery guy from Edible Arrangements telling me he’s at my job and that I’m not there, I said yeah it’s almost 6:30 and you were suppose to show up a long time ago. Website clearly states business orders are up until 5pm. I was angry and probably should have been nicer, but there’s just no excuse really. I asked that he take the arrangement to my fiancé ‘s job (the person who ordered them) so that he could take them home and put them in the refrigerator. I guess he couldn’t go against company policy because they NEVER made it there either!!! My fiancé received a call telling him that they attempted to deliver and I wasn’t there (WELL NO KIDDING). After receiving EXCUSE AFTER EXCUSE about how busy they were. Seriously, a phone call or an email would have been nice to inform someone that they may not be getting a delivery! Still would have been angry but at least they would have made a little effort. They said they were UNDERSTAFFED! How is that his problem? As I mentioned earlier VALENTINE’S DAY is one of the busiest times of the year, it’s like a national holiday it’s up there with Thanksgiving and Christmas… So I’m sorry, but by now because they are a place that provides bouquets for «special occasions» they should know what to expect. Not having enough people its not a good excuse it’s one of the worst!!! And being overwhelmed with orders BAD EXCUSE. Network with other stores to HELP or hire more people. Bad management. I’m sure their product is amazing but so upset for him and that he wanted so badly for me to be surprised. I don’t care to ever try this place and would prefer my roses and lilies any day at least I would have the satisfaction of having them for about a week. AND THEY WOULD BE ON TIME. YOU DON’T DESERVE ANY STARS. I hope you’re CEO knows about this, your manager and district manager. Don’t make promises to people you can’t keep. I’m well aware we are not the only ones this happened to today.

Normally I am not the type to write reviews for bad service, I usually walk away and speak with my wallet but I was so disappointed today that I wanted to make sure to voice it. On Sunday I had orders a arrangement for my wife for Valentine’s day, I was in Chicago away from home and wanted to just do a little something nice for her while I was away to say I was thinking of her while gone. On the day of the delivery I kept waiting for a notification of delivery and checking the website while I was in meetings. It kept getting later and later and as we neared 4pm I started to get nervous, I called the site directly and was told that «Hey we are really swamped so this was to be expected.» I explained that since the delivery was going to a business and the delivery policy is that deliveries can be as late as 5pm so I wanted verification that the delivery would occur prior to 5. After being put on hold for a hile the employee came back and assured it me it was in transit and would be there before 5. I called my wifes office and begged the HR department to quietly ensure the doors would remain unlocked until 5 and asked them to stall my wife until the delivery was made. 5 oclock came and went, no delivery, no call from Edible explaining they were going to miss the delivery and have one less customer moving forwards. I had to call my wifes company to let them know to quit stalling my wife and let her head home. I understand the issue with this being a huge holiday for them but if you can not handle the load of business you are receiving 5 days early then maybe its time to stop taking new orders and allow customers to go to alternate providers who can do the job.
One last thing: had I received 1 phone call explaining the delivery was not going to occur or had the phone agent explained that it was not going to happen when I called myself I would have walked away fustrated but not this mad but when you fail to provide a basic service failure notification and then straight out lie about ensuring that my delivery would occur prior to 5 then its time to consider rethinking your capacity and your service on this busy holiday time
UPDATE– So after posting the review and a tweet I received the following letter from Edible, showing that it was easier to hope an apology and a $ 5 coupon (!?!) for the next order would be enough to balance out not providing a once a year service opportunity. Making it worse the respondent obviously did not even read my complaint, explaining that the delivery had until 9PM to make it to a residence (since when is a school district considered a residence?) — ugh.
Good evening Ron,
We are truly sorry to disappoint you and your Valentine. Your comments are important to us in helping us provide quality services and products.
Unfortunately, your store policy indicates that we have until 9PM to deliver to residential areas. You can also track your order here:
In the meantime, we want to offer you a $ 5 off coupon code for a future order: _​_​_​_​_​_​_​_​If you do not receive your order by 9PM, feel free to contact me directly.

Seriously, when was the last time you could eat a bouquet? what a concept and the fruits are always fresh and tasty .who woulda thought of such a great idea? The arrangements are always so creative too

The company that I work for ordered a birthday gift from this location and when it came it was missing the chocolate covered strawberries… the company could tell I was upset and they were more than happy to fix their mistake… they came all the way out to Santa fe springs to deliver the strawberries and they were well worth the wait… I’d definitely order from them again!

Me and my finance got his grandmother an edible arrangement for mothers day. It was beautiful and she loved it! I would recommend it!

Cool idea to gift an Edible flower arrangements instead of the actual flowers since unlike flowers that die, you can actually eat and enjoy these arrangements.
Their cantaloupe and honey dew slices are very sweet and delicious, especially on a hot and sunny day. I like to order the chocolate dipped bananas over the chocolate dipped strawberries.
Google «edible arrangements coupon» to find discounts (usually $ 5) on your order. I mean, they still make money off you, but at least you get to save a little.
I usually pickup my orders since they do have a delivery charge, and the last time I was there, I noticed that one of the employees was wearing a green Starbucks apron? Now this threw me for a loop because I would think the manager would not allow them to wear another company’s apparel? Or maybe she was the manager and she thought it was cool to wear a Starbucks apron?
Overall, a great idea and a great product. It’s a little on the pricey side but hey, so are the roses that die in a week.

I finally tried out their delivery service, and I am pleased to report that they did a great job! I sent my friend a simple bouquet of fruit in an edible arrangement cup with strawberries dipped in chocolate and a mylar balloon. All in all $ 65 bucks. It may seem a little steep, but the reaction from my friend was priceless. I sent it on a Wednesday during the week long rainstorm. I figured we all need a little pick me up in the middle of the week. It was one of those bad days at work too when she received it… during a time when you’re an inch away from going postal on your co-​workers.

You know what chicks dig? Here’s what chicks dig, man. Flowers, because they’re pretty. Fruit, because they won’t make chicks fat. And they like to share, because chicks dig the Royal We pronoun.
That’s it. That’s the list.
And that’s why Edible Arrangements is so sweet. They get a bunch of fruit, and they make’em look like flowers. That’s insane. It’s like they can turn water into wine, or make the Statue of Liberty disappear. It’s 31 flavors of crazy.
You know what else is crazy, man? They make specialty fruit arrangements — they do this thing for Passover that has pineapples cut like the Star of David, and they probably have circumcised bananas in there somewhere. I’m not even Jewish, but freaky pineapples make me consider it. But I digress, man.
Anyways, Edible Arrangements delivers, which is super-​sweet, because I’m not about to drive my lazy butt out there for fruit disguised as flowers. They’ll deliver’em to your honey’s work, and BOOM! they share the fruit with their friends! And their friends’ll say, «Oh, honey, you’re are SO lucky, your man is so sweet! You got to go home and give him a face job! Go! Go right now! I’ll cover you here!»
Flowers + Fruit + Sharing = Face job.
Your welcome.