Hertz Rent A Car

I rented a car for two weeks. Linda the manager was very nice when I picked it up and did not try to sell any packages I did not need and even told me that the pre-​paid package I had bought included everything that I actually needed.
She was so nice!
Three days before I returned the car (at another location) the ABS light came on and the tires were screeching so I did not dare drive any longer distances. At the drop off location I asked if they could do anything about it since I wasn’t able to use the car properly. They said they couldn’t but I would need to call the pick-​up location.
I was on the phone with Shannon who was very helpful (cursing the weather: P) and immediately took off $ 75.
I have already picked up another rental from Hertz and am very happy with their service. Would rent from them again!

Reason #234 234 I love small airports: zero lines — at the stores, restaurants, rental car counters, you name it. Renting my car from Hertz was easy peasy — I walked up, nabbed my keys, strolled out the door to the lot and rolled down the road to Iowa City in the cheapest mini car ya ever did see. No complaints.

Best customer service possible at the Cedar Rapids airport!

Friendly, quick, and for the intermediate car price I was thrilled with the car. I’ve rented at a lot of big airports, and this is not an automated pick up or return but also no ride in a van to get to the car, you can just walk right out the door and boom you are there. I did book on-​line, pay in advance, and filled the car myself before returning it.

The Cedar Rapids crew knows I want low-​mileage cars (to avoid smoke smell) and they always come through for me. This is one location where I have achieved «peace of mind» knowing that I’ll have a clean, fresh automobile. .. even if it means an upgrade. Other Hertz locations can be the polar opposite – all I know is I’m sold on this Hertz location!

This is one of the poorest run automobile rental agencies, and that’s saying a lot.
Criticisms:
Rental fares are over-​priced for what you get
Customer service is barely adequate, while overly aggressive on selling add-​ons with dubious utility to the consumer
About a month after I returned my rental, I received a notice in the mail indicating I owed $ 100 for a speeding violation. This $ 100 included a $ 30 handling fee to compensate Hertz (What?!, this sounds like a shady business dealing by Hertz and the local authorities). Secondly, the following was not included in the letter: street or address where the violation occurred, a picture of my license plate, my precise recorded speed, and the posted speed limit. All of which would be part of standard protocol for writing an actual moving violation to a human being.
When I have a moment I’m going to try to get the $ 105 back that they automatically deducted from my credit card. I have little patience with businesses like this.

Dirty car that smells of smoke. Easy in and out of airport but otherwise no better than the rent-​a-​wreck places. I expect more of Hertz. Also no automation, you have to go talk to the person in the airport on way in and out, circa 1990’s

I would recommend that when you pick-​up your car, you review your bill very carefully before leaving the counter.
I made a reservation online. When I arrived at the counter, the rep told me «We have a _​_​_​_​_​_​available» and I said «That’s fine.»
The day before returning the car, I was checking out the receipt and I noticed an upgrade fee and when I checked, the receipt amount did not match the amount from my online reservation. I called and explained that it wasn’t called out to me that there was an upgrade fee or even that I was receiving an upgrade. After going back and forth the rep finally agreed to help me when I returned the car.
When I returned the car, I still had to argue my case, because the «deal» they offered still meant that I was paying $ 75 over my agreed upon amount. The manager would not come out and talk with me directly. She stayed in the back and made the rep be the go between. I was finally able to get the bill to a reasonable amount, but I don’t think I will rent from them again unless the other two agencies are even worse! My expectation would be that the rep says «I have a _​_​_​_​_​_​_​available for $ 15 more a day» when trying to upgrade you and that the manager deal with me directly instead of acting like the Wizard of Oz and talking from behind a wall.
The car and the rest of the experience was fine. I think if you check your bill CAREFULLY before you leave, you’ll be fine. I just don’t want to do business with a company that I think may be less than honest.

I’ve rented Hertz many times over the years and it’s pretty standard typically. This location however I am not impressed with. I had rented a «Corolla or similar» online, upon my arrival in Cedar Rapids I walked up to the counter, I have to say the woman working the desk was very polite and personable. Here’s the issue — she says to me «what do you want to drive today?» I said «What are my options, I do not want to pay anything extra so keep it in the same level.» She tells me there’s a Toyota Camry or Mazda 6 in which I reply «oh those are in the same range as the Corolla? I guess I will take the Camry»… Let’s fast forward 8 days to me returning the car — I was informed that I owed $ 80+ for the upgrade fee! SERIOUSLY? I was in shock, thankfully the woman working the counter that day was trying to help reverse the fees after I explained the story although the computer kept error-​ing out and wouldn’t actually reverse the fees. She asked for help and who was it? the same woman that put me in the Camry! GRRR! Anyway the computer wouldn’t reverse my fees and I had a flight to catch so they were to call or email me with the results and total charges.
I never got a call or email, I was about to call but looked at my card statement and noticed they only charged me for the fuel that they should have and not the «upgrade».
Communication is key with these people apparently.

$ 93 for Toyota Corolla for four-​day rental.
Rental cars can such a disappointment. A few weeks ago I had an awful rental experience with Fox Rental car at LAX when I was provided a Suzuki with 28,000 miles and parts that didn’t work.
All that I really want with a car rental is a clean car that with which all of the parts worked. My Corolla was new with 858 miles on it when I drove it out of the lot.
Everything worked and I got great gas milage on my trip to Vinton and Newhall, Iowa with a calculated 34 miles per gallon.
Got a great rate using AAA discount which took $ 9 per day off my rate.
Recommended.

Thank you so much for renting us a car with shitty ass wiper blades. They came in so handy during the snowstorm! What a thoughtful Christmas gift!