Gastroenterologists PC

***Haven’t actual had my appointment yet, so this isn’t based upon any procedure by any of the physicians.**
I’m only 23, but after being on several medications for depression/​anxiety, with horrible side effects, I’ve been experiencing HORRIBLE digestive problems. I’m not going to go into detail, but it has been a life altering. My physician & psychiatrist both suggested me to make an appointment here, since the symptoms are getting worse and worse, and nothing else is seeming to work.
I found this a little odd, a colonoscopy at 23?! I had never heard of it. But both my dad, and doctors insisted on this being scheduled, after a year of pain, to make sure there wasn’t anything seriously wrong with my digestive system.
So I submitted the form on line (was a little embarrassed) and got a pleasant voice mail from one of the receptionists. I forgot to call back & I received a letter in the mail notifying me that I needed to call back and make an appointment.
So I did, and wow what a bad idea! I left a message and then got a call back right away from a woman named ‘Tanya’ a receptionist or something along those lines. She was one of thee RUDEST people I have ever spoken with over the phone, ever. I felt like I had done something wrong by calling. «YOU DO NOT NEED A COLONOSCOPY AT 23!!!» I was super polite and tried to explain the situation and my doctors referrals, but she just continued to make me feel like a complete idiot for calling. She said (in a snotty tone), «Ugh, I’ll have to talk to one of the doctors to even see if you can get a pre-​apt because I think you’ve gotten confused this is unnecessary. I’ll call you back»
Tanya are you one of the physicians here? If so please explain in more detail and what other options there are. I could not believe this. And I am from LA and am VERY USED to poor customer service. And to think she probably speaks with many older people is terrifying. She did call back and give me an appt. with Dr. Silber, in 2 months. We’ll see how that goes, but hopefully it does not involve dealing with Ms. Tanya ever again!