Tuffy Tire & Auto Service Center

Really nice, friendly staff! I’ll probably be back if (when lol) I need something fixed.

Prior to moving from CR I visited Tuffy S.W. for regular oil changes. I have no complaints. The waiting area is nice and the staff was always very friendly; offering me something to drink, a ride if necessary and always left a flower in my car after oil changes. It was really nice to receive such great customer service – especially as it pertained to my car!

Had a fair amount of work done here, about $ 2000 on a 2004 Santa Fe. We had a check engine light go off and one thing led to another: ruptured power steering hose, coil packs, spark plugs and wires. I didn’t argue, followed their recommendations. We had 120K miles so I knew work needed took be done. Always trust a mechanic, especially if you don’t know what is wrong. This guy comparing about brakes and rotors, good night have the time you have to flip rotors out, let it go…. Anyway I think they did the best job and always completed work on time. I got to ask lots of questions and a lot of places don’t teacher much time out to do that.

First of all, I must point out that it is EXTREMELY hard nowadays to find a car place that won’t try to dupe you into paying a lot more for a new this and a new that, when in actuality you didn’t really need them. So imagine my surprise when I called up Tuffy’s asking about their tire service and was honestly told that I could find cheaper tires at a few recommended shops. if there is one thing I admire greatly in businesses it is HONESTY. Since they did me such a favor, I figured I would go to them for an oil change (it was the least I could do!).
I made an appointment (highly recommend doing this, as these places stay busy) and when I showed up, the man at the computer checked me in and asked if I would like a bottle of water or anything while I waited. I felt that this was extremely considerate as the other car shops barely offer you day-​old coffee. And wal-​mart doesn’t even offer that (but wal-​mart is a completely different story in regards to their «car service» center)!
My oil change took the typical amount of time, about 20 – 30 minutes, and when it was just about complete the assistant manager came and sat by me in the waiting area and discussed how things looked in my car. They have a little dish where they put samples of your fluids to show you exactly how everything looks. Another aspect that I love about this Tuffy center is that they were not pushy AT ALL! There was some corrosion on my battery but I explained that I could get rid of that on my own, and instead of trying to talk me into having to pay extra for them to do it, he gave me tips on how to get rid of the stuff myself. Love love LOVE the customer service that I received here. Not to mention the quality of the job they did. Tuffy also uses a higher grade oil so that instead of getting and oil change every 3000 miles (as recommended), their oil is good for 5000 miles, which saves you money in the long run. My only regret is that I did not find this place sooner and save myself the headache of dealing with «bargain» car service centers.
Another aspect I would like to touch on, the people here are so dedicated to your and your car’s well-​being. When I called to ask about tires and was kindly directed to another place, Dave (the assistant manager) still stayed on the phone with me to answer the many questions I had about tires and even told me what tires HE uses on his own car and how well they’ve worked for him.
I’m not kidding ladies and gentlemen, THIS is the place to go for your car service needs!!!

We took our late-​model Camry in to be serviced for a leak. Joe and his staff found the problem, kept us updated on the work that was being done and the cost of the repairs. When the work was done, the cost to repair matched the estimate. Joe even sent me out the door with a carnation as a thank you.