Jeff Jones Furniture On Consignment

My sister and i had seen the furniture commercials and happened to find it by mere coincidence, while looking for another store a block away. We were so excited! When we walked in, I have to admit it was cluttered and dirty. We continued to casually and very slowly walked through the store. As we neared the back of the store, we saw a couple men repairing some furniture. No hello, no nod of notice, nada. Okay? As we headed back up, my sister found a chair, which she sat in, the two men at the desk never asked if we needed help, if we were interested in the chair or had any questions. As we were on our way out, I waved, no response, they just kept their heads down. I was totally appalled and upset, but I wasn’t going to waste my time since they didn’t consider me as a valued customer. I will not be returning or referring this store to ANYONE! Phelans’s may be more expensive, but they totally catered to us as potential customers. I’ve been in sales for over 30 years, with this type of treatment, they will not last long:-(

Horrible Horrible experience. I was forced to give him at least one star or they would get none.
I felt like i was dealing with the Mafia in trying to get my furniture delivered. In short — they were over 3 hours late for delivery — did not contact us once to give us status — we had to repeatedly call back. We were lied to a number of times — it was «on its way» and then when I pressed for details — found out they were still at the store at the time we had been told they were in route.
Jeff Jones refused to refund the delivery cost ($ 50) as he said it cost him additional to deliver on Saturday and apparently delivering on Saturday is not normal for them. Let me point out — he NEVER mentioned any of this to me when he agreed to deliver on Saturday. I was told they would be there at 11 am — they did not show up until close to 3 pm. The fact that we were lied to and our entire day was wasted apparently was not taken into consideration or of any concern to Jeff.
I did lose my temper with Jeff after finding out that one of the items was defective and he knew it and told them to deliver it anyway. Next thing I know — they delivery guys (who were very nice and I felt bad the situation THEIR employer put them in) were taking all the furniture back out to the delivery truck and refusing to deliver it as I had offended Jeff. They were instructed by Jeff to return it to the store.
Keep in mind –this furniture was paid for in full. It belonged to us but was literally locked into the truck and the two delivery guys sat in the cab of the truck and wouldn’t deliver. I felt horrible for these guys — they were put in a bad situation and worried about losing their jobs and just following direction.
After threatening to call the police and my husband intervening and negotiating with Jeff to get the furniture we PAID FOR delivered — it was finally resolved. It was a scene strait from the Sopranos.
The defective item as reordered but not in stock by the time we left for vacation –however no one called to let us know that it had come in while gone and again — we had to follow up 4 separate times (as no one would call us back) to find out if it was in and get it delivered.
Horrible Horrible experience — I had bought from him before with no issue but never again. Apparently once he has your money — customer service goes out the window since he has a «no refund» policy. DO NOT SHOP HERE — DO NOT GIVE THIS MAN YOUR BUSINESS. All this furniture was for my daughters birthday and it ruined the day and her surprise.

Best furniture buying experience ever! He walked me thru the process step by step and I’m thrilled with my custom couch purchase. Extremely knowledgeable and made the whole experience fun and stress free. Highly recommend!!!