Heritage Cleaners

I went here to pick up a dress that a friend of mine left there when she moved out of state. They had to clean it twice because they didn’t do it right the first time. Then they said they would mail it to her but they never did. So, a few months later, I went to get it. There was a sign on the door saying they were temporarily closed and because I had nowhere else to be, I sat in my car and waited. I watched a couple of other potential customers come and go. When the gal finally came from the back and opened the door, I went in. I was almost choked by the smell of smoke and I asked her if she had closed to have a smoke break. She was so rude that I couldn’t believe anyone would hire her to a position dealing with customers!
She told me that the dress had been sent to their Highlands Ranch location and she told me to go get it there. I told her I wasn’t going to go to Highlands Ranch — especially during rush hour — so she told me to come back later. I waited a day and then went back. She was still very rude but did give me the dress. When I looked at it there were still spots on it but there was also an ink mark where they had put the receipt on the dress and then written on it but went off the paper. When I asked for a refund she told me that wasn’t going to happen because they already cleaned it twice.
I have used a lot of cleaners in the Denver area (I’m a native) and have never come across any as incompetent as this one. I also can’t believe they would hire such a rude employee.
If you value your clothing — don’t take it here!

Run! They ruined over $ 800 worth of doctoral regalia and said «oh well.» If I could give a minus 10 rating, that would still be too high. Do not bring anything to this store of value because you are gambling. We came here from out of town to a graduation ceremony and trusted my doctoral regalia, which costs over $ 800, and they ruined it. They gave it back and told me that it was my fault because there was not ‘care instructions’ on the doctoral hood. Really? I have no recourse since I live in another state. DO NOT COME HERE! The manager admitted to me that they ruined another customers’ white dress with black and did not make it right by that customer either. They are unethical and I would listen to all the low scores on this site.

So, I went to the Heritage Cleaners I have used for the last few years today and when I walked in, the place REEKED of marijuana! The clerk was obvious high as a kite and was having problems trying to find my dry cleaning order. I actually asked him why it smelled of marijuana and he said he didn’t know why. After I was in my car, I looked back and saw him lock the door of the business. A few minutes later, he unlocked the door with air freshener in hand. I tried to call the customer service contact listed on their main web page and it’s just another store that gave me attitude when I said I was trying to talk to the main office customer service person. He said it was the right number and Giselle, the customer service person is here sometimes. TERRIBLE! WILL NEVER USE ANY HERITAGE DRY CLEANER AGAIN! I have a DOT sensitive job and that is where my uniform is cleaned. Do you think I want to show up for work with my uniform smelling of marijuana? BTW, I did talk to Giselle and the manager of the store and all they could say is that they appreciated me telling them. No effort to try to keep my business.

HORRIBLE! DO NOT USE THIS COMPANY!
If I could give zero stars I would, they don’t deserve any. Someone from heritage picked up my husband’s clothes (2 suits along with several shirts and ties) from his office promising them to be delivered back in 3 days. When that didn’t happen it started a chain of events: Upon the first phone call made to them explaining the situation we were told that the person who picked up the order no longer works there but clothes would be delivered in few days. Second call, promised they would bring the clothes the next business day. Third call was given the number to the corporate office and spoke to a person who swore she would «look into it and call back before the end of the day» and was given her cell phone #. When she didn’t call back a call was placed to her cell which was sent straight to voice mail. A delivery person from the company came in to the office to pick up another employees clothing approximately 1.5 weeks into this ordeal. After being given an ultimatum of bringing the clothes back clean or not or paying restitution for them being lost, the delivery man promised he would «be back the next day» with both employees clothes. When he didn’t show up heritage was called and again the response was that person no longer works there. Odd since he picked up an order less than 24 hours before that phone call was made. Now both men at my husband’s work are missing clothes and no one at heritage will answer the phone. The only hope I have for them not answering the phone now is that their business got shut down so no one else has to be a victim of their horrible service. All I want is for heritage to admit they lost the clothing and to be compensated appropriately for it. Come on, heritage, if you’re still in business, do the honorable thing. If not, good riddance — the Denver area is better without you.

Lost my clothes and refused to make restitution. Hundreds of dollars. The email on the website didn’t work. The fax # didn’t work. They didn’t respond to repeated calls and requests for restitution. This is not an honorable or trustworthy organization. I used them for several years previously they are a bit pricey but quality was always good, but Lord help you if something goes wrong. Brutal.

