Ethan Allen

Used to be much better… but has gone downhill in the past few years. Showroom is almost empty compared to a few years ago, and the quality of the «designers» working there has diminished considerably. Their customer service is lacking from some people working there. Quality is fairly good, but for the price, Ethan Allen used to be a destination shopping experience. No longer true, at least at this location.

Waiting for our house to be built, we have begun exploring our option for furniture. If you know quality American made furniture, you would be familiar with Ethan Allen. They’ve been around for over 80 years with everything handmade to order. Upon entry we were greeted by an interior designer that followed us around to see what we like. She took notes as we reflected on different pieces. She explained to us the process of buying furniture.
Basically pick your favorite furniture, then at the designer appointment sort out your fabrics (1,500 to choose from) and cushion material (3 to choose from). She even offered to come out to our house as a courtesy and part of the whole package. Our «interior designer» was excellent, very attentive and engaged. They pride themselves in being interior designers and not just furniture sales people.
Ethan Allen tends to have traditional or classic designs, but have recently expanded their horizons into more transitional designs. If you’re in the market for high quality furniture and have a few bills to spend, this may be the place.

Do yourself a favor and take your money somewhere else. The quality of the furniture is not worth it and and the customer service is horrible!
We purchased a very smart looking leather sofa from this store. It was beautiful but soon after it was delivered, I quickly realized that it was not very comfortable… at all. I called the store and talked to our sales associate who told me that it was a leather sofa and it would break in over time. She told me to give it 6 months. During that six months I tried everything (adding back and lumbar pillows, blankets, etc) but nothing made the sofa comfortable. It was so uncomfortable that we actually ended up sitting on pillows in front of the sofa instead of on it. So I called back after 6 months and what did I find? I was told that the sales associate I had worked with was no longer there and that they could not help me.
I couldn’t believe it. We had a $ 2,500 sofa that was basically nonfunctioning and they were saying that there was nothing they could do. I talked to two other sales associates and a customer service manager and they all said «tough luck.» Had I called earlier, they said, they might have been able to help me.
So, basically, because I listened to the Ethan Allen associate, we are out of luck and have the most expensive mistake I’ve ever made sitting in our living room. I will never shop here ever again and I highly recommend that you do the same. There are many other stores in town offering great looking, well made furniture that is also comfortable.

One of the most exquisite (and expensive) furniture galleries. The furniture is of high quality, and unparalleled beauty! The sales associates at the Centennial location are quite helpful, and take the time to assess needs and make educated suggestions. We recently furnished our living and dining rooms with pieces from the British Classics collection, and there’s such a cohesive flow now going from room to room. We can’t wait to redesign the bedroom with Ethan Allen.

I have to admit, the first thing I noticed walking into Ethan Allen was a very weird smell. I still don’t know what it was (if that’s their «new furniture» smell, I don’t want it!) but I’d gotten over it within a few minutes of walking around. We weren’t planning on talking to anyone — just browsing — but once we were approached, my big mouth and the words «furnishing a house» had us locked and loaded in conversation with Sharon. Sharon was excellent. She was not pushy. She listened to what we were interested in and noted how tall my husband was and that he’d need a deeper sofa. She showed us a variety of styles on the floor and then we sat down and went over material and design. We wound up staying at Ethan Allen for almost an hour, maybe more. Some of the pieces we liked were ridiculously expensive, but others weren’t. It’s very likely that we’ll go back, and we’ve already planned on purchasing a bedroom set and most likely a sectional from there. I’m looking forward to when the store moves nearer to Park Meadows. They’ll have a much larger showroom, and will be in a better location over all.