This place is terrible. I tried to get them to press my shirts correctly three times and even tried to let management know how lousy their work was. For $ 3/​shirt you’d think they could get it right. I’m done

Definitely won’t be returning here. I dropped off my uniforms on Saturday and the woman at the counter asked when I needed them by. I told her Monday and she said they would be available after noon. I went to pick them up today and was told they wouldn’t be in until after five. I informed the person helping me today (different person) that I was told noon and needed my uniforms for work. She rudely stated «no we didn’t tell you that,» and told me to call around two and *maybe* they would be in by then. So: rude and unhelpful staff, who won’t have your order ready by when they tell you. Go somewhere else.

Ugh. Heritage cleaners is so bad. I want them to be so much better than they are because it’s in such a convenient location. Their prices are high. Granted, they do have coupons on their website that you can print, but they jack up their regular prices so that the discounted price is the market rate. Also, I don’t have a printer at home, so I store my coupons on my phone to show to the establishment. Nope, Heritage won’t honor it unless they have a printed copy.
None of their services are good. I’ve taken silk shirts there to be cleaned and they come back with ripped seams.
Then I have to pay for them to sew it.
The hem on my ONLY designer dress fell down so I took it there to get sewn back PLUS an inch higher. There was a little bit of dirt on the hem where it had fallen and dragged the ground. They hemmed the dirt inside… and then only hemmed it to its original location, they didn’t take the inch off like I wanted. So now I have a gritty, lumpy hemline that is still too long. Then they didn’t dry clean it. They gave me back a dirty dress with a bad sewing job.
Never again.

WORST DRY CLEANER EVER.
I took a brand new blanket to them because our cat had peed on it.
They washed it and all was fine. When we picked it up I asked the woman if they were able to get the smell out and she said yes.
Several days later I went to unwrap the blanket and put it on my bed and it was BADLY ripped and discolored all over and the cotton was completely bundled and destroyed.
The company told me to bring it in. I informed them I lived an hour away from their store and that would be difficult as I had moved to boulder. They said no problem. I tried three times to make it there after work and they were closed so the woman in customer service said I could send pictures. Upon sending my email within minutes I had a reply that they still need the blanket and after inquiring what was unclear I was told that if I asked any further question I should «consider the matter closed»
I can’t ask what is unclear in the pictures? For a company that overcharges, they have ruined multiple items of my family’s, shirts, slacks, and have now DESTROYED A COMFORTER and are making very little effort to fix their mistakes. Shame on heritage cleaners and company president FRED BAKER.
Deeply disappointed… Buyer beware.

My husband and I are new to the area and were looking for someone to clean our queen-​sized comforter. It wasn’t dirty, but we thought it could use a wash. We chose Heritage Cleaners because it was close to our home and they offered a coupon online. We will NEVER take anything there again. Here’s why…
When we dropped it off, everything went smoothly. The person at the counter quoted us a pick-​up date and took down our information. When we arrived a few weeks later to pick up our item, things turned sour. They informed us that our comforter had not been cleaned. They never called to inform us of this. Our item had been sitting in the store for 2 weeks because no one called to tell us the job couldn’t be done. Not only that, but they claimed they couldn’t clean it because the colors would run. We’ve cleaned it before with no problem. But, whatever. We didn’t complain.
Then they gave us back our comforter. We noticed multiple big, black stains all over it. It looked ruined. Not only did they not clean it, but they made it worse. This was especially upsetting because it is an expensive, primarily WHITE comforter. We pointed this out to the manager who apologized and said they would get rid of the black stains. When we came back to pick it up, the black stains were still there. We talked to the manager again, who this time denied all responsibility and claimed that we had brought it in with stains on it.
Afraid anything more would happen to it at Heritage, we took it to a new place. They not only were able to get all the black stains out, they were able to clean it as well. We had such a frustrating experience with Heritage, we’ll never be back.

I have used their laundry services twice now, and both times the results were very good. But what set them apart is the friendly service they give at the counter. In fact, first time i went there, they gave me «25% discount for the first-​timer» How awesome is that? Also they helped me with the options patiently.
Time to time i get this huge lazy feeling which prevents me from ironing clothes. thats when i go over to them. They gave me the shirts nicely laundered, ironed and folded. the shirts came back in a box.
Its $ 3 for laundry and about $ 8 for dry-​clean. I haven’t used the dry-​cleaning so i cant comment on that.
You can get coupons for 20% and 25% discounts at
. Also the nearest safeway’s reciepts are covered with their coupons on the backside